Note fondée sur 115 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Disappointed
Publié le 22 juill. 2024 sur HomeAwayProperty was beautiful but the refrigerator didn't work when owner told me only freezer was out. Had low stock of toilet paper but most off all access code into main entry didn't work on third day of our 4 day stay. Luckily someone let us in. Never got a response from owner after notifying him that we were locked out. It was very unfortunate because the condo was gorgeous. Owner needs more skills in rental procedures.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par VrboOwner, Gestion de l’hôtel
Hi Toyce,
I'm sorry you were disappointed in your stay yet I'm confused about why you didn't communicate to me about the problems you mention in your review. I messaged you through your VRBO reservation three days before your arrival to tell you the renter who departed the day before told me there was a problem with the freezer although the refrigerator seemed to be working fine. You called me the next day and we talked about it. I said I was working on a repair but didn't know yet what the problem was, and I even offered you a full refund if you preferred to stay somewhere else.
After multiple visits from my housekeeper (to defrost the coils) and an appliance repair professional, we learned that the compressor was beginning to fail but was still cooling the fridge. I paid the repair person extra to clean the coils, to help make sure you got through the weekend. I blocked the calendar for a month following your visit to ensure adequate time for me to replace the unit and schedule delivery.
I didn't hear anything else from you until your review. If you look through our VRBO commnication, you'll see that the last communicate was my telling you about the freezer problem before your arrival. I don't know why you didn't communicate in our reservation thread or by phone or text, but I heard nothing from you since our phone call before your stay so I assumed all was well.
Regardless, I'm sorry you didn't have a better stay. I know it was an important weekend for you.
Ned
par un voyageur
Rob
Publié le 30 juin 2024 sur HomeAwayEverything was good however the freezer in refrigerator did not work
par un voyageur
Publié le 7 avr. 2024 sur Expedia
We stayed in the condo for the week and loved every minute of beautiful winter park skiing. This condo has an excellent location!
par un voyageur
Quick weekend getaway
Publié le 26 mars 2024 sur HomeAwayThe location and description of the property were very accurate and perfect for our purposes. Communication with the owner was prompt and efficient. Would definitely stay again.
par un voyageur
Fireplace
Publié le 23 mars 2024 sur HomeAwayWe used it the first night exactly as in the instructions. When timer completed, there was still a flame. We called the man listed on the paperwork. He replied the next day that he had retired two years ago and was no longer answering calls for Iron Horse.
par un voyageur
Great Location!
Publié le 18 mars 2024 sur HomeAwayWorked great for our family of 4. Hot tub and pool were great after a long day on the slopes
par un voyageur
Clark
Publié le 19 févr. 2024 sur HomeAwayvery good
par un voyageur
Publié le 16 févr. 2024 sur Expedia
Great ski in/ski out location
par un voyageur de Orlando, FL
Great location for a ski-in/ski-out vacation
Publié le 10 janv. 2024 sur HomeAwayThe location of this condo was great. Quick access to the ski locker and the "Corridor" trail with access to the Winter Park Base. There is a fairly flat section of this cat-track, so be prepared to pole/skate a bit.
Coming "home" in the afternoon for lunch was quick & easy and a great way to save money vs. on-mountain food, however, you must ski the blue square Mary Jane run, which may be difficult for beginners.
The description & noted warnings of the condo were accurate. It is a warm unit and we had windows open, even with single-digit temps. The tile floors felt heated, which was great for cold toes and wet ski boots. Each morning, our boots were dry and warm. The snow plows started 5:30AM, although they quickly moved on to other areas.
One of the most important aspects of a good condo for us is the bedding. The master bed and the Murphy bed were both extremely comfortable and plenty of linens, blankets, and pillows were provided. My family of four all got great sleep on the beds. We did not test out the sofa bed.
Ned was very communicative and easy to reach pre-arrival and during our stay and was a great host. We experienced an issue with the shower which was quickly addressed. Our only other concern was the overall cleanliness upon arrival. Perhaps because it was New Year's Eve, the cleaning crew wasn't as detailed as they should have been. Ned had a crew out the next day to address our concerns.
Overall this is a great condo in a great location with great hosts!
par un voyageur
Perfect location, great communication
Publié le 23 déc. 2023 sur HomeAwayPerfect location for siso to winter park. Host communicated very well. Will come back!
