Note fondée sur 936 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,1 Service et personnel
2,9 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 avr. 2023 sur Expedia
Très bruyant, des enfants qui courrent à minuit dans les chambres. Système d'alarme qui à sonner 2 fois. Réception ouvert de 11:00am à 19:00 seulement.
Sale, pas de serviettes, pire expérience à vie.
Commentaires de Gestion de l’hôtel
28 avr. 2023 par Enregistrer Spécialiste de la redirection, Gestion de l’hôtel
Bonjour Jean,Merci d'avoir pris le temps de partager vos commentaires concernant votre expérience au HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. Il est vraiment décourageant d'apprendre que votre expérience n'a pas répondu à vos attentes en raison du bruit des enfants qui jouent et du système d'alarme, des heures d'ouverture de la réception et du manque de propreté que vous avez indiqué avoir rencontré. Nous prendrons vos commentaires en considération car les commentaires de nos clients sont toujours les bienvenus car nous nous efforçons d'améliorer continuellement la qualité de nos services.Nous espérons que vous nous donnerez l'opportunité de vous offrir un meilleur séjour la prochaine fois que vous serez dans la région.Sincèrement,EnregistrerSpécialiste de la redirection
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Experience staff
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Xao RediResponse Specialist, Gestion de l’hôtel
Hi Terrence,I would like to personally thank you for sharing your feedback following your experience at the HomeTowne Studios by Red Roof Winston-Salem - University Pkwy with us. It was so rewarding to see that we earned your 5/5 score with our experienced staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Recordo, Rediresponse Specialist, Gestion de l’hôtel
Hey Nicholas,Thank you for taking the time out of your busy day to complete our survey. The staff at the HomeTowne Studios by Red Roof Winston-Salem - University Pkwy and I were saddened by your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Very truly yours,RecordoRed Roof Management Rediresponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Gerardo, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Hello Linda,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios by Red Roof Winston-Salem - University Pkwy and I appreciate your 3/5 score following your stay. We aim to deliver a positive experience for all our guests, so in the future please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
HORRIBLE
Publié le 29 sept. 2024 sur HotelsDue to the horrible conditions of this property and the room, we did not stay at this hotel.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Keith. The staff and I at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY were disappointed to see your 2/10 score. You indicated that the conditions of our hotel and your room hindered your experience. It is our goal to provide a comfortable stay for all our guests, so I am sorry to hear this was not achieved with you.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours,Sharma Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Expedia
Love it
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Jeffery,Thank you for taking the time to write a review of your stay at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. I am happy to hear that you loved our hotel. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 27 sept. 2024 sur Expedia
The location
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear Jeffery,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios by Red Roof Winston-Salem - University Pkwy. I am glad to read that you were pleased with the our location, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Price
Commentaires de Gestion de l’hôtel
27 sept. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Dear Wallace,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS WINSTON-SALEM - UNIVERSITY PKWY. At Red Roof we are thrilled to read that you were pleased with the price. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Sanesha RediResponse Specialist, Gestion de l’hôtel
Hello Jessica,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Winston-Salem - University Pkwy and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to seeing you in the future, should your travels bring you back to our area.Sincerely, Sanesha Red Roof Management RediResponse Specialist
