Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Multiple problems
Publié le 31 oct. 2024 sur HomeAwayGot bit multiple times by insects or spiders in couch and now having health issues.
Exterior door locks broken.
Commentaires de Gestion de l’hôtel
25 nov. 2024 par VrboOwner, Gestion de l’hôtel
Charlotte, we are disheartened to read that you experienced issues that kept you from fully enjoying your stay. Our housekeeping and maintenance teams inspected the home and did not find the presence of any pests, however, we’re sorry for any you saw during your visit. The doors were designed in such a way that some open from both the inside and the outside but some do not. Please know that you could have reported your concerns during your visit and our local team would have been happy to assist with these issues. We hope you will give us another opportunity to provide you with a much-improved experience in the future.
par un voyageur
Never made it
Publié le 15 oct. 2024 sur HomeAwayDue the hurricane and flooding we were unable to make the trip. We had asked if we could move the week to another open week but was turned down. Not the kind of response I was expecting considering the weather and road conditions. Choose not to put my family in danger.
Commentaires de Gestion de l’hôtel
29 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hello Kevin. Thank you for taking the time to share your feedback with us. We are deeply apologetic that the hurricane-impacted your reservation as it did for many in the southeast part of the country. It is for these exact reasons that we offer travel insurance during the checkout process and share our cancellation policies prior to booking. We apologize for not having more leeway or flexibility in this matter. We hope to have the opportunity to host you again soon.
par un voyageur de Cape Coral
Ok but could us some attention
Publié le 18 sept. 2024 sur HomeAwayWorked fine for our stay however a couple of things could be improved. Outside area needed to be cleaned upon arrival. Cushions were dirty and not in the chairs. Cobwebs around the walking area of the deck. No reason for this if someone comes to the home and sets it up prior to arrival.
Long walk from parking area. It would be nice to have a cart in the home for guests to use.
Internet is too slow using old Hughesnet satellite. Suggest upgrading to Starlink.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Ross. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.
par un voyageur
Awesome Lake Chalet!
Publié le 24 juin 2024 sur HomeAwayThis house was exactly as advertised and more! Panoramic views of the lake, the community dock was fantastic for hanging out , fishing , and boating! By far the best lake house we have ever stayed in! We will definitely be returning!
The Bunch’s
par un voyageur
Small family vacation
Publié le 17 juin 2024 sur HomeAwayWe booked this on a last minute vacation search and we definitely did not regret it! The house itself is great. Upon arrival, of course my son wants to turn on the tv (he's 5), and I noticed the remote was only partially working so I responded back to the texts I received for our info to enter the house and let them know and they had someone out to program a new one within an hour. If you are a fishing lover like us then you will enjoy this house as well. Also dont make the same mistake as i did and not read the description all the way because the docks and that area is a community area, however, this is not used much if not at all by anyone other than the renters.
Only negatives I can really say about this place is the toaster only half works (as in one side of each, so my kids toast came out with one side toasted, which just made me laugh about that really but something to keep in mind), also the may flies was horrible (not any fault of the property), definitely bring bottled water because the running water is the filtered lake water (or however its done lol)
All in all, we didnt want to leave!
Commentaires de Gestion de l’hôtel
2 juill. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We sincerely apologize for the maintenance issues you had. Please know that this is not the typical standard our guests can expect, and when issues occur, we make every effort to resolve them quickly and efficiently. Our local operations manager confirmed that all the issues has been fixed. We hope to have the opportunity to better serve you in the future.
par un voyageur
Great view of lake outside and inside.
Publié le 19 mai 2024 sur HomeAwayNice house. Long walk to front door for elderly. One bedroom upstairs very nice but warm, not enough countertop space in bathroom. Small shower hard to enter and exit. Kitchen nice and well stocked. Great wraparound porch. Bedrooms downstairs very small, no closet in one. Huge house but space not well utilized .
par un voyageur
Quietness, relaxing and cozy ☺️
Publié le 24 avr. 2024 sur HomeAwaySurprised my fiancé for his birthday and stayed at this little weekend retreat getaway which we both enjoyed! Kitchen was fully stocked with everything you need to cook with and the scenery was beautiful 😍 windows everywhere made for amazing mornings watching the sunrise 🌅 my only gripe was that since it was his birthday weekend we were there to relax and not be in a rush to do anything since we don’t vacation much, I had asked the manager if we can do a late check out on our last day and was denied several times ,
Check out was 10am, we wanted to make breakfast,
Sit outside and enjoy the sunshine and maybe sleep in alittle, we were asking to check out at noon or the very least 11am. Even hotels let you stay till noon or 1pm…idk, this was the only issue considering the drive, the short time we had there for his birthday and money spent to rent this house. The owner should really reconsider changing check out times and give someone the option to have or have a late check out time if asked.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par VrboOwner, Gestion de l’hôtel
We apologize for the inconvenience and thank you for this valuable information, as we always welcome the opportunity to improve. We hope to have another chance to impress you on a future stay!
par un voyageur
Peaceful and Cozy
Publié le 21 nov. 2023 sur HomeAwayThe view is absolutely gorgeous and the atmosphere peaceful and relaxing. Even though November is a bit chilly, there was enough warmth during the day to enjoy boating. The beds were comfortable and the kitchen well stocked. We were a bit disappointed that we couldn’t use the grill as there was no tank.
par un voyageur
Great views but a little TLC needed
Publié le 10 nov. 2023 sur HomeAwayThis house sits on an amazing lake setting. My friends and I enjoyed the beautiful views with morning coffee and evening dinners. The house is sparsely decorated (no problem) and had everything needed for cooking. The VACASA team was exceptional - had to call them twice. The owner needs to do something about the jacuzzi (it was out of order) and the sliding doors and screens. The doors are hard to open and several are completely missing screens. Having fresh air is important and we had difficulty with this during our stay.
Commentaires de Gestion de l’hôtel
16 nov. 2023 par VrboOwner, Gestion de l’hôtel
Kim, thank you for your review. We sincerely apologize for the issues you experienced during your time with us.
We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is working on the issues reported and will have them fixed as soon as possible. We hope to have the opportunity to better impress you in the future!
par un voyageur
girls trip
Publié le 27 oct. 2023 sur HomeAwayThe views were amazing. The sliding glass doors made it possible to see the lake from every angle in the house. House was stocked very well with the essentials.
The downsides are it needed a little updating on living room furniture and new mattress in the downstairs small bedroom.
Now for the parking in the driveway to the front door of the house was a long TREK. If you have lots of luggage and groceries, I suggest you take a wagon to haul it to the front door. It was a struggle for someone with slight mobility issues having to walk that far dodging hickory nuts on the sidewalk. Looking at the listings picture, you cannot tell the driveway situation.
The sign for Red Barn Lane is not a typical road sign, its on a small decorative 911 sign Hard to spot after dark.
Overall enjoyed the views, but was not the best fit for us.
