Note fondée sur 563 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 oct. 2024 sur Expedia
We didn’t have hot water in our room, but they moved us and upgraded our second room, and that room was really nice. Our first room was nice as well minus the no hot water lol. Overall I would stay there again.
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Ana, Gestion de l’hôtel
Hello Jermaine,Thank you for answering the survey for the Atlantis Family Waterpark, regarding your recent stay.I apologize for the issues encountered during your visit. I am glad you reached out to let us know about the problems found.Your opinion is very valuable to us, and it help us fix any problems in or around the property. Our compromise is to make every guest stay exceptional. Hope you can give us an opportunity to do better in the future.At your service,
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Ana, Gestion de l’hôtel
Dear Autumn, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a loyal guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Ana, Gestion de l’hôtel
Dear Diana, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding the accommodations on your recent visit. I have shared your feedback with our Team to better handle these types of situations differently in the future. Feedback from our loyal guests on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future. Kind regards,
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Over all it was a good stay just try to stay away during busy times try to go when there is nothing going on otherwise it will be packed but when its not you'll have the nice pool and hot tub
Commentaires de Gestion de l’hôtel
22 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. This helps us ensure every guest experience is a great one! We are delighted you had a nice experience and enjoyed our fabulous pool area, and we cannot wait to welcome you back soon to Atlantis Waterpark Hotel & Suites!Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Ana, Gestion de l’hôtel
Dear Reynilda, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. We sincerely appreciate and value your feedback as a loyal guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely,
par un voyageur
Publié le 20 oct. 2024 sur Expedia
The room/hotel did not look like the pictures on the website. Walking in the fish tank was green and dingy. The room had a bad musty smell and there was a dehumidifier in the room. The bed had essentially only sheets on it no blankets. The shower was only luke warm in the morning and the whirlpool wasn’t even able to be used because it didn’t get warm enough. Only nice thing was the location. It was close to everything we wanted to do. Overall we won’t be coming back.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. This helps us ensure every guest experience is a great one!We're glad to hear that you appreciated our convenient location and how it suited your plans. We always strive to improve and will certainly look into the concerns you raised to ensure a better experience for future guests. Should your plans bring you back to the area, we'd love another chance to make your stay more enjoyable.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
par un voyageur
Publié le 19 oct. 2024 sur Expedia
It is a good resort but it doesn’t have exactly what says .
Kids area so short
The natura is not how looks I. The picture
The room was clean and convenient with laundry
Commentaires de Gestion de l’hôtel
21 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. This helps us ensure every guest experience is a great one! We're glad our clean rooms had everything you needed for an overall excellent stay. However, we apologize for any disappointment regarding the kids's area and other aspects of the property. Rest assured, we will share your comments with our team to ensure any opportunity for improvement is seized. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
par un voyageur
Not great
Publié le 17 oct. 2024 sur HotelsDefinitely, avoid. The staff were friendly, but our visit was short and very challenging. The internet was down when we first arrived and the staff member was unable to verify if our booking had been paid (it had been). The patio off our room had half a bottle of Coke and a broken patio chair. The power went out (not their fault, I recognize). The pillowcase on the King bed had hair on it. Finally, when I pulled the bed out of the couch, cheesies flew with it. We requested a refund and changed hotels for the night.
Commentaires de Gestion de l’hôtel
18 oct. 2024 par Ana, Gestion de l’hôtel
Dear Brendan, Thank you for taking the time to complete our online survey regarding your recent stay at Atlantis Family Waterpark Hotel, Ascend Hotel Collection. As a guest you are truly valued. Your feedback about your visit is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. We hope you can give us another opportunity to do better. Sincerely,
par un voyageur
Publié le 15 oct. 2024 sur Expedia
This is our third time staying at the Atlantis and the property needs some maintenance. When you walk into the lobby, there is a big fish tank with koi and the water is so dirty you can barely see the fish. I felt so bad for them. The slide in the big pool is falling apart. So much so that my daughter got hurt on the rough edge. There was mold in the pool surfaces and there wasn’t even soap in the bathrooms in the pool area. The bathtub in our room was so gross. We refused to use it.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. This helps us ensure every guest experience is a great one! Please accept our apologies for any concerns regarding the condition of the property. Rest assured, we will share your comments with our team as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Friendly, attentive staff.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par General Manager, Gestion de l’hôtel
Thank you for your feedback. This helps us ensure every guest experience is a great one! Our team will be delighted that you appreciated their amazing service, and we can't wait to share your kind words with them. It was a pleasure having you here, and we hope you'll consider returning for another excellent stay in the future.Sincerely,The Management TeamAtlantis Hotel Wisconsin Dells
