Note fondée sur 317 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,0 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Hotels
OK
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your review.
par un voyageur
Publié le 19 sept. 2024 sur Wotif
Finding the car park was a little difficult. But all in all very happy with our stay.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Management , Gestion de l’hôtel
Thank you for your 5-star review! We're thrilled to hear you were very happy with your stay. We apologise for any difficulty in finding the car park, and we'll work on making it easier for future guests. We hope to welcome you back again soon!
par un voyageur
Publié le 19 sept. 2024 sur Wotif
We enjoyed our stay. Only slightly surprising thing was the provision of only two teabags for three people over two nights.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your kind feedback, and we're glad you enjoyed your stay! We're sorry to hear the tea wasn't quite enough for your group. In the future, please feel free to reach out to our daily housekeeping or reception team, who would be happy to provide additional supplies to ensure your stay is as comfortable as possible. We hope to welcome you again soon!
par un voyageur
Publié le 15 sept. 2024 sur Wotif
Noise from the basement disco Fruday & Saturday night was very loud. Complimentary ear plugs helped a bit and eventually got to sleep.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Hotel Management , Gestion de l’hôtel
Thank you for your feedback. We understand that the lively atmosphere, especially on weekends, can sometimes be louder than our guests expect. We're glad our complimentary earplugs helped, and appreciate your understanding given the nature of our location.We hope to welcome back soon!
par un voyageur
Publié le 13 sept. 2024 sur Wotif
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for a great review! We hope to welcome you back soon!
par un voyageur
Publié le 12 sept. 2024 sur Wotif
Comfortable room and beds. Quite new en suite bathroom. Very happy with our night there.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for a great review, we are thrilled to hear you enjoyed the room and beds. We hope to welcome you back soon!
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for a great review. We hope to welcome you back soon!
par un voyageur
Publié le 6 sept. 2024 sur Wotif
I would definitely not recommend staying here if you actually plan to sleep the night!
The noise level from the pub below was horrific. This went until 2.30am.
The only mention of noise on the Wotif website is
"Noise-free guestrooms cannot be guaranteed. Guests may experience noise disturbance due to nearby construction work."
It was not until I had made payment that I received an email from Harp Hotel advising of nightclub noise.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for taking the time to share your feedback.As noted on all our booking platforms, including in the "About this property" and "Things to do" sections on Wotif, in our confirmation and pre-arrival emails, we are a lively karaoke bar and pub. We strive to be as transparent as possible about this experience before booking to ensure guests are aware.We also want to note that upon receiving the pre-arrival email with additional information about the noise, you were still within the cancellation window to modify or cancel your booking if needed. We regret to hear that the noise level from the pub impacted your stay and appreciate your understanding.
par un voyageur de Warners Bay
Publié le 2 sept. 2024 sur Expedia
Difficult to locate the parking - which can only be accessed via an alleyway
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your feedback! We understand that the new one-way street change by the council has made accessing our parking a bit tricky. To help, we always send detailed directions in our pre-arrival messages to guide our guests. We’re sorry for any inconvenience this may have caused and hope it didn’t affect your overall stay. We appreciate your understanding and hope to welcome you back soon
par un voyageur
Publié le 29 août 2024 sur Wotif
the noise was terrible you should not have accommodation above the pub for the amount of money we paid. We also got charged to early access to the room.
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Management, Gestion de l’hôtel
Thank you for your feedback. We make sure to inform all guests about the potential noise from our location above the pub in our online listings. This is also reflected in our competitive pricing, as we are one of the most affordable options in the CBD.Regarding the early check-in fee, this is a standard charge for guests who choose to access their room before the official check-in time, as it requires extra preparation to have the room ready earlier than usual.We hope this clarifies our policies, and we appreciate your understanding.
