Avis Cozy Catskill Condo - 2 Mi to Windham Mountain Ski

Hi Malka, We're glad that overall you enjoyed the condo, especially the mountain views! The homeowner also appreciates your feedback and wanted to address the items that you mention: - They do a final check/walkthrough of the property before each new guest - The bed was fine during the inspection, but it came out of the frame during your stay - They apologize for the inconvenience and had someone come and put the mattress back in the frame after you reached out - They wish that you had let them know about the cleanliness concerns as well - They would have had their cleaning staff come right away to make things right, and they'll make sure that they don't miss the inside of the garbage can moving forward The owner would love to provide you with a truly 5-star experience, so please stay with us again the next time you're in Windham!