Note fondée sur 26 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Terrible stay
Publié le 3 sept. 2024 sur HomeAwayThe bed was broke. We had to sleep in the bed for two nights with the top of the bed broke. The bed stayed slanted for those two days and my head began to hurt due to the discomfort. We did not have a remote for the television in the room. They did not have anyone at the front desk to give us towels and were there for 4 nights.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par VrboOwner, Gestion de l’hôtel
We sincerely apologize for the inconvenience that you have experienced during your stay with us. Our local team strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the house for future.
par un voyageur
Clean
Publié le 17 août 2024 sur HomeAwayCondo was rommy and clean. Entry into condo was pretty easy, but finding the building and parking was extremely difficult!!
Kitchen is nice sized, but very, very lacking in stock, ie: silverware, cups, dishes and utensils.
Sofa sleeper was awful!! A memory foam topper, or new mattress would make a huge difference.
Condo lacked enough blankets(none provided for sofa sleeper) and towels. If it has a hottub, extra towels would have been beneficial!
The size was good. Loved having a dining table, since there was 5 of us.
Price was very reasonable, but expected better amenities for that cost.
Commentaires de Gestion de l’hôtel
18 août 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your experience, Bryan. We are happy to hear you enjoyed the location, though we apologize for the issues that prevented you from fully enjoying your stay. We wish that you had alerted us to the issues while in the home so that we could rectify the situation as we worked to fix the issues to which you had alerted us. We take guest feedback seriously and have forwarded all your concerns to the local operations manager so that we can take the appropriate steps toward a resolution. We will continue to work with both our local operations manager and the homeowner to make improvements to this home, and we hope you will give us a second chance to impress you.
par un voyageur
Publié le 10 août 2024 sur HomeAway
par un voyageur
Publié le 31 juill. 2024 sur HomeAway
par un voyageur
Publié le 26 mai 2024 sur Expedia
par un voyageur
Great weekend ...thank you!
Publié le 28 mars 2024 sur HomeAwayVery nice property. We had a fantastic stay.
par un voyageur
It Was Okay
Publié le 26 mars 2024 sur HomeAwayWe got there and it was clean, but a few items needing repairs (chairs were wobbly, table leg kinked, kitchen sink was leaking, lamp was crooked). I contacted the number and sent pictures upon request. They said to turn off the water so it wouldnt leak anymore and asked if it was okay to have someone enter the room to fix and look at the issues. I agreed but no one ever showed. We went the whole trip wothout leaning back on the chairs, and without using the kitchen sink. It was a little annoying and we just didnt want to be charged for damages that werent our fault.
Commentaires de Gestion de l’hôtel
13 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Becky, for your feedback! We sincerely apologize you have found few issues in the home. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We hope you'll give us a second chance to better serve you!
par un voyageur
Family Get Away
Publié le 22 févr. 2024 sur HomeAwayThe property was perfect for our family of six adults. There was plenty of room to socialize and sleep comfortably.
par un voyageur de Minneapolis, Minnesota
Terrible property management
Publié le 19 févr. 2024 sur HomeAwayWe arrived to the fridge leaking water in the kitchen. We immediately reported but never heard back from anyone. Also there was no bedding for the sofa bed and everytime I asked to be helped with that they would just say they are contacting the “local team” but no one ever reached back out or provided any kind of help! Highly recommend booking directly with the hotel instead!
Commentaires de Gestion de l’hôtel
24 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your feedback. I am so sorry to hear about all the difficulties you experienced during your stay. It must have been incredibly frustrating to have so many things not working properly or inaccessible. It's disappointing that you were not able to fully enjoy the amenities that were advertised and that you encountered so many inconveniences. I can understand how all of these issues would have put a damper on your trip. Your experience is certainly not what we want for our guests, and I apologize for the inconvenience you faced. Please know that we take your feedback seriously and will work to address these issues to ensure a more pleasant experience for future guests.
par un voyageur
Winter Break Getaway.
Publié le 14 janv. 2024 sur HomeAwayDidn’t have to drive too far from La Crosse WI.
Was able to use outdoor hot tub in a snow storm at night which was kinda fun actually. Bar, restaurant, coffee all avail on property which was nice. The room had a code instead of a key from private owner. Thought it was a good value. kitchen smelled alittle off like maybe someone smoked cigars once upon a time. Individual rooms didn’t smell. Not unbearable just noticeable. Otherwise overall clean & easy.
Commentaires de Gestion de l’hôtel
23 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thank you, Jason, for your feedback! We are happy you enjoyed this home. We sincerely apologize you have found few issues in the home. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
