Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,6 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Super
Publié le 24 juin 2024 sur HotelsUn hôtel superbe dans un écrin de nature !!
Beaucoup de confort et d’espace !
À recommander vivement !
Si nous souhaitez que votre chambre soit nettoyée, il faut le demander !
Nous avons demandé un micro onde sans que ça n’est pose de pb ! Bravo
Commentaires de Gestion de l’hôtel
25 juin 2024 par Anne, Gestion de l’hôtel
Dear Karine,On behalf of the team at Sun Mountain Lodge, I extend our sincere gratitude for taking the time to provide feedback on your recent stay. Your satisfaction is our priority, and we are committed to maintaining the standards that have garnered your approval.Please do not hesitate to share any specific insights or preferences you'd like us to consider for your next visit. Thank you once again for choosing Sun Mountain Lodge. We look forward to the pleasure of welcoming you back soon.Kind regards,Anne Young Marketing Director Sun Mountain Lodge
par un voyageur
Amazing and peaceful
Publié le 27 sept. 2023 sur HotelsMy only regret is that we only stayed for 1 night. The location is amazing, amenities are great, the food is amazing and the room was super confortable
Commentaires de Gestion de l’hôtel
24 nov. 2023 par Anne, Gestion de l’hôtel
Dear Maxime,Thank you very much for providing feedback about Sun Mountain Lodge. I am thrilled to hear how much you enjoyed your stay! We look forward to welcoming you back to Sun Mountain Lodge again soon for a longer while. Kind regards,Anne YoungMarketing Director
par un voyageur
Excellent
Publié le 21 nov. 2019 sur HotelsTrès bon choix d’hébergement. Le menu du restaurant n’était pas très élaboré mais c’était bon et à un prix très abordable pour un hôtel de haut niveau comme celui-là. Nous avons apprécié notre nuitée avec une très belle vue de tous côtés de l’hôtel.
par un voyageur
Fine stay in Winthrop despite poor service
Publié le 9 août 2024 sur HotelsVery relaxing stay - in se the hotel is very comfortable - pity that the service in the restaurant and at the reception was poor / that’s were as a guest you know you are not dealing with a family run hotel - staff is there to do the job and make money - restaurant food and service ia poor - hidden costs of 25 usd per day linked
to „amenities“ which means you pay extra for the pool and the WiFi, independent if you use them or not. Poor communication at check out!
Commentaires de Gestion de l’hôtel
23 août 2024 par SML Management Team, Gestion de l’hôtel
Dear Kris, we are truly glad that you found the Lodge comfortable and relaxing, and were able to enjoy your stay even though you did not find the restaurant or reception service up to your expectations. It is our sincerest goal to give every single guest the very best service possible. Your comments have been shared with the Management Team and will be taken seriously as we work hard to always do better.
par un voyageur
Publié le 5 août 2024 sur Expedia
par un voyageur
Publié le 4 août 2024 sur Expedia
We didn't know we had to ask for daily cleaning so were a little surprised when we returned to a messy hotel room
Commentaires de Gestion de l’hôtel
5 août 2024 par Anne, Gestion de l’hôtel
Dear Gail,Thank you so much for providing feedback about your recent stay. We strive to ensure each guest has an exceptional experience. We are meeting with our team to ensure that we learn from this experience. We hope you will give us another chance to provide excellent service. Warmly,Anne YoungMarketing Director
par un voyageur
Publié le 3 août 2024 sur Expedia
Very disappointed with the dining room experience and the food quality yet the price is very expensive. Also, very disappointed that We prepaid our room and you were charged upon check out the full room rate. So we had to seek a credit is forthcoming apparently
Commentaires de Gestion de l’hôtel
5 août 2024 par Anne, Gestion de l’hôtel
Dear Jon,Thank you so much for providing feedback about your recent stay. We strive to ensure each guest has an exceptional experience. We are meeting with our dining team to learn from this experience. We hope you will give us another chance to provide excellent service. Warmly,Anne YoungMarketing Director
par un voyageur
Publié le 31 juill. 2024 sur Hotels
It is a very nice facility would be nice to have room service daily and a TV. The lodge room through thier direct service is cheap;er thasn yours!!!
Commentaires de Gestion de l’hôtel
5 août 2024 par Anne, Gestion de l’hôtel
Dear Roland,Thank you so much for providing feedback about your recent stay. We strive to ensure each guest has an exceptional experience. We are meeting with our team to ensure that we learn from this experience. We hope you will give us another chance to provide excellent service. Warmly,Anne YoungMarketing Director
par un voyageur
Publié le 31 juill. 2024 sur Expedia
This resort is so incredibly beautiful and well planned! The staff are very attentive and knowledgeable. Our room looked out into the valley which is breathtaking. The beds and bedding were very comfortable. The room amentities were well thought out and appreciated. The restaurants were excellent (GF and Veg options clearly marked on their menu). There are so many activities (spa, hiking, horseback riding) you can enjoy but be sure to note availability. We booked in part for the petting zoo for my son who is autistic but realized upon arrival that it is not available on the two days we would be here. My fault for assuming and not checking availability. This just means we will be coming back!
Commentaires de Gestion de l’hôtel
1 août 2024 par Lori, Gestion de l’hôtel
Dear Lori,On behalf of the team at Sun Mountain Lodge, I extend our sincere gratitude for taking the time to provide feedback on your recent stay. Your satisfaction is our priority, and we are committed to maintaining the standards that have garnered your approval.Thank you once again for choosing Sun Mountain Lodge. We look forward to the pleasure of welcoming you back soon.Kind regards,Anne Young Marketing Director Sun Mountain Lodge
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Anne, Gestion de l’hôtel
Dear Ryan,Thank you very much for providing feedback about Sun Mountain Lodge. I am thrilled to hear how much you enjoyed your stay! We look forward to welcoming you back to Sun Mountain Lodge again soon. Kind regards,Anne YoungMarketing Director
