Note fondée sur 929 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,6 Service et personnel
3,4 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel's Review Manager, Gestion de l’hôtel
Hi Giovanni,We are in the business of providing comfort and service, so I sincerely regret that you did not enjoy your visit. We appreciate your time in sharing a review and hope to have the opportunity to leave you with a more favorable impression on a return visit.
par un voyageur
Publié le 24 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Guest Relations Management , Gestion de l’hôtel
Hi Daniel!Thank you so much for the great rating! We're happy to see you had a positive stay overall. If there’s anything we could do to make your next visit a 5-star experience, we’d love to hear from you. We appreciate your support and hope to welcome you back soon!
par un voyageur
Publié le 24 oct. 2024 sur Expedia
They are charging 7 to 8 dollars per night service fee even you pay full payment in advance from Expedia and they do not provide any receipt for the transaction saying that it will be refunded back to you
no refund was made the charges still on my account
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Manager, Gestion de l’hôtel
Hello Shipra, We apologize for any confusion regarding the service fee charged during your stay. Kindly, reach out to our management team with your transaction details for further assistance on the refund process. Your cooperation is appreciated as we work to address this matter efficiently.
par un voyageur
Publié le 23 oct. 2024 sur Expedia
My go-to hotel when I'm in the Dells
Commentaires de Gestion de l’hôtel
25 oct. 2024 par Manager, Gestion de l’hôtel
Hello Mattieanna,We're thrilled to hear that we are your preferred choice for accommodations in the Dells! Thank you for making us your go-to hotel during your visits. Your loyalty means a lot to us, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 22 oct. 2024 sur Expedia
Hated it. Front staff person upon check in was on personal call CONSTANTLY. And loud ~ just unprofessional. Ridiculous "Extra Fee" FOR WHAT???? NEVER AGAIN WILL WE CHOOSE SUPER 8-
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Hotel's Review Manager, Gestion de l’hôtel
Hi Mark,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced during your check-in. We strive to maintain a high standard of professionalism, and it's concerning to hear that we fell short in this instance. Our team is dedicated to providing exceptional service, and we appreciate your comments as they help us identify areas for improvement. We hope you will consider giving us another chance in the future to showcase the level of service we aim to deliver.
par un voyageur
Publié le 22 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel's Review Manager, Gestion de l’hôtel
Hi Zachary,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
La alberca caliente tenía mucho cloro, 10 a 15 min de estar dentro nos empezó a dar comezón y empezamos a toser debido a tanto cloro. Todavía tengo comezón en todo mi cuerpo
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel's Review Manager, Gestion de l’hôtel
Hi Yessica,Thank you for taking the time to share your feedback regarding your recent stay with us. We are sorry to hear that you experienced discomfort in the heated pool due to chlorine levels. Maintaining a safe and enjoyable swimming environment is our top priority, and we regularly monitor and adjust chemical levels to ensure they meet health standards. We appreciate your understanding as we continue to work on providing a pleasant experience for all our guests.
par un voyageur
Publié le 21 oct. 2024 sur Expedia
Wasn't terrible. No coffee maker in the room. Don't bother pre registering because you'll have to do it again upon arrival. They hit you with hidden fees as well.
Commentaires de Gestion de l’hôtel
22 oct. 2024 par Hotel's Review Manager, Gestion de l’hôtel
Hi Derek,Thank you for sharing your feedback with us. We’re glad to hear that your stay was not entirely negative, but we appreciate your concerns regarding the coffee maker and the registration process. While we strive to provide a seamless check-in experience, we occasionally require additional verification upon arrival to ensure the safety and security of all our guests. We value your input as it helps us improve our services for future guests.
par un voyageur
Publié le 20 oct. 2024 sur Expedia
I like rooms
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Hotel's Review Manager, Gestion de l’hôtel
Hi Margarita,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating and comments about our rooms, we are pleased to have met your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.
par un voyageur
Publié le 20 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We appreciate you choosing to stay with us. Please feel free to reach out to us directly with any concerns you may have from your recent stay. We are committed to providing exceptional experiences for all our guests.
