Note fondée sur 934 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,3 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 nov. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
11 nov. 2019 par Guest Relations, Gestion de l’hôtel
Dear Guest,
Thank you for the great review of our hotel! I am pleased that you enjoyed your stay and hope to welcome you back to the hotel soon.
Best wishes,
James Goddard
Guest Relations
par un voyageur
Great hotel. Close to everything!
Publié le 4 oct. 2024 sur HotelsI would definitely stay here again. Hard to leave. I gave it a 4 star, I could easily give it 5. The only drawback was a long walk to the room. Nice breakfast, with a wonderful view of the Thames. Let's call it a 4.8*
Commentaires de Gestion de l’hôtel
7 oct. 2024 par LD, Gestion de l’hôtel
Dear AnnaThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a mainly positive experience.Accommodation at The Wren is split across five buildings. We are sorry that you thought your room was a long walk.Thank you for your positive comments regarding our nice buffet breakfast and wonderful views.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future. Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Everything was great except for the long trek to our room. Up and down stairs carrying our bags.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par LD, Gestion de l’hôtel
Dear SusanThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a mainly positive experience.Accommodation at The Wren is split across five buildings. Accommodation in the original main building is more traditional and there is no lift, however our newest and most modern accommodation is in Windsor House and in this building there is a lift to all floors. We are sorry that you found your room to be a long trek, up and down stairs, the team should have provided assistance.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future. Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par LD, Gestion de l’hôtel
Dear DorothyThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
par un voyageur de St. Louis Park
Publié le 1 oct. 2024 sur Expedia
I have stayed here a couple of times in the past and have been in the annex across the square. This time we were in the main building. There are lots of steps, twists and turns to reach the room,, which was tired and and in need of renovation. The breakfast used to include a buffet, plus a cook to order meal. Now it is just a buffet, and not as good as other hotels in this price category
Commentaires de Gestion de l’hôtel
7 oct. 2024 par LD, Gestion de l’hôtel
Dear NigelThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a mainly positive experience.Accommodation at the Wren is split across five buildings. Accommodation in the original main building is more traditional and there is no lift, however our newest and most modern accommodation is in Windsor House and in this building there is a lift to all floors.We are sorry that you felt the main building had a lot of steps and was in need of refurbishment.We are sorry that you were also disappointed by our buffet breakfast, which you feel has deteriorated.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future. Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
the room is on the roadside pedestrian can knock on your window
Commentaires de Gestion de l’hôtel
7 oct. 2024 par LD, Gestion de l’hôtel
Dear AnneThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a mainly positive experience.Accommodation at the Wren is split across five buildings. We are sorry that you were disappointed with the location of your room.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future. Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par LD, Gestion de l’hôtel
Dear Elena Thank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par LD, Gestion de l’hôtel
Dear AlbertThank you for taking the time to review the hotel.Customer feedback is important to us as we use it to measure our strengths and weaknesses.It is always disappointing to receive negative feedback and we are sorry that your recent stay failed to meet your expectations.Overall, we wish you had a more positive experience whilst being our guest.Kind regardsSarova Hotels Customer Service Team
par un voyageur de Costa Mesa
Publié le 27 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 oct. 2024 par LD, Gestion de l’hôtel
Dear MarkThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a positive experience and that all aspects of your stay met or exceeded your expectations. Thank you for awarding us your top score.We hope you will consider returning to one of our properties again in the future. Kind regardsSarova Hotels Customer Service Team
par un voyageur
Publié le 26 sept. 2024 sur Expedia
Rooms are beautiful, hotel is lovely, breakfast is good, and location is perfect. Adjacent to train station and two blocks from Windsor Castle. Service was poor. We received very poor advice concerning the time required for a car to central London, and very limited assistance when we asked for restaurant recommendations. We would likely stay there again, but we would not rely on staff for assistance beyond basic hotel service. The hotel needs to invest in training for staff. They were quite pleasant; just not trained for the work in a hotel of this sort.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par LD, Gestion de l’hôtel
Dear RockwellThank you for taking the time to review The Sir Christopher Wren Hotel.We are pleased that your recent stay was a mainly positive experience.We are thrilled that we provided beautiful accommodation with a good buffet breakfast in a great location.Like you, we love our unique location, on the river, overlooking Eton Bridge, in the shadow of Windsor Castle, whilst being a few minutes away from the theatre and town centre. We are sorry that the team provided very poor advice, this is most unusual. If any member of our team is asked a question and does not know the answer then they should ask a colleague for assistance, they should not just guess. Belatedly we can only apologise.We hope that the positive aspects of your stay outweigh the negative and that you will consider returning to one of our hotels again in the future. Kind regardsSarova Hotels Customer Service Team
