Note fondée sur 908 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 sept. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2019 par Manager, Gestion de l’hôtel
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
par un voyageur de Vista
Publié le 27 août 2024 sur Expedia
The carpet on the stairs is filthy, the muddy floor in the elevator was not cleaned in the 3 days we were there, the jets in the jetted tub in our room were brown with crud. The furniture in our room was beat up looking,and a drawer in the dresser kept opening on its own.I'm a long time BW member, and this hotel did not measure up to the usual BW standard.
Commentaires de Gestion de l’hôtel
27 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Karen,Thank you for your feedback. We’re truly sorry to hear about the issues you encountered with cleanliness and room maintenance. Your experience is not reflective of our usual standards, and we’ll address these concerns with our team immediately. We appreciate your input and hope to provide a better experience in the future.Sincerely, Hotel Manager.
par un voyageur
Publié le 26 août 2024 sur Hotels
Pool closed with no notification
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest, Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon.Sincerely, Hotel Manager.
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Rochelle,We are sad to see such a low score. I apologize that we let you down. You don’t mention any specific failings you experienced, so I can’t comment further. I can tell you that we’re involved in a continuous improvement process and are working to make the hotel better than ever before. Perhaps the experience will be better for you if you give us another try in the future. Sincerely, Hotel Manager.
par un voyageur
Publié le 23 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Juan, Thanks for the stay and great feedback by giving us a 5-Star rating. It is really encouraging. We feel proud when we get such ratings and motivate us to serve better. Look forward to welcoming you again. Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Ron,Thanks for staying with us and giving 8- star rating. We appreciate your ratings and would like to invite you to write more about how we can improve our services, which could earn us a 10-star review. It will make a big difference for us. It will be highly appreciated. Hope you will visit us again soon.Sincerely,Hotel Manager
par un voyageur
Motel getting long in the tooth
Publié le 19 août 2024 sur HotelsOverall the stay was acceptable. A few items should be addressed to warrant the cost of the stay. The bathroom towels have seen better days and should have been retired years ago. they are almost thread bare and the bath towels are little more than hand towels. The electrical outlets in the bathroom did not work requiring the hair dryer to be used at the coffee bar, and the edge of the bathroom door next to the handle was sticky. One reading lamp next to the bed did not work and the bed and pillows were hard as a rock.
When we return to Woodburn next year we will stay at the La Quinta and not the Best Western as it is overdue for a refresh.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Thomas,Thank you for staying with us. We're sorry you weren't completely satisfied with your stay. We are taking the necessary steps to remedy all of the problems that occurred during your visit. Please come back and see us again soon.Sincerely, Hotel Manager.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jamsheed, Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager.
par un voyageur
Publié le 18 août 2024 sur Expedia
Subpar hotel for the price, don’t waste your time on the free breakfast
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Seth,Thank you for taking the time to provide such a thorough and insightful feedback of your stay at our hotel. Your positive feedback makes us happy, and we'll do everything we can to make up for any shortcomings. In the near future, it would be our pleasure to properly welcome you back.Sincerely,Hotel Manager.
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear Jeydi, Thank you for the 5-Star rating. We strive for 100 % guest satisfaction, and I’m very glad you were so satisfied. We believe to provide a great combination of comfort, convenience, amenities, and value to our guests and clearly, you agree. I hope that if your travels bring you to this area again you will stay with us. Serving guests like you make being in this business a true pleasure. Sincerely, Hotel Manager.
