Note fondée sur 1 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
2,0 sur 5
2,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
2 sur 5
par un voyageur

Not the best Resort

Publié le 17 janv. 2021 sur HomeAway
The owner of the unit was pleasant but the resort was horrible. Let me start off by saying I took my kids here so they could go tubing with their grandfather but the online scheduling for tubing was hard to find and once I did find it, it kept booting me off. So I tried calling the Pro Shop which no one answered left several voice-mail with no response at all. Finally walked the 0.6 miles from the cabin to the pro shop with a 4 year old and 9 year old in tow just for them to say sorry sold out. The dishes in my unit were beyond disgusting, food film and gunk all over them. I had to hand wash ever dish, the dishwasher comes with the most worthless dishwasher detergent ever (go to Walmart and buy some cascade). The resort doesn't tell you there is no parking by your unit unless you have a small vehicle and that you only have 1 spot. The restaurant on location is moderately priced but there is no social distancing people sitting right on top of people. The pool is horrible and nothing like the picture the kiddie side doesn't have half the things pictured and the water looks brown. The slide going into the bigger part of the pool was closed and the hot tub has been closed for two months what a joke. If you want a fairly decent cabin with a nice owner then I would say stay here, if you want amenities and a good time stay at the Waterpark resort and drive here for skiing and tubing.
Commentaires de Gestion de l’hôtel
18 janv. 2021 par VrboOwner, Gestion de l’hôtel
Let me start off by saying, this guest did NOT communicate ANY of these things during the stay. These things are not typical of this resort. I always communicate with my guests. This guest is a POOR communicator. All of these issues could have been easily resolved. I upgraded her to a 2 bedroom 2 bath unit before she arrived!! If something is not clean, Housekeeping is a phone call away!!! This guest stayed over a HOLIDAY weekend and things get booked especially in the COVID times!! A little less me-itis should have been applied here. Parking spaces – there are 2 in front of each unit. Additional parking is a short walk away. Pool/ Hot Tub – The slide was probably closed because of covid. It is stated in my listing that the outdoor hot tub is closed for repairs. The pro shop probably didn’t answer because there was a line of guests during the busy holiday weekend. You can drive instead of walking to the pro shop. Restaurant – There are 2 on the property. If it looks too busy for you, then go to another or have food delivered. But on a holiday weekend, guests have to be flexible.