Note fondée sur 943 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 avr. 2023 sur Expedia
Très bruyant, des enfants qui courrent à minuit dans les chambres. Système d'alarme qui à sonner 2 fois. Réception ouvert de 11:00am à 19:00 seulement.
Sale, pas de serviettes, pire expérience à vie.
Commentaires de Gestion de l’hôtel
28 avr. 2023 par Enregistrer Spécialiste de la redirection, Gestion de l’hôtel
Bonjour Jean,Merci d'avoir pris le temps de partager vos commentaires concernant votre expérience au HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. Il est vraiment décourageant d'apprendre que votre expérience n'a pas répondu à vos attentes en raison du bruit des enfants qui jouent et du système d'alarme, des heures d'ouverture de la réception et du manque de propreté que vous avez indiqué avoir rencontré. Nous prendrons vos commentaires en considération car les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Nous espérons que vous nous donnerez l'opportunité de vous offrir un meilleur séjour la prochaine fois que vous serez dans la région.Sincèrement,EnregistrerSpécialiste de la redirection
par un voyageur
Publié le 25 juin 2024 sur Expedia
staff okay
Commentaires de Gestion de l’hôtel
28 juin 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Bob, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. We appreciate your kind remark highlighting our staff. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services here at Red Roof. Thank you again for sharing your experience. We look forward to seeing you in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
It’s ok
Publié le 23 juin 2024 sur HotelsThe room was semi dirty, something in the room made us stuffy and was unsure what it was. The WiFi was not really working for us. Overall it’s an ok spot to stay.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. You mentioned you were displeased with the cleanliness, the smell in the room and the faulty WIFI. Please accept our apologies for any inconvenience caused. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. All the best in your future travels. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Nice & quiet!
Publié le 22 juin 2024 sur HotelsThe hotel is clean and quiet. Desk clerk was very nice.
Commentaires de Gestion de l’hôtel
25 juin 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Denise, It is so wonderful to see that we at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY were able to provide you with a superior level of service and accommodations. We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our clean and quiet hotel and nice staff. At Red Roof our primary goal is to provide a clean and comfortable stay for all our guests and we are proud to have achieved that with your visit.We greatly appreciate the time you’ve taken to rate our hotel and we look forward to your next visit. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 11 juin 2024 sur Expedia
The place was very dirty it's false advertisement no housekeeping came by to asked if we needed towels soap or tissue paper. We have no shower curtain most of the tv channels wasn't working and there was no breakfast served.We had to used the only two towels and two small little soap for four days.The outside looks ok but inside the rooms are horrible and dirty the hallways smells like pee and so does the elevator. I will never stay there nor recommend it to anyone.
Commentaires de Gestion de l’hôtel
14 juin 2024 par Olivia RediResponse Specialist , Gestion de l’hôtel
Hello Thaina, Thank you for telling us about your stay at the HomeTowne Studios by Red Roof Winston-Salem - University Pkwy. I am disappointed that your experience was less than ideal due to the dirty hotel, the missing amenities from your room, the odor you described along with the other concerns mentioned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure your experience is not repeated. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,OliviaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 9 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juin 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your review, Betty. The staff at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY and I were upset we let you down, resulting in your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur
Publié le 4 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your positive rating, Dee. The staff at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY and I were so glad we earned your 8/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 26 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 mai 2024 par Dannielle Rediresponse Specialist, Gestion de l’hôtel
Hello Steven, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
par un voyageur
Publié le 23 mai 2024 sur Expedia
The ladies are very nice and cordial at the front desk....
Commentaires de Gestion de l’hôtel
25 mai 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Jennie,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are happy to know that the front desk was very nice and cordial. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 mai 2024 sur Expedia
I liked the setting of the building - there is a nice terraced forest in the back, lots of different plants in the front and it's set far enough back from the road for quiet. The sheets and towels were clean but the exterior of the building is really filthy. The owners don't seem to want to spend any money on the maintenance. The exterior walls are covered in dirt as are the stairs and handrails. They need to get a power washer in to clean it all up. We had two rooms - 334 and 340. 340 was ok, the drain in the bathroom leaked so we stuck a garbage can under it to catch the water and empty it in the shower. 334 has white melamine cabinets that are in rough shape. The one with the sink had heavy water damage - and not recent. The staff are nice enough and I think the cleaners do their job but the owners need to put some effort into the building too.
Commentaires de Gestion de l’hôtel
24 mai 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Jason,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. At Red Roof, it's good to know that the towels were clean, the staff was nice and any other positives you stated. However, regarding your comment of the cleanliness of the exterior of the building, the white melamine cabinets that are in rough shape and all the other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
