Note fondée sur 372 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Séjour du 7/7/24
Publié le 8 juill. 2024 sur HotelsHôtel au calme mais hors d’âge. Moquette usée, murs sales et de nombreux déchets ( canapé, valises, verres en carton, etc) jonchent le sol aux abords de l’hôtel . Nous avons demandé à changer de chambre pour avoir une baignoire. Le personnel a été très compréhensif et accepté volontiers.
La nouvel chambre n’avait pas d’électricité !
Retour à la première chambre.
Eclairage du parking défectueux
Bref l’hôtel a besoin d’une sérieuse rénovation !
par un voyageur
Publié le 17 juin 2019 sur Hotels
Commentaires de Gestion de l’hôtel
26 juin 2019 par Gemma , Gestion de l’hôtel
Thank you for staying with us and for your feedback.
par un voyageur
Hôtel agréable
Publié le 29 mars 2018 sur HotelsGrande chambre confortable et grande salle de bains, toutes deux très propres. Hôtel au calme à l'extérieur de la ville.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Shower didn’t work
Air con didn’t work
Restaurant/bar staff poor
No tea/coffee facilities in room
Curtains don’t cover the windows therefore as a woman alone made me feel uncomfortable when moving around roommates
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Leo, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to leave feedback on your recent stay with us. We are sorry to hear that your experience did not meet your expectations.We apologise for the inconvenience caused by the shower and air conditioning not working properly. Please know that our maintenance team has been informed, and we are working to ensure these issues are resolved promptly.Your feedback regarding the restaurant/bar service is concerning, and we will review our staffing and service levels to ensure a more attentive experience for all guests moving forward.We also understand the importance of having tea and coffee facilities in the room, and we will take this into consideration for future improvements.Regarding the curtains not fully covering the windows, we understand how this could have made you feel uncomfortable, especially as a woman travelling alone. We will assess the window coverings in that room to provide a more secure and private environment for our guests.Once again, we appreciate your feedback, as it helps us improve our service. Should you choose to stay with us again, we would be more than happy to ensure a better experience.Kind regards,LeoFront of House Manager
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Leo, Gestion de l’hôtel
Dear Suzanne,Thank you for your feedback and for rating us 8 out of 10! We’re delighted to hear that you had a positive stay and appreciate you taking the time to share your experience.We’re glad you enjoyed your time with us and that our services met your expectations. If there’s anything specific that we could improve on for your next visit, please don’t hesitate to let us know, as we are always looking to enhance the experience for our guests.We hope to welcome you back soon!Kind regards,LeoFront of House Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
The hotel was clean and smart, the dining options were excellent and the food absolutely delicious. Staff were friendly. The room was clean and well equipped. Bathroom also nice and clean. The bed was a little uncomfortable but not terribly so. Unfortunately it was a very warm September weekend. The first night the room was unbearably got even with the window open as the air con wasn't working and the heating was on. We reported this to reception and asked if there was at least a fan. Unfortunately this wasn't provided and the AC wasn't fixed, we were told it was out on the entire side of the hotel our room was on, they had at least turned the heating off but it was still unpleasant warm even with having left the windows open. This did mean we didn't sleep at all well especially as the noise was excessive from parties and people coming and going from the hotel. The TV also wasn't tuned in so we couldn't even watch TV to pass the night and even though it was a smart TV it wasn't connected to the internet so we couldn't even cast to the TV from our devices. Hopefully the renovation work they are doing will fix these issues soon.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Leo, Gestion de l’hôtel
Dear Jade, Thank you for taking the time to provide your detailed feedback. I’m glad to hear that you enjoyed the dining options and found the room and hotel facilities clean and well-maintained. It’s also great to hear that our team made a friendly impression.I am, however, truly sorry for the discomfort you experienced due to the air conditioning issues and the noise disturbance. We understand how important it is to have a peaceful and comfortable stay, especially on warm evenings. I apologise that we were unable to provide a fan as requested, and for the inconvenience caused by the broken TV and lack of internet connection. Your concerns have been noted, and I’ll make sure our maintenance and management teams prioritise these matters as part of our ongoing renovation.We appreciate your understanding and hope you’ll give us another opportunity to provide a more pleasant experience in the future.Best regards,LeoFront of House Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Leo, Gestion de l’hôtel
Dear Barbara,Thank you for taking the time to share your feedback. I’m sorry to hear that your stay did not fully meet your expectations. We are always looking for ways to improve and would love to hear more details on where we could enhance your experience. Your comments will help us to address any issues and ensure a better stay for future guests.We hope you’ll give us another chance in the future.Best regards,LeoFront of House Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Leo, Gestion de l’hôtel
Dear Nigel,Thank you for taking the time to provide feedback on your recent stay with us. I am sorry to hear that your experience was disappointing. Your concerns are very important to us, and we deeply regret that your stay did not meet your expectations.We would like to learn more about the specific issues you encountered during your visit to address them promptly. Cleanliness and guest satisfaction are priorities for us, so we will investigate your feedback thoroughly to ensure improvements are made.Please feel free to contact me directly at the hotel so we can discuss your stay in more detail and find a way to make things right.Best regards,LeoFront of House Manager
par un voyageur
Publié le 22 sept. 2024 sur Hotels
The worst place I have ever stayed, dirty, disgusting, smelly. Marks on carpets and broken drawers. Skylight window so dirty couldn’t see through it.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Leo, Gestion de l’hôtel
Dear Vicky,Thank you for taking the time to share your feedback. I sincerely apologise that your experience did not meet our standards. Cleanliness is a top priority for us, and I regret that we fell short during your stay.I assure you that we will address these issues with our housekeeping team to ensure that our facilities are properly maintained. Your comments about the skylight and other aspects will be taken seriously as we strive to improve our services.We appreciate your input and hope you might consider staying with us again in the future for a more positive experience.Kind regards,LeoFOH Manager
par un voyageur
Attentive staff, few small improvements needed
Publié le 21 sept. 2024 sur HotelsVery helpful and accomodating reception team. Corridors and door to room looked rundown and not inkeeping with the interoior standard of the rooms and lobby area, which were modern and attractive.
Cleanliness standard good but bedding could have smelt fresher, mattress was also quite firm. AC not very effective, could only open the window slightly so room was quite warm.
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Leo, Gestion de l’hôtel
Dear Jessica,Thank you for your valuable feedback! I’m glad to hear you found our reception team helpful and accommodating. We appreciate your comments about the corridors and room conditions; we're continuously working on improvements to maintain a consistent standard throughout the hotel.I’ll also pass your feedback regarding the bedding, mattress firmness, and air conditioning on to our maintenance team. We hope to welcome you back for an even better experience in the future!Best regards,LeoFOH Manager
