Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
no water!
Publié le 23 sept. 2024 sur HomeAwayTHIS HOUSE USES WELL WATER. IF THE WELL RUNS DRY...YOU HAVE NO WATER...WHICH IT DID TO US! THIS MEANS NO BATHROOM! THE VIEWS WERE OCCULDED BY TREES, CUT SOME DOWN. ONLY ONE HAIR DRYER FOR 3 BEDROOMS. ONE LIGHT SWITCH WAS EXTREMELY HOT.
par un voyageur
BEAUTIFUL PROPERTY
Publié le 23 août 2024 sur HomeAwayGORGEOUS house and view! Very spacious and accommodating. Things you should know before booking is that it is about an hour away from anything and everything. House could use some more TV's if you're going with children, pinball machines did not work and neither did "workout equipment" which was an elliptical and treadmill. One of the showers did not work and some of the fans that were provided did not either. I think its a tad over priced for its distance to do things but the views from the deck were amazing.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback about your recent stay. We're delighted to hear that you enjoyed the gorgeous house, spacious accommodations, and the amazing views from the deck. We apologize for the inconveniences you experienced during your stay. We understand how important it is to have functional amenities, especially when traveling with children. We are currently addressing the issues with the pinball machines, workout equipment, and the shower to ensure they are in working order for future guests. Additionally, we will look into the functionality of the fans provided. We appreciate your comments regarding the distance to nearby attractions and the number of TVs in the house. Your feedback is valuable to us, and we will consider these points as we continue to improve our guest experience. We hope to have the opportunity to host you again in the future.
par un voyageur
Family getaway
Publié le 22 juill. 2024 sur HomeAwayBeautiful views & property. Needs some TLC but all in all great location & layout.
par un voyageur
Publié le 20 juin 2024 sur Expedia
Beautiful views. House was very nice but had some trouble trying to unlock the door.
Had on the site there was a beach. Where’s the beach? I didn’t see any beach. There were just large boulders.
par un voyageur
Westport
Publié le 4 juin 2024 sur HomeAwayThe property was absolutely beautiful and very well supplied with kitchen supplies, as well as towels, etc. The issue was getting into the property. door did not work. We got into the house through the garage, which was left unlocked The water was not hot. taking a shower was lukewarm at best. the doors were extremely difficult to open. There were two sets of instructions for leaving, one was on your site. The other was printed out and left at the property. You need to have just one set of instructions that agree. Fabulous property, however it needs more outdoor seating. it sleeps 10 however, they were only 4 chairs on the deck. The views were awesome, very quiet and peaceful.
Commentaires de Gestion de l’hôtel
19 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Gerry, for your feedback! We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We will continue to work with both our local staff and homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you!
par un voyageur
Vacation in Westport
Publié le 24 oct. 2023 sur HomeAwayThe views from the house were spectacular! However, we were without hot water for 2 days. The property mgmt team was lax in getting this problem rectified. In addition, it was mentioned the pinball machines, elliptical and treadmill didn't work and there were issues with some of the lights flikering or not working at all. These problems weren't addressed while we were vacationing at the house.
Commentaires de Gestion de l’hôtel
8 nov. 2023 par VrboOwner, Gestion de l’hôtel
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We are sorry for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues.
par un voyageur
Needs some upgrades, nothing bad
Publié le 28 août 2023 sur HomeAwayGreat views. House pretty clean & supplies were fine except only 3 coffee cups for 6 adults. VACasa said they would get more cups. They failed, never received. Some lights didn't work & lots of dead bugs in light fixtures.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi, Richard, thank you for your feedback. We are disappointed to read that your recent experience was unsatisfactory, and we appreciate you bringing this to our attention. We sincerely apologize for the issues you experienced during your time with us. We will continue to work with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.
par un voyageur
Nice views, quiet, otherwise lousy
Publié le 24 juin 2023 sur HomeAwayThe views were beautiful and it was a quiet place to relax, but we were otherwise disappointed with our stay. The property was not well maintained. We encountered two roaches. There were numerous ants in the master bathroom. Two of the toilet paper holders had fallen off the walls and had not been replaced. Only one light in the kitchen worked (a known maintenance problem that was not disclosed to us before our arrival) and the non-functioning lights were not repaired while we were there. Two light fixtures could not be turned all the way off and were constantly on dim. The two exercise machines downstairs could not be used because any use resulted in the electrical circuit tripping. Many windows were not operable or labeled as do not open.
Commentaires de Gestion de l’hôtel
10 juill. 2023 par VrboOwner, Gestion de l’hôtel
John, we are disappointed to hear of the negative experience you had while using our services. Please know that the light switches to fix the kitchen lights are now working. While we know it doesn't remedy your negative experience, we hope the compensation provided alleviates some of the stress. We will use your feedback and experience to help create a more positive environment in this home moving forward, and we hope that you will allow us a second chance to host you for an incredible vacation experience in the future.
par un voyageur
Mid-Coast Maine Getaway
Publié le 18 juin 2023 sur HomeAwayThe property in Westport was wonderful. Located right on a large river connecting to the ocean. Lots to see from the wraparound deck looking out over the water.
The home was spacious and well-appointed. Kitchen had everything we needed as well as high end appliances.
A nice unusual feature was two vintage pinball machines in the lower level of the home.
We would definitely rebook this property if we travel to the Boothbay Harbor/Wiscasset area again.
par un voyageur
Amazing
Publié le 29 mai 2023 sur HomeAwayEverything was perfect
