Note fondée sur 15 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,8 Propreté de la chambre
2,8 Service et personnel
1,0 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 25 sept. 2024 sur Hotels
This hotel is not associated with Hotels.com anymore. I booked my room one year in advance and I got there and there was no vacancy. This business needs to be removed from Hotels.com so it doesn’t happen to somebody else. It was very frustrating and I had to buy camping gear last minute at Walmart, which was very costly.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The place was so bad.. I don't think I have ever seen a property so run down that was listed on hotels.com
Trash everywhere. Stuff all over the walkways. Boarded up windows.
I did not even attempt to check-in and just booked another place. They bounced me around from the managing hotel to the local hotel for the cancellation, and then the manager told me to contact my booking company.
They bounced the hotels.com phone rep around and wouldn't answer his call. In the end, they refused to offer a refund.
Do not book ever!! No. Save your money. Buy a tent and camp at the fairgrounds. Sleep in your car! Just don't!
par un voyageur
Publié le 3 juin 2024 sur Expedia
par un voyageur
Publié le 29 déc. 2023
I cleaned bloody fingerprints off the door handle of the room. The toilet hasn't been cleaned in ages. The screen on the back window was ripped out from people climbing out the window. The room had no trash can. The room was extremely dirty. I was charged twice for the property. I am trying to resolve this.
Commentaires de Gestion de l’hôtel
30 déc. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We apologize for the cleanliness and billing issues you encountered during your stay. Your feedback is invaluable, and we assure you that we are taking immediate steps to address these concerns. We appreciate your understanding and hope to have another chance to provide you with a better experience.
par un voyageur
Worst Hotel Ever
Publié le 20 sept. 2023 sur HotelsWorst hotel ever. Stay away. It's actually kind of dangerous. But the staff really tried to help.
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for the time to share your feedback. We regret any inconvenience caused during your stay and we appreciate your feedback. Safety and guest satisfaction are our top priorities, and we take your comments seriously. We'll use your feedback to improve and ensure a safer and more enjoyable stay for our guests in the future.
par un voyageur
The worst hotel I've stayed at - ever.
Publié le 18 sept. 2023 sur HotelsI've stayed in hundreds of hotels as a business traveler in many parts of the world including impoverished 3rd World countries. This is, without a doubt, the worst hotel I have ever stayed in. I had no choice. They were the last two rooms available during a music festival where all of the decent hotel rooms in this small town were given to festival performers. I knew it was probably going to be bad, but I could have never imagined the condition this place would be in. The best word to describe it was derelict. Everything was broken. The shower was broken and the door in my room. The blow dryer kept shorting out. The floor and everything else was filthy. One of the beds wasn't made and I found a live cricket in it. My business partner's room also had a bad shower, the toilet was clogged. And there were other rooms that had the windows boarded up and junk was everywhere. The saving grace was this wonderful manager named Demetrius who was there at every moment to help, and try to fix, or get us towels or move us to other rooms (that were equally bad, but different). He was so apologetic. He said the place used to be worse and they've been fixing it. He made a point of saying that the place was recently fumigated so that the bedbugs were gone. That's a relief. But there were still crickets in the room. Seriously if they want this place to be habitable for humans, they need to close it down, fix everythin, and re-open. I'm so happy to be home and out of there.
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to submit this review. We apologize for the inconvenience you experienced. Your feedback is invaluable to us, and we will use it to address and rectify the issues you encountered. We appreciate your kind words about Demetrius, and we are committed to ongoing improvements to provide a better experience for our guests. We hope you will consider giving us another chance in the future to demonstrate our commitment to your comfort and satisfaction.
par un voyageur
Publié le 18 sept. 2023 sur Expedia
Hotel is under new management. They are trying very hard to update everything. Nice people and the conditions are not their fault. Room was lacking waste baskets, kleenex, etc., but the manager got what we needed. The rooms have new beds which are very comfortable. Location is very convenient. They are working hard and trying, so give the motel a chance!
Commentaires de Gestion de l’hôtel
20 sept. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thank you for your understanding and for recognizing our efforts in improving the hotel under new management. We appreciate your kind words about our team's dedication and your feedback regarding the room amenities. We're delighted to hear you found the new beds comfortable and the location convenient. We look forward to welcoming you back, and we're committed to making your next stay even more enjoyable.
par un voyageur de Oklahoma Ciy
Publié le 6 juill. 2023
Commentaires de Gestion de l’hôtel
10 juill. 2023 par Tracy, Gestion de l’hôtel
Dear Guest,Thanks for sharing your rating here. We are glad to serve you better in the future!
par un voyageur
Publié le 3 avr. 2023 sur Expedia
Very dirty place and they didn’t have a room for me after I reserved it 5 days in advance do to some sort of plumbing issues but never let me know tell I drove 9 hours to get there.
Commentaires de Gestion de l’hôtel
3 avr. 2023 par Lucy Paige, Gestion de l’hôtel
Dear Guest,Apologies for the inconvenience. Your feedback has been reported immediately to our team and solved internally. We are looking forward to serving you better on your next stay.
par un voyageur
Publié le 28 mars 2023 sur Expedia
Commentaires de Gestion de l’hôtel
18 avr. 2023 par Elsa Johnson, Gestion de l’hôtel
Dear Guest, Thank you for your detailed review. We regret for the inconvenience caused to you during your hotel stay. We make sure that we will implement these upgrades to the hotel soon.
