Note fondée sur 903 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Laval
Publié le 7 mai 2024 sur Expedia
Beatiful place. Really good breakfast.
No ice machine in function but front desk help us to have ice. I recommand.
par un voyageur
Publié le 12 avr. 2024 sur Expedia
Good hotel, I liked my stay
Commentaires de Gestion de l’hôtel
10 juin 2024 par Guest Service Agent , Gestion de l’hôtel
Thank you Guillaume, we are thrilled you enjoyed your stay and we look forward to seeing you again!
par un voyageur
Publié le 18 oct. 2024 sur Expedia
The room itself was ok. However the room next to us had a smoke alarm that beeped the whole night. I tried to call down but our phone didn’t work. Our TV also would turn on but you could not change the channel. I walked to the front desk but nobody was there and it was after 9pm by this point and we were tired. Overall disappointed
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Guest Service Agent , Gestion de l’hôtel
Thank you for your feedback. We're truly sorry for the inconvenience you experienced when the smoke alarm was triggered by another guest due to smoking in their room. We also apologize for the issues with the TV and phone. We’re in the process of upgrading our phones, which is why you may have noticed wires in the hallway and we’re working hard to complete this project soon.We regret the front desk was briefly unattended while our staff assisted another guest and understand that waiting can be frustrating, and sometimes not possible and hate this caused you any issue. We appreciate you choosing us for your stay and hope to welcome you back to show our continued improvements.Your comments are important to us, and I will share them with our team. We hope to welcome you back for a better experience in the future.
par un voyageur
Worst Best Western Plus I have ever stayed at!
Publié le 15 oct. 2024 sur HotelsDO NOT STAY HERE! Hallway was dirty, elevator was dirty. All night party across the hall not addressed by staff. Room reeked of marijuana. Fire alarm pulled in middle of night and had to leave the hotel at 4am. Asked for refund for night and was told no because it was booked through 3rd party. Only positive was the breakfast.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Service Agent , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We sincerely apologize for any issues you experienced on the second night of your stay as well as for any misunderstanding in our response. We explained that since your reservation was made and paid for through a third party, you need to contact them to inquire about any refund requests. It’s important to understand that we cannot process refunds for reservations we did not handle directly as we didn't charge your credit card, the third party did and as such are the only ones that can offer a refund or credit of any kind. Any credit the hotel put through would go directly to the third party and not the hotel guest. Your concerns about the marijuana smell are also noted. Cleanliness and guest comfort for all our guests are our top priorities. We do our best to accommodate all guests, and hope they behave respectfully, but we cannot enter their rooms without cause, as it would violate their privacy. We appreciate you acknowledging the breakfast and hope to provide a better experience if you choose to stay with us again.
par un voyageur
Thumbs Up!
Publié le 13 oct. 2024 sur HotelsOne nightstay for a College Football game.
I really liked this Hotel.
Its not new but it was clean and had everything I needed. Great location!
Nice staff.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Service Agent , Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us during the college football game. It's great to know that our location and staff made a positive impact on your experience. We look forward to welcoming you back for your next visit!
par un voyageur
Publié le 13 oct. 2024 sur Expedia
This is without question the most filthy hotel I have ever encountered. The place is doused with bleach to try to cover the mildew smell. Disgusting.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Guest Service Agent , Gestion de l’hôtel
Thank you for sharing your feedback. I’m truly sorry to hear about your experience. We are currently working hard to address previous management issues and are committed to improving our standards. The bleach smell is a result of our deep cleaning efforts to eliminate any lingering odors, and I apologize if this caused discomfort. We genuinely appreciate your input, and I would love to know more specifics about your stay so we can address any areas that need attention.
par un voyageur de Chatham
Publié le 9 oct. 2024 sur Expedia
Not good
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Service Agent , Gestion de l’hôtel
Thank you for sharing your feedback. I'm truly sorry to hear that your experience did not meet your expectations. We strive to provide the best service possible, and I would appreciate the opportunity to learn more about your concerns.Please let me know the specific issues you encountered, and I'll do my best to address them. Your satisfaction is important to us, and we hope to improve your experience.
par un voyageur
Publié le 8 oct. 2024 sur Expedia
Breakfast
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Guest Service Agent , Gestion de l’hôtel
Thank you for your feedback and for rating us four out of five! We’re glad to hear that you had a positive experience overall.If there’s anything specific we could do to make your next stay a five-star experience, please let us know. We value your input and look forward to welcoming you back!
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Average, nothing unique. Convenient to downtown area
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Guest Service Agent , Gestion de l’hôtel
Thank you for your feedback! We’re glad you found our location convenient to downtown. We strive to create a unique experience for our guests, so your thoughts are important to us. If you have any suggestions on how we could enhance your stay, we’d love to hear them. We hope to welcome you back for a more memorable experience!
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Guest Service Agent , Gestion de l’hôtel
Thank you for your feedback. We’re sorry to hear your experience didn’t meet your expectations. Your insights are valuable to us, and we’d love to learn more about what specifically contributed to your rating. We’re committed to making improvements and hope you’ll consider staying with us again in the future.
