Note fondée sur 129 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great location and Staff
Publié le 25 sept. 2024 sur HotelsLoved the look of the hotel and receptionist was lovely (great welcome)
However, we found a few large cobweb which we cleared up
When using the hot water the tap would make a loudish weird sound which was really annoying especially when using the bathroom at night (it woke my partner up) and lastly the large bed was 2 single beds put together (which i get) but not secured correctly so they kept moving apart thus leaving a gap in the middle (extremely annoying)
Overall the hotel along with the staff made a for a very nice stay, it was just a shame these small things let it down which I'm sure the team will look into :)
Thanks
Commentaires de Gestion de l’hôtel
25 sept. 2024 par MM, Gestion de l’hôtel
good evening, thank you for your feedback. we will pass this onto our relevant teams. kind regards
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Feature Room was not great, shower pressure poor and shower head didn't stay put, water temperature intermittent and barely warm enough. No marshmallows for the outdoor fire, opened bottle of milk in the fridge, two single beds pushed together and not bolted but even when I managed to bolt them it was so uncomfortable trying to sleep we might as well have had 2 single beds separately. When moving beds which was easy to do as they were on wheels and hard floor it became obvious only partial cleans of the room were being done as behind the bed was filthy dust, dirt and hair everywhere. The bathroom skirting and all skirting was dusty. Grout on floor tiles coming out and generally tired everywhere. All in all not worth £300+ per night, if you charge this amount you have to at least have a clean room to start with!
Commentaires de Gestion de l’hôtel
23 sept. 2024 par RM, Gestion de l’hôtel
good evening, thank you for your feedback. this has been passed to our relevant teams. kind regards
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Not as advertised, bad location, no gym as advertised, extremely uncomfortable bed, unhelpful staff, couldn’t use spa even when nobody was using it, slow restaurant, the list goes on. Don’t waste your time or money.
Commentaires de Gestion de l’hôtel
11 sept. 2024 par MM, Gestion de l’hôtel
good evening, thank you for your feedback. this has been passed onto our relevant teams. kind regards
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 sept. 2024 par MM, Gestion de l’hôtel
thank you for your review. kind regards
par un voyageur
Publié le 2 sept. 2024 sur Expedia
A very disappointing stay. A very pretty property in a lovey location let down by poor staff and a lack of management. No i will change my mind of this . The staff were not bad they clearly had been given no training and no direction, after complaining 3 times in 2 days. nobody sorted any of this issues nor did management every get back to us. save your money and book somewhere else
Commentaires de Gestion de l’hôtel
11 sept. 2024 par MM, Gestion de l’hôtel
good evening, thank you for your feedback. this has been passed on to our relevant teams. kind regards
par un voyageur
Publié le 29 août 2024 sur Expedia
beautiful exteriors!
Commentaires de Gestion de l’hôtel
29 août 2024 par MM, Gestion de l’hôtel
thank you for your feedback. kind regards
par un voyageur
Publié le 23 août 2024 sur Hotels
The hotel was tired and a bit shabby. Bottles and glasses not cleared away for over 24hours and bird poo all over the exterior staircase outside the room.
For £350.00 a night I would expect a little more. I’d also expect to be able to use the hotel pool. I couldn’t.
Commentaires de Gestion de l’hôtel
29 août 2024 par MM, Gestion de l’hôtel
good evening thank you for your feedback. we have passed this onto our relevant teams. kind regards
par un voyageur
Publié le 17 août 2024 sur Hotels
Nice place, let down by breakfast
Eggshell in poached egg and tasting of vinegar, cold black pudding.
Commentaires de Gestion de l’hôtel
18 août 2024 par MM, Gestion de l’hôtel
thank you for your feedback. we will pass this onto our kitchen staff. kind regards
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 août 2024 par MM, Gestion de l’hôtel
thank you for your feedback
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par A, Gestion de l’hôtel
kind regards
