Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,7 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 oct. 2022 sur Expedia
Le spa est loué à une personne qui n'est pas intéressée? Elle n'a pas voulu venir à l'hotel pour mettre en marche le sauna; la personne qui était là pour couvrir son absence ne savait pas comment le faire marcher. Le sauna ne fonctionait pas, et j'ai du vérifier plusieurs fois si elle était venue (Karen est son prénom), pour enfin pouvoir en profiter; je voulais avoir un massage de dos le samedi matin: il n'y avait personne; je lui ai envoyé un texto sans réponses!!!
Commentaires de Gestion de l’hôtel
17 oct. 2022 par Nunu, Gestion de l’hôtel
Good day Roger,Thank you for choosing to stay with us and we highly appreciate your feedback.I would like to assure you that we will look into the matter and act accordingly for a better experience next time.Kindest Regards,Hilya Namupolo
par Julio de Paris
Très Bon séjour. Pas de mauvaise surprise.
Publié le 16 juill. 2016 sur HotelsSéjour sans surprise parce que je connaissais déjà l’hôtel pour y avoir séjourner à deux reprises
par un voyageur
Publié le 3 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par Mercure/Movenpick team, Gestion de l’hôtel
Dear Geust,Thank you for staying with us.Thank you for taking time to give feedback on your stay with us.We are happy to hear you had an excellent stay with us.We will inform all concerned department of you feedbackOur team work very hard to make sure you have only the best to offer to you.As you may have seen we are busy with refurbishments at the Movenpick hotel and we look forward to hosting you again, with our refurbed property.
par un voyageur
Gut zum Bücher Lesen… ohne Hunger
Publié le 25 avr. 2024 sur HotelsInternet sehr schwach… Buchung nicht gefunden
Kein Nachtessen… Dusche zu Teil defekt
Commentaires de Gestion de l’hôtel
21 mai 2024 par Mercure/Movenpick team, Gestion de l’hôtel
Dear Maurice Thank you for taking the time to leave a review following your stay at our hotel. We regret that your experience did not meet your expectations and apologize if any of our staff caused discomfort during your stay. We strive to provide all of our guests with a pleasant experience, and we are disappointed that this did not reflect in your experience. At Mercure Hotel Windhoek, we value the comfort and satisfaction of each of our guests as the highest priority. We take all feedback seriously and use it to constantly improve our service and facilities. We thank you again for taking the time to share your review with us. Sincerely,
par un voyageur
Publié le 15 avr. 2024 sur Expedia
Very comfortable rooms in a stylish complex set in a secure compound. There is a dining courtyard beside the adjacent Mercure Hotel which is a pleasant place to sit and relax.
The hotel is a little inconveniently located, though, and you'd need a car or to take taxis to get into the city centre.
Also, be aware that it is not beside the main international airport, but next to a domestic terminal catering to Cessnas and the like. This error didn't affect me, as I had a vehicle, but if you are relying on walking to the international airport in the morning, you'll have a problem as it's 37 kilometres away.
Also, don't order the Caesar Salad - the chef put so much dressing on the lettuce that it was a ghastly soggy mess.
Overall, highly recommended.
Commentaires de Gestion de l’hôtel
21 mai 2024 par Mercure/Movenpick team, Gestion de l’hôtel
Dear CollinThank you for staying with us.Thank you for taking time to give feedback on your stay with us.We are happy to hear you had an excellent stay with us.We will inform all concerned department of you feedbackOur team work very hard to make sure you have only the best to offer to you.As you may have seen we are busy with refurbishments at the Movenpick hotel and we look forward to hosting you again, with our refurbed property.
par un voyageur
Publié le 4 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mai 2024 par Mercure/Movenpick team, Gestion de l’hôtel
Dear HoshyarThank you for staying with us.Thank you for taking time to give feedback on your stay with us.We are happy to hear you had an excellent stay with us.We will inform all concerned department of you feedbackOur team work very hard to make sure you have only the best to offer to you.As you may have seen we are busy with refurbishments at the Movenpick hotel and we look forward to hosting you again, with our refurbed property.
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
24 janv. 2024 par Dorothea Daiber, Gestion de l’hôtel
Dear DieterWe have taken note of your very kind review and have passed it on to the relevant team members. It goes a long way in motivating them to even greater heights!
par un voyageur
Publié le 15 oct. 2023 sur Expedia
Nothing to complain
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Hilya, Gestion de l’hôtel
Dear Anja,Thank you for booking with us and we trust that your stay was indeed memorable.We look forward to hosting you in the near future.Regards,Accor Windhoek Team
par un voyageur
Good and reasonable hotel in Windhoek
Publié le 16 avr. 2023 sur HotelsNice hotel located close to the EROS airport, and not so far from city. Friendly staff, and good service. The hotel rooms are nice with good space, but they need some upgrade.
Commentaires de Gestion de l’hôtel
16 avr. 2023 par Nunu, Gestion de l’hôtel
Dear Hoshyar,thank you for staying with us and for trusting us to ensure your stay is to your expectations.We are looking into revamping the rooms soon and we hope to host you in the new product.Kindest Regards,safari Team
par un voyageur
Publié le 30 mars 2023 sur Expedia
The Safari Hotel is a beautiful property. The staff are kind and attentive. The breakfast and food at the restaurant is great. The swimming pool and garden area are very relaxing. I would strongly recommend a stay at the Safari Hotel for tourism, business travel or to host conferences. Miguel Artacho, Country Manager Namibia, Energy Capital & Power
Commentaires de Gestion de l’hôtel
30 mars 2023 par Hilya, Gestion de l’hôtel
Great Day Michael,Thank you for choosing to stay with us, and your feedback is appreciated.We do look forward to hosting you soon again.Regards,Safari Court
