Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 22 févr. 2020 sur Expedia
ILS N'ONT PAS VOULU CANCELLER MA RÉSERVATION SUITE A UN
ANNULATION DE MON VOAYGE ( CAUSE MALADIE )
Commentaires de Gestion de l’hôtel
25 févr. 2020 par Oswaldo :), Gestion de l’hôtel
We are very sorry but we do have cancellation policies that we have to apply to all of our dear guests. Thank you for your feedback!
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Staff very helpful. Good overall selection for breakfast. Clean, but very small room and bathroom.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par CC, Gestion de l’hôtel
Gordon,Thank you for taking the time to respond to our survey. We appreciate your kind review and look forward to seeing you again. Sincerely,Carol
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 oct. 2024 par CC, Gestion de l’hôtel
Mario,We appreciate your 5 out of 5 rating. We are happy you had a positive experience at the hotel. We look forward to seeing you again soon.Sincerely,Carol
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Excellent staff, very helpful!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par CC, Gestion de l’hôtel
Charles,We thank you for your wonderful review, we are glad you had a great experience with us, we look forward to seeing you in the future.Sincerely,Carol
par un voyageur
Publié le 2 oct. 2024 sur Expedia
エアコンの稼働音が大きく、睡眠を妨げられます。
Commentaires de Gestion de l’hôtel
14 oct. 2024 par CC, Gestion de l’hôtel
Akemi,We are sorry your stay wasn't more to your liking. The heater/AC unit can become noisy and we are in the process of upgrading them. We hope to see you again so we may provide you with excellent service.Sincerely,Carol
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Misty McManus, General Manager, Gestion de l’hôtel
Thank yo for letting us know that the room did not meet your expectations during your stay, and we are very sorry for that. Can you please give me more information about what was wrong during your stay so I can address it with the staff and owership.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Wafer thin walls. Doors slamming throughout the night. Bed was stiff.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Misty McManus, General Manager, Gestion de l’hôtel
Thank you for sharing your feedback. I’m sorry to hear that your stay was disrupted by noise and discomfort. When we are full, as we have been recently, traffic in the hallways can indeed be heavy, which can lead to increased noise. Our beds are fairly new, and we've found that guests tend to either love or hate them—it’s tough to find the perfect fit for everyone. We appreciate your comments and will address the noise issue, and we hope you’ll consider giving us another chance in the future.
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Misty McManus, General Manager, Gestion de l’hôtel
I'm sorry that your stay did not meet all of your needs and satisfaction. In order to better understand what happened I would love to hear more about what happened to give us a low score.
par un voyageur de WEST PALM BEACH
Publié le 27 sept. 2024
Commentaires de Gestion de l’hôtel
30 sept. 2024 par CC, Gestion de l’hôtel
Pollyann,Thank you for your 5 out of 5 review. We appreciate that you took the time to reply to our survey. We hope to see you in the future.Sincerely,Carol
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par CC, Gestion de l’hôtel
Maike,Thank you for taking the time to reply to our survey. We appreciate the review and we hope to see you in the future.Sincerely,Carol
