Ratings based on 901 Guest Reviews
Hear it directly from our travellers
3.4 Room cleanliness
3.6 Service & staff
3.4 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 24, 2024 on Expedia
Didn't like the fact that there was a plastic lid behind the TV from previous guests
Comment from Hotel Management
Aug. 24, 2024 by Manager, Hotel Management
Hello Ashley,We appreciate your feedback and will ensure our housekeeping team pays closer attention to detail for a more enjoyable stay in the future. Thank you for bringing this to our attention.
by A traveller
Posted Aug. 23, 2024 on Expedia
I like how it was quiet and quiet neat. I did not like how they did not clean the pool 3 days in a row there was a hair ball floating around. A bit dirty the hotel rooms were neat and clean. The breakfast was good.
Comment from Hotel Management
Oct. 1, 2024 by Hotel's Review Manager, Hotel Management
Hi Rosa,Thank you for your feedback. We’re glad to hear that you appreciated the quiet and cleanliness of the rooms, as well as our breakfast offerings. However, we regret the issue with the pool cleanliness during your stay. While we strive to maintain all areas to the highest standards, we understand how this might have affected your experience. Your observations are valuable, and we will ensure our team is aware of this to uphold the level of care we’re known for.
by A traveller
Posted Aug. 21, 2024 on Hotels
Comment from Hotel Management
Aug. 23, 2024 by Manager, Hotel Management
Hello Kaitlyn,We are delighted to hear you had a fantastic experience with us! We look forward to welcoming you back soon.
by A traveller
Posted Aug. 21, 2024 on Expedia
Comment from Hotel Management
Aug. 22, 2024 by Guest Relations Management, Hotel Management
Dear Aloha, Thank you for taking the time to leave us a review. We’re sorry to hear that your experience didn’t fully meet your expectations. Your feedback is valuable to us, and we’d love to understand more about what could have made your stay better. If you have any specific concerns or suggestions, please feel free to reach out to us directly. We hope to have another opportunity to provide you with a more satisfying experience in the future.
by A traveller
Posted Aug. 20, 2024 on Expedia
This property is absolutely disgusting! Do not stay here! Switched rooms 2 times due to dirty beds and bathrooms. The pool area is the worst pool i have ever seen in my 43 years on earth! This place should be shut down until they can get it together. Needless to say 20 minutes after arrival we were out of there! The only positive i can say is i got my money back with no hassle. Im still grossed out when i think about this place and the smell.
Comment from Hotel Management
Aug. 21, 2024 by RMS, Hotel Management
I’m truly sorry to hear about your experience during your recent stay. We aim to provide a clean and comfortable environment for all our guests, and it’s clear we fell short in your case. I appreciate you bringing these issues to our attention.Please be assured that we are taking your feedback seriously. We are currently reviewing our cleaning protocols and maintenance procedures to ensure that future guests do not encounter similar problems. Your comments about the pool area will also be addressed with urgency.
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by General Manager, Hotel Management
Thank you for your feedback! We're glad you chose to stay with us and hope to see you again soon. Safe travels!
by A traveller
Posted Aug. 19, 2024 on Expedia
Thank you 🙏
Comment from Hotel Management
Aug. 21, 2024 by General Manager, Hotel Management
Thank you for your 4 out of 5 rating! We're glad to hear you had a positive experience with us. If there's anything we could have done to make your stay even better, please feel free to let us know.We look forward to welcoming you back in the future.
by A traveller
Posted Aug. 18, 2024 on Expedia
Good location. It wounded like water dripping all night long.
Comment from Hotel Management
Aug. 19, 2024 by Hotel's Review Manager, Hotel Management
Hi Carol,Thank you for your feedback. We're pleased to hear that you found our location convenient. We sincerely apologize for the disturbance you experienced due to the noise. Our team is committed to ensuring a comfortable stay for all our guests, and we will address this issue promptly to enhance future experiences. We appreciate you bringing this to our attention and hope to have the opportunity to serve you better in the future.
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Hotel's Review Manager, Hotel Management
Hi Bridgette,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A traveller
Wouldn’t stay here again
Posted Aug. 18, 2024 on HotelsI wouldn’t stay here again. The entire floor smelled exclusively of ramen. Our room was just kind of gross. Dead bug in the bathroom, goop on the walls, the air conditioner was leaking and making parts of the drywall sag. All around not ideal place to stay even for a quick stay and the price was high for the quality.
Comment from Hotel Management
Aug. 19, 2024 by Hotel's Review Manager, Hotel Management
Hello,Thank you for sharing your feedback. We apologize for the issues you encountered during your stay, as we strive to maintain high standards of cleanliness and comfort for all our guests. Your comments about the odor and room conditions are concerning, and we will address them with our housekeeping and maintenance teams to ensure they are resolved. We understand your disappointment regarding the value for the price and appreciate your input, which helps us improve our services.
