Note fondée sur 995 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 août 2024 sur Expedia
Rapport qualité/prix correct. Le quartier autour est moche.
Commentaires de Gestion de l’hôtel
8 août 2024 par Jessica, Gestion de l’hôtel
thankyou for staying with us we warmly welcome you to stay with us in near future.
par un voyageur
Publié le 25 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 juin 2024 par Jessica, Gestion de l’hôtel
Thankyou so much we appreciate your feedback,we warmly welcome you to stay with us Take care
par un voyageur
Publié le 3 janv. 2024 sur Expedia
While they advertise the reduction in water and detergent consumption and energy and only change sheets and towels once every 3 days of occupancy, no towels were available at the arrival. On request they gave towels, half of which were dirty. No room service took place after 4 days, upon request they folded the sheets without changing them and left the towels used for 4 days in the room without providing any clean towel.
Commentaires de Gestion de l’hôtel
8 janv. 2024 par Jessica, Gestion de l’hôtel
Thank you for your feedback. We apologize that you did not enjoy your stay with us. We will be following up with housekeeping in regards to why your room did not have towels upon check in and why if there were towels either on the floor or in the tub (indicators to change towels)they were not changed. If they are hanging up we do not change them. As well as the bedding not being changed at least once during your stay. We do have cards in our guest rooms that if placed on the bed it indicates you want your bedding done, however, every few days the housekeepers should do it automatically. We will be looking into more efficient ways to still reduce water consumption but improve the guest services. we do hope you will consider giving us another try in the future. Please take care.
par un voyageur
Publié le 13 juill. 2023 sur Expedia
Merci pour l'excellent accueil et la disponibilité des agents.
Commentaires de Gestion de l’hôtel
13 juill. 2023 par Jessica, Gestion de l’hôtel
You are very welcome. We are glad you enjoyed your stay with us.
par un voyageur de Montreal
Publié le 11 nov. 2022 sur Expedia
par un voyageur
Publié le 8 juin 2022 sur Expedia
Le personnel très gentil merci pour le déjeuner une très bonne piscine. Merci
Commentaires de Gestion de l’hôtel
9 juin 2022 par Jessica, Gestion de l’hôtel
Thank you so much for taking the time to leave a review on your recent stay with us. We are glad to hear that you enjoyed yourself and we hope you come to visit us again soon. :)
par un voyageur
Publié le 18 nov. 2021 sur Expedia
Pres de l aéroport
Commentaires de Gestion de l’hôtel
19 nov. 2021 par Jessica, Gestion de l’hôtel
Thank you for your feedback. We are pleased that you are happy that our property is near the airport. We also offer a complimentary shuttle to and from the airport for the convenience of our guests. We hope to see you again in the near future. Take care and stay safe.
par un voyageur
Publié le 19 août 2024 sur Expedia
Was there for 5 nights, everything went fine ! :)
Commentaires de Gestion de l’hôtel
26 août 2024 par Jessica, Gestion de l’hôtel
Thankyou for staying with us. We always try to make our guest feel like home
par un voyageur
Publié le 19 août 2024 sur Hotels
Not a very friendly person working at check in.
Felt I was intruding.
Commentaires de Gestion de l’hôtel
26 août 2024 par Jessica, Gestion de l’hôtel
we really apologize that you could not able to have a pleasant stay with us, we would warmly welcome you to stay with us in near future
par un voyageur
Avoid this hotel, its gross, photos are very old.
Publié le 19 août 2024 sur HotelsThe pictures in the website were clearly from a long time ago as the rooms were nowhere near as clean and the pool omg was so gross. In the picture the pool was prestine, but in reality it was covered in patches of brown and smelt terrible. The hot tub was also not working when we arrived which they did not tell us, I also saw many other people go to use it only to see the out of order sign. My youngest son got super stuffed up and coughing while in the room, but when we went out during the day he was fully cleared up. Upon arrival my oldest wanted to take a shower, we had only hand towels in the room. When I went down to ask for towels they didn’t even seem sorry that there were no towels in the room. I asked to upgrade to a suite and was told they do not have suites, which was a lie.
My husband and I stayed there years ago and it was wonderful. It has clearly been taken over by new management since and has gone WAY downhill. I will never stay or recommend anybody stay at this location.
Also the paperwork they have in the elevator for inspection was last done in 2018 and only one of the two elevators has the inspection sheet.
The only positive thing I have to say about this hotel is that the security guard they had on site was super friendly and helpful.
Commentaires de Gestion de l’hôtel
28 août 2024 par Jessica, Gestion de l’hôtel
I'm really sorry to hear about your disappointing experience. It’s clear that we fell short in several key areas, and I sincerely apologize for the state of the pool, the cleanliness issues, and the lack of proper communication regarding the hot tub. Your feedback about the room conditions, towels, and misleading information about the suites is incredibly valuable and will be addressed promptly.I'm glad to hear you found our security guard to be friendly and helpful, but I understand that this doesn't make up for the other issues you faced. We’re committed to improving, and your feedback will help us get there.Thank you for taking the time to share your experience, and I’m truly sorry that your stay was not up to the standard you expected.
