Note fondée sur 171 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
1,9 Propreté de la chambre
2,6 Service et personnel
2,1 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 août 2024 sur Expedia
This place looks fine from the outside, and the location is solid. But the walls are paper thin, so you hear your neighbors' comings and goings, their TV, their arguments. Worse, the bathroom was a mess. The shower curtain had a disgusting line of mildew, and there was a stain at the base of the toilet i prefer not to speculate about. The staff couldnt be bothered to fix the toilet paper dispenser. And there was no maid service of any kind during my three night stay.
Commentaires de Gestion de l’hôtel
22 août 2024 par General Manager, Gestion de l’hôtel
Dear Jon,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par General Manager, Gestion de l’hôtel
Dear Will,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Publié le 9 août 2024 sur Hotels
The room was filthy she's mattress bloody holes in all the sheets no towels in the bathroom cigarette butts under the table The room was just filthy very filthy staff was wonderful but the room was disgusting
Commentaires de Gestion de l’hôtel
9 août 2024 par Manager, Gestion de l’hôtel
Hello Daline,We appreciate your feedback on your recent stay with us. We regret to learn of the cleanliness issues you encountered and apologize for any inconvenience caused. Your comments will be shared with our team for further review and improvement. Please feel free to reach out to our management team directly to discuss your concerns further.
par un voyageur
Publié le 5 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2024 par Manager, Gestion de l’hôtel
Hello earnest,We appreciate you staying with us! Please don't hesitate to contact us directly with any feedback to ensure we continue to improve our services for all our guests.
par un voyageur
Publié le 3 août 2024 sur Hotels
They stay was horrible nothing was clean and i didn’t have a tv or anything
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Toma,We regret to hear about your experience and apologize for any inconvenience caused during your stay. We encourage guests to reach out directly to management with any concerns so that they can address them promptly and ensure a more comfortable stay in the future.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
If I could give it zero stars I would. Place was absolutely disgusting. We literally walked in and just felt dirty and started looking at all the sheets and the floors. Both were dirty looking with stains and the floors were nasty. I have pictures of our visit to bad I can’t post them. We ended up going to a different hotel that was great. Steer clear of this one.
Commentaires de Gestion de l’hôtel
31 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Dustin,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
par un voyageur
Not a good experience.
Publié le 26 juill. 2024 sur HotelsBooked 2 non-smoking rooms. Uon arrival, I went to check the rooms. The smoke smell about knocked me down when I opened the first door. The second room was fine. Was not able to get the kids down to sleep until late because we weren't able to get in the other room until around 10pm. Sheets on one bee were dirty. If it has only been my husband and myself, it would have been ok, but definitely not a place for children.
No breakfast bar the next morning that was advertised.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Laura,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
par un voyageur
Publié le 25 juill. 2024 sur Expedia
N/a
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Manager, Gestion de l’hôtel
Hello Chenika, We appreciate you taking the time to share your feedback with us. For any further concerns or feedback, please don't hesitate to reach out to our management team directly. Thank you for choosing to stay with us, and we hope to welcome you back in the future.
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Room we’re not cleaned, bathroom was had toilet paper on hanging to one broken part of holder
Commentaires de Gestion de l’hôtel
21 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Paul,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
par un voyageur
Publié le 20 juill. 2024
It was very dirty, we had to change the sheets ourself. The smoke detector was laying on the shelf. Their was a smoke/weed bomb on the shelf. The fridge had food and wine in it. Their was kids running the halls all night long.
Commentaires de Gestion de l’hôtel
21 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Crystal,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager
