Note fondée sur 514 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,0 Propreté de la chambre
3,3 Service et personnel
3,0 Confort de la chambre
2,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Coon Rapids
Publié le 21 oct. 2024
Blood on comforter,lady bugs by the hundreds, boxelder bugs, no heat, wall furnace broke, room very cold, hotel staff rude unhelpful, multiple guests unhappy with hotel staff fresh poop on the bath mat that was supposedly washed and clean but wasn't.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Angela,Thank you for bringing these serious concerns to our attention. The issues you've described do not reflect the standards aimed for, and it’s deeply concerning to learn about the cleanliness and comfort of your accommodations. Each guest deserves a welcoming and well-maintained environment. Your feedback is crucial for addressing these matters and ensuring a better experience for future guests. We hope to regain your trust and welcome you back for a much-improved stay.Sincerely,The Polynesian Management Team
par un voyageur
Publié le 5 oct. 2024 sur Expedia
A little run down and pool facilities are inoperable
Commentaires de Gestion de l’hôtel
8 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Andrew,Thank you for sharing your thoughts with us. We understand that you found some areas needing attention and that the pool facilities were not operational during your stay. Please know that we are committed to making improvements and creating a more enjoyable environment for our guests. We hope you will consider staying with us again so we can provide you with a much more exceptional experience next time!Sincerely,The Polynesian Management Team
par un voyageur
Publié le 3 oct. 2024 sur Expedia
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The room was clean and spacious. The staffs were very professional.
Commentaires de Gestion de l’hôtel
3 oct. 2024 par General Manager, Gestion de l’hôtel
Dear Ali,Thank you for your kind words! We're pleased you enjoyed our well-appointed room and appreciated our team's top-notch hospitality. It would be a pleasure to welcome you back for another stay!Sincerely,The Polynesian Management Team
par un voyageur
Publié le 28 sept. 2024 sur Hotels
The floors made my kids feet black in a couple minutes. You cant use the balconies but where the handles are suppose to be there was a hole and a wasp got into our room because of this. Pull out couch smelled like poop and the whole hotel had a mildew smell.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Antonio,We value your concerns and apologize for any concerns about the room's condition. We'll pass your comments along to our team to ensure they're promptly addressed. If you're in the area again, please consider coming back to see us.Sincerely,The Polynesian Management Team
par un voyageur de Fort Campbell
Publié le 27 sept. 2024 sur Expedia
We stayed one night because of the weather we couldn't drive back home. The kids (and adults) enjoyed the indoor water park. We were 7 adults and 3 kids and got two rooms with one room of separation.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Iraida,Thank you for staying with us to wait out the bad weather. It's wonderful to know everyone had a blast at our exciting waterpark, and we appreciate you mentioning it to your fellow travelers! Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.Sincerely,The Polynesian Management Team
par un voyageur de fresno
Publié le 24 sept. 2024 sur Expedia
Parking close to door entrance was sparse. Elevator took a while. Hallway had funky smell
Commentaires de Gestion de l’hôtel
25 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Suzanne,Thank you for your feedback. We’re glad you stayed with us and appreciate your observations about our parking and amenities. We’ll address these areas to enhance our guest experience, and we hope to welcome you back for a more seamless stay in the future!Sincerely,The Polynesian Management Team
par un voyageur
Mediocre
Publié le 22 sept. 2024 sur HotelsWhere do we start with something like this it is exactly as you would expect an average hotel experience everything is beat to s*** and everything is also used it doesn't exactly make anything look fantastic and it is exactly what you would expect if you paid the amount of money that we did.
Commentaires de Gestion de l’hôtel
24 sept. 2024 par General Manager, Gestion de l’hôtel
Dear Savanna,Thank you for your review. We're disappointed that your stay wasn't what you expected, but we appreciate you letting us know. Rest assured, we always strive to provide an exceptional experience for our guests and will take your comments into consideration as we continue making improvements for our great guests. It was a pleasure having you here, and we hope to have another chance to go above and beyond for you in the future.Sincerely,The Polynesian Management Team
par un voyageur
Publié le 22 sept. 2024 sur Expedia
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Kind staff
Commentaires de Gestion de l’hôtel
23 sept. 2024 par General Manager, Gestion de l’hôtel
Dear April, Thank you for your perfect review! It's wonderful to hear you enjoyed our friendly service. We hope to welcome you back to Polynesian Water Park Resort soon for another great experience!Sincerely,The Polynesian Management Team
