Note fondée sur 3 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
3,7 sur 5
3,7 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
1 sur 5
par un voyageur

Avoid!

Publié le 24 mars 2024 sur HomeAway
Positives: Wickham Market is nice town with excellent facilities especially for eating. The owner met us on time & gave information on the house & surrounding area. The welcome basket was very good with fresh fruit, milk, bread, meats etc.The cottage itself is very quaint with lots of period features. Negatives: As soon as we entered we noticed a very musty smell & furnishings like the carpets, rugs & sofas were very tatty & dirty. In general the level of cleanliness & upkeep was very poor & tired. There were areas of very poor repair that could be dangerous such as the damaged kitchen ceiling & a light that is hanging loose, and broken pane of glass in the kitchen door. The cleanliness for us was a big issue. The furniture felt grubby and sticky, the cupboards and drawers especially in the kitchen were filthy inside. The windows were all very dirty.The TV is set near the floor in a low cupboard which we found quite odd so didn’t use it. Upstairs was a bit better, with clean bedding & towels provided but still very grubby and unkempt. For the substantial price that we paid for 2 nights we expected a much higher level of quality & cleanliness and so were very disappointed especially as the stay was for a special celebration and surprise for family who stayed with us. The cottage could be beautiful but has been left to deteriorate badly. The photographs on the VRBO website are very misleading and show it looking immaculate & luxurious which is why we chose it. Avoid!
Commentaires de Gestion de l’hôtel
4 avr. 2024 par VrboOwner, Gestion de l’hôtel
Gillian highlighted some issues to us privately and we immediately acted on what she said and refunded her more than we actually received after Commissions, we are sorry that there were some shortcomings but the most recent guests wrote us "It's lovely - just like the pictures on the website”
5 sur 5
par un voyageur

Great location

Publié le 29 août 2022 sur HomeAway
Charming, well equipped cottage, great location thoroughly enjoyed our stay.
Commentaires de Gestion de l’hôtel
22 sept. 2023 par VrboOwner, Gestion de l’hôtel
Dear Denise Thank you for taking the time to write your lovely review of Wren Cottage. Best Wishes Mark grove-cottages.co.uk
5 sur 5
par un voyageur

Weekend break

Publié le 22 août 2022 sur HomeAway
Great location. Very helpful owners. Great welcome pack.
Commentaires de Gestion de l’hôtel
22 sept. 2023 par VrboOwner, Gestion de l’hôtel
Dear Deborah Thank you for your kind review. Best Wishes Mark & The Grove Cottages Team