Avis Indian Peaks Resort

Hi Jeffrey,I am sorry the beds were not to your likely. We recently replaced the queen beds and are looking into replacing the twin beds in each unit as soon as we are able. I apologize for the odor from the hot tub. As the hot tub is private and in the unit, we have done our best to minimize such odors through consistent spa water maintenance and by installing a ventilation fan. I am so happy to hear you enjoyed the staff and the location. It was a pleasure hosting you and I so appreciate your feedback. I will work on trying to figure out what else we can do to minimize any hot tub odor and make the beds more comfortable in the near future.

Dear Sudheer,I am sorry for the cleanliness issues in room during your stay as anything less than spotless is unacceptable. I am very sorry blonde hair was in the bathroom on the vanity and on the bed. I am personally working with my housekeeping manager and cleaning staff to make sure they are checking the back patio and underneath furniture for items that may have been left behind by previous guests. I had my maintenance technician check into the thermostats in your unit, and the one you mentioned was not operating properly. We have since resolved the issue, and I apologize it impacted your stay. You are correct, that we do request our guests to dispose of trash upon departure and request they start the dishwasher, leaving no dirty dishes in the sink upon departure. As we are located in the Colorado high country, we too are in bear country, and this is why the dumpster is secured. The latch on the door of the dumpster unlatches and slides, allowing entry and the ability to dispose of trash during one's stay. Details of how to open the dumpster were provided in your check-in packet, and as you utilized our contactless check in option, we were not given the opportunity to share this with you verbally otherwise. I am sorry, but we do not have the budget to invest in updating the bathrooms in unit at this time. Had I been made aware of any issues during your stay, I would have resolved them promptly. I was only made aware of issues during your stay six days after your departure, per your email, and as such, I was unable to tend to them during your stay. I apologize for the delayed response to your email, but as we have been working to resolve a staffing shortage, our out of office message has been notifying guests of expected delays in our reply. Luckily, we have a new hire training and hope to have ready to respond to such issues in the near future.

Thanks for staying with us at Indian Peaks Ruth! We are so happy to hear you enjoyed your stay and look forward to hosting you again the next time you visit the area!

Thanks for staying with us Karen! It was a pleasure hosting you and we hope to see you again real soon!

Thanks for staying with us at Indian Peaks Resort! We hope to have you back again real soon!

Thanks for staying with us! It was a pleasure hosting you and we hope to host you again real soon!

Thanks for staying with us Cynthia! We are so happy to hear you enjoyed your stay at Indian Peaks! We hope to host you again soon!

Thanks for staying with us Karen! So happy to hear you enjoyed your stay! It was a pleasure hosting you and we hope to host you again soon!

Thanks for staying with us Jared! Happy to hear you enjoyed your time at Indian Peaks and we hope to host you again soon!

Thanks for staying with us Jennifer! So glad to hear you enjoyed the views from the 3rd floor and the private indoor hot tub! We look forward to hosting you again soon!