Note fondée sur 431 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 sept. 2024 sur Hotels
The room was clean and neat, staff very pleasant and helpful and breakfast very tasty. I would stay here again!
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us and that you found your room clean and neat. Our team takes great pride in providing excellent service, so it's fantastic to know that you found our staff pleasant and helpful.We're also glad to hear you enjoyed our breakfast offerings! It’s always our goal to start our guests’ day off right.We can’t wait to welcome you back on your next visit!
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Very good, Bed was a little hard.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you so much for taking the time to share your experience with us! We’re delighted to hear that you found your stay very good overall. We appreciate your feedback regarding the bed comfort; we aim for our accommodations to be as comfortable as possible for all our guests. Your insights are invaluable, and we will certainly look into options to soften the bedding for a more restful night's sleep. We hope to have the pleasure of welcoming you back in the future, and we're committed to making your next stay even better!
par un voyageur
Publié le 28 sept. 2024 sur Expedia
The female that checked us in was Awesome!
What i didnt like was I coulldn't get a Senior Discount because I went through a third party and the check in person could not change the amount.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you for your feedback! We're thrilled to hear that you rated us 5/5 and that our front desk staff made a positive impression during your check-in. We understand your frustration regarding the Senior Discount and apologize for any inconvenience this may have caused. Unfortunately, third-party bookings can sometimes limit our ability to make adjustments. We appreciate your understanding and are continuously working to improve our guests' experiences.
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Good place to stay and a there was a decent breakfast available.
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you so much for taking the time to share your feedback with us! We’re thrilled to hear that you enjoyed your stay and appreciated our breakfast offerings. Your satisfaction is our top priority, and we aim to provide a comfortable and welcoming environment for all our guests.We value your insights as they help us improve our services. If there are any specific areas where you feel we could enhance your experience to reach that 5/5, we’d love to hear your suggestions.We hope to welcome you back in the future!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you so much for your amazing 10/10 review! We are thrilled to hear that you had such a wonderful experience during your stay with us. Your kind words about our staff, amenities, and overall atmosphere truly mean the world to us.We strive to provide every guest with a memorable experience, and it’s incredibly rewarding to know that we succeeded in your case. If you have any suggestions for improvements or anything specific you enjoyed, we would love to hear more!We hope to welcome you back soon for another fantastic stay. Thank you once again for your generous feedback!Warm regards,
par un voyageur
Publié le 5 sept. 2024 sur Expedia
Pool was cold and hot tub was broken.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you for taking the time to share your experience with us! We truly appreciate your feedback and are delighted to hear that you enjoyed your stay overall.We apologize for the inconvenience you encountered with the pool temperature and the hot tub during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and we’re sorry that we fell short in this regard. Please know that we are currently addressing these issues to ensure they are resolved promptly.Your satisfaction is important to us, and we hope you will consider staying with us again. We look forward to providing you with an even better experience on your next visit!
par un voyageur
Publié le 26 août 2024 sur Expedia
Room was very clean and good appropriations. Coffee Maker, Microwave, Refrigerator, and Desk. Lighting was good. Room had a Jacuzzi tub independent of the bathroom tub/shower that if needed was a nice option. The breakfast options were excellent. Staff were very pleasant and helpful.
Commentaires de Gestion de l’hôtel
27 août 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us! We’re thrilled to hear that you enjoyed your stay and found your room clean and well-equipped with amenities like the coffee maker, microwave, and refrigerator. It’s great to know that the lighting and the independent Jacuzzi tub added to your comfort.We’re also glad you appreciated our breakfast options and that our staff made a positive impression on your experience. Your kind words motivate us to keep up the good work!We hope to welcome you back for another stay soon!
par un voyageur
Would have been okay but for the hot tub rash
Publié le 15 août 2024 sur HotelsCheck-in was easy, and the staff were friendly enough. Breakfast was fine, the typical hotel breakfast fare. That said, the pool and hot tub gave my family pseudomomas folliculitis, which put a damper on our fun. The kids are pretty miserable. Those pools need a professional cleaning. FYI, they charge you a daily "energy reclamation fee" that you can request to be removed from your final bill. The receptionist who checked me in informed me of this when I checked in, but the receptionist who checked me out got a little huffy with me when I requested to have those fees taken off.
Commentaires de Gestion de l’hôtel
15 août 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback, as it helps us identify areas where we can improve.We’re glad to hear that your check-in process was smooth and that you found our staff friendly. However, we are truly sorry to learn about the issues you encountered with the pool and hot tub. The health and safety of our guests is our top priority, and we take situations like this very seriously.Regarding the "energy reclamation fee," we apologize for any miscommunication or frustration you experienced during your checkout.Thank you once again for your valuable feedback.
par un voyageur
Publié le 10 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you so much for your wonderful 5-star review! We are thrilled to hear that you had such a positive experience during your stay with us. Your kind words about our service, amenities, and the overall atmosphere mean the world to our team.We strive to provide our guests with the best hospitality possible, and it’s always rewarding to hear that we have succeeded. If there’s anything we can do to make your next visit even better, please don’t hesitate to let us know!We look forward to welcoming you back soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
Comfortable room, good breakfast
Commentaires de Gestion de l’hôtel
8 août 2024 par Jonathan/GM, Gestion de l’hôtel
Thank you so much for your wonderful review and for rating us 5 out of 5! We’re thrilled to hear that you enjoyed the comfortable room and our breakfast offerings. It’s always our goal to provide our guests with a restful stay and a satisfying start to their day. We appreciate your feedback and hope to welcome you back for another great experience soon!
