Note fondée sur 36 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 nov. 2024 sur HomeAway
par un voyageur
Fall Foliage
Publié le 31 oct. 2024 sur HomeAwayProperty was great. But we had no water for one of our three days of our stay. We had to call to get someone out to fix it, and they didn’t know how. It set the tone for our stay.
Commentaires de Gestion de l’hôtel
14 nov. 2024 par VrboOwner, Gestion de l’hôtel
Danny, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are glad you enjoyed the home and hope you saw many beautiful colors in the leaves. Our apologies for the one-day issues with the water. We truly hope we can host you for a more comfortable stay in the future, thank you.
par un voyageur
The Good, Bad, and Ugly
Publié le 29 sept. 2024 sur HomeAwayThe view from the deck is very nice. But there is mold in the lower level. The water is questionable, and when asked about it, we were told that renters are told to bring their own. We didn't see that on the listing. The add on fees that Vacasa charges were more than we paid for the 2 night stay. There is a coffee maker, but bring your own coffee. They don't supply it. There is a wood stove, but bring your own wood. They don't supply it. Overall quite unhappy with our stay considering the price.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback, Gordie. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.
par un voyageur
Not as described stay away
Publié le 5 sept. 2024 sur HomeAwayWe got to the home and it was not as described in photos. The left side of roof was covered with moss and there were dead branches all over it. The front door was covered in cobwebs. Rusty nail sticking up from the threshold molding entering the kitchen. Also that threshold was not flat to the floor so it’s a tripping hazard. There is an overwhelming smell of mold/mildew/musty odor. The sliders and window to open them and they were all covered in dead bugs and cobwebs. The window screens were warped and some did not line up. One of the sliders as well as one of each sliding window was fogged over with a film. This foggy film would not dissipate after airing the place out. There was a putrid/foul smell coming from the cabinet under the kitchen sink. The furniture was torn and dirty. There is a teak table on the deck which was broken and unusable. There were cobwebs on the ceiling in common area and bedrooms. The beds were so uncomfortable, box springs had rips in it. The lower level smells worse than the upstairs with the same foggy, cobweb covered windows and slider. The fans in the house were covered in grey dust. I’d be happy to share photos if needed.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that you have encountered during your time with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. Please know that e have forwarded your feedback to the local staff so they can work to improve the house and we have processed a refund as compensation for the issues that you have encountered during your stay. We truly hope to have the opportunity to impress you in the future.
par un voyageur
Publié le 30 juin 2024 sur Expedia
Beautiful property. Saw seals from living room catching fish. Front door did not lock but it’s a safe neighborhood but a bit isolated. Kitchen is well equipped for cooking. Laundry facilities were a great help!
Gorgeous views of the water and excellent service and communication.
par un voyageur
NEEDS CAUTION WARNING
Publié le 17 juin 2024 sur HomeAwayIf you have any kind of allergies or are sensitive to mold/mildew smells, this home is not for you! The home is built on a huge rock on the water’s edge. So it is extremely damp and has a horrible odor. We booked it for three nights and were unable to stay even a single night. The property manager (Vacasa) responded quickly when we notified them with our concerns upon check in and seemed understanding of our dilemma. However, they only offered to refund our cleaning fee (aka very minimal refund) when we told them we could not stay. The home is in desperate need of multiple dehumidifiers, fans, DampRid, etc. There is a huge, old looking dehumidifier in the living room. But there is a “Do Not Use” label on it. Other things to know… Description of property has dishwasher listed as amenity. But again, there is a “Do Not Use" label on it. The home was not maintained to our standards… Appliances not working, rusty shower rod, furniture stained and frayed, no screen on sliding door, windows fogged, only a couple of windows were operational and many bugs and spider webs inside the home. We have many more minor complaints and would not recommend this rental to anyone.
Commentaires de Gestion de l’hôtel
5 juill. 2024 par VrboOwner, Gestion de l’hôtel
Amy, thank you for taking the time to share your feedback. We are disheartened to read that you experienced issues that kept you from enjoying your stay. We apologize for the cleanliness details that were missed. Please know that this is not the high standard we hold ourselves to as we value cleanliness and our guests' comfort. We shared your feedback with the local manager so housekeeping can be addressed and we thank you for your feedback. Additionally, the manager assured us they are working with a plumber to address the issues with the dishwasher. To clarify, the equipment in the upstairs living area is not a dehumidifier, it is a heater, that the homeowner requests guests not to use. Your suggestion to add a dehumidifier has been shared with the homeowner and we appreciate your feedback as an opportunity to improve. We hope you will allow us the chance to provide you with a truly exceptional vacation experience in the future.
par un voyageur
Family time
Publié le 13 oct. 2023 sur HomeAwayWe needed a quiet place to visit with elderly aunt and uncle. This was a great place with all the living space on the same floor with spacious area to visit.
par un voyageur
great view
Publié le 25 sept. 2023 sur HomeAwayHouse was nice, beds were comfy. The dishwasher and TV didn’t work
Commentaires de Gestion de l’hôtel
27 sept. 2023 par VrboOwner, Gestion de l’hôtel
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
par un voyageur
Check in
Publié le 17 sept. 2023 sur HomeAwayUnable to enter on arrival. Access code did not work and unable to open with key. Had to wait for someone to come let us in. This woman said we would get some sort of rebate. Still waiting for word on this
Commentaires de Gestion de l’hôtel
17 sept. 2023 par VrboOwner, Gestion de l’hôtel
Hi Sandra, thank you for your review. We sincerely apologize for the issues you experienced during your stay, as well as any personal touch you found lacking. Moving forward, our local staff has taken immediate action and addressed your concerns so that we can prevent any further issues in the future. Thank you again for this valuable information as we always welcome the opportunity to improve. We understand how disappointing it was that the home was in this condition upon your arrival. Please know we strive to provide every guest with a relaxing stay. We hope to have another chance to impress you on a future stay.
par un voyageur
Vacation in maine
Publié le 28 août 2023 sur HomeAwaybeautiful scenery and location Very quiet Needs some inside deep cleaning and window repair Front lock is unable to lock from outside.
Commentaires de Gestion de l’hôtel
18 sept. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your experience with us, we're pleased that you loved the view and that our home's location served you well! That said, we apologize for any areas you found in need of some TLC. Our local manager assured us that they will inspect the lock to ensure it's in good working order and address housekeeping about any cleanliness details missed. We enjoyed having you as our guest and we hope to host you again.
