Note fondée sur 202 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de San Bernardino
Publié le 11 oct. 2024 sur Expedia
Front desk young man was very friendly! Parking was somewhat limited.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Lynn,Thank you for your feedback! We’re delighted to hear that our front desk staff made a positive impression with their friendliness. We always strive to provide excellent service to our guests.We appreciate your note about the parking situation and will look into ways to improve it for future visitors. Thank you for sharing your thoughts, and we hope to welcome you back soon!
par un voyageur
Publié le 11 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jesycca,Thank you for sharing your feedback with us.We apologize for any shortcomings you experienced during your recent visit to our hotel. Your satisfaction is of utmost importance to us, and we regret that we were unable to meet your expectations on this occasion.Your feedback is invaluable to us as we continually strive to improve the guest experience. We appreciate your understanding and assure you that we take your concerns seriously. Our team will carefully review your feedback and make the necessary adjustments to ensure that we provide a much better experience for our valued guests.We genuinely hope that you will give us another opportunity to exceed your expectations in the future. It would be our pleasure to welcome you back and provide you with the exceptional stay you deserve.Thank you once again for your feedback, and we look forward to the opportunity to serve you better.
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Complete dive rebranded under a big corporate brand to trap unknowing travelers. Front desk agent was a complete jerk, area was unsafe with slimy people all over. Motel 6 would be 10x better than this dive. Avoid at all costs.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Erwan,Thank you for sharing your experience with us. We apologize for the negative aspects of your stay. It’s disappointing to hear that our front desk staff did not meet your expectations and that you felt unsafe in the area.Your feedback is important, and we take your concerns seriously. We strive to create a welcoming environment for all guests, and we are sorry that we fell short during your visit.We appreciate your input and will use it to make necessary improvements. Thank you for bringing these matters to our attention.
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Hard to find as the new, renamed sign wasn’t up yet.
The room was clean but there was no place to hang anything.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Martin,Thank you for sharing your feedback with us. We’re glad to hear that you found your room clean, but we apologize for the confusion regarding our signage and the lack of hanging space for your belongings.Your input is invaluable, and we will look into improving our visibility and room amenities to enhance the guest experience.We appreciate your comments and hope to have the opportunity to welcome you back for a more enjoyable stay in the future!
par un voyageur de Taylorsville
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Roger,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a wonderful experience with us. We hope to welcome you back soon for another fantastic stay!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Upon our arrival the room was dirty and there were bugs within the room, we cancelled our reservation.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Ale, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.
par un voyageur
Publié le 6 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Diondre, We appreciate you choosing to stay with us. If there are any areas where we can improve, please feel free to contact us directly. We hope to welcome you back in the future for a better experience.
par un voyageur
Glad we were only there to sleep for a few hours.
Publié le 4 oct. 2024 sur HotelsSo gross. I was embarrassed that I had booked this hotel. Stains in 3 of the 4 pillows, and a large stain in the middle of the comforter. We put it on the floor while we slept. No place to hang clothes, I had to hang them in the shower. So disappointed.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Tiffany,Thank you for sharing your experience with us. We apologize for the issues you encountered during your stay. It’s disappointing to hear that the cleanliness of your room did not meet your expectations, particularly regarding the pillows and comforter.We understand how important it is for our guests to feel comfortable and welcomed, and we will be addressing these cleanliness concerns with our housekeeping team immediately. Additionally, we appreciate your feedback about the lack of space for hanging clothes, as we strive to provide functional amenities for our guests.Your comments are invaluable in helping us improve our services, and we hope to have the opportunity to provide you with a much better experience in the future.
par un voyageur
Publié le 3 oct. 2024 sur Hotels
Affordable stopover. Nothing fancy but clean and comfortable. Perfect for me on this trip.
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Hi Jim,Thank you for taking the time to share your experience with us! We’re delighted to hear that our hotel served as a clean and comfortable stopover for your trip.We strive to provide a welcoming and affordable environment for our guests, and it’s great to know that we met your needs during your stay. Your kind words motivate us to keep improving our services.We hope to have the pleasure of welcoming you back in the future. Safe travels on your next journey!
par un voyageur
Updated, Clean, and Comfy
Publié le 2 oct. 2024 sur HotelsDriving from Salmon ID to CA we decoded to stop in Winnemucca. Thankfully my son found this hotel for a great price. The young man at registration was waiting for us it seemed as we got in a bit late. He was very friendly. Our rooms were surprisingly nice and updated as well as comfy beds for a nights stay. We will definitely return for a stay on our future trips to ID. Centrally located near restaurant and in walking distance to casinos.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Guest Relations Management, Gestion de l’hôtel
Dear Sheila,Thank you so much for sharing your experience with us! We’re delighted to hear that you and your son enjoyed your stay in Winnemucca.It’s wonderful to know that our team made a positive impression, especially with their friendly service. We take pride in ensuring our guests feel welcomed and comfortable, and we’re thrilled to hear that your rooms were updated and cozy. Being centrally located near restaurants and casinos is indeed a great advantage, and we’re glad you found it convenient.We look forward to welcoming you back on your future trips to Idaho! Safe travels, and we can’t wait to host you again.
