Note fondée sur 200 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,4 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Being a Knight or a Fairy...stop over in a Manor!!
Publié le 27 oct. 2015 sur HotelsAmazing place and nice park and surroundings. Really relaxing and peacefull to enjoy with the little-ones.
par un voyageur
Publié le 29 août 2024 sur Expedia
Beautiful countryside location, decor, food, amenities top notch, staff offered an excellent service, spa was tranquil. Would definitely
recommend if you fancy luxurious self care and surroundings
Commentaires de Gestion de l’hôtel
30 août 2024 par Star , Gestion de l’hôtel
Good morning Valerie,Thank you so much for this lovely review regarding your recent stay with us! We are so glad you have enjoyed your time here. We hope to see you again in the future!
par un voyageur
Publié le 28 août 2024 sur Expedia
We had a gorgeous stay at The Elms. We stayed in the coach house, as it was the last room available, and were delighted to find the coach house had two outdoor stand alone bathtubs! The food was amazing, the building & decor was stunning, the staff were great.
If I could offer a couple of small comments for constructive feedback – in the spa, both of the steam rooms smelt very musty, like damp. We didn't sit in them because it was very off-putting. The sauna however was stunning! More saunas should have windows! We had a lovely relaxing time watching the birds. However, there was a big mark on the window on the first day where it looked like someone's back had been pressed against it. No big deal, but it was disappointing to see it still there on the second day – made it feel like the space clearly hadn't been cleaned.
The spa was so stunningly gorgeous, and the indoor outdoor jacuzzi was great. Unfortunately every day all of the seats and loungers around the pool were covered in towels and robes, even though there were hardly any people in the spa area. A shame that we could never sit and relax.
My partner had the Gaia Bespoke Massage, which she said was amazing – but, oddly, nothing about it seemed to be bespoke. No asking what she would like or where to focus or what kind of techniques. A nice massage but not what we were expecting.
These are tiny comments, and really only noticeable because of just how great the hotel and spa are. Definitely recommend.
Commentaires de Gestion de l’hôtel
29 août 2024 par Holly, Gestion de l’hôtel
Hello Abigail, Thank you for your lovely feedback from your stay. We really appreciate all your comments made and this has been passed onto the relevant departments. We hope we can welcome you again in the near future. Best wishes.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Paige, Gestion de l’hôtel
Thank you Nicole for your feedback, we are glad you enjoyed your stay with us. We hope to welcome you again.
par un voyageur
Boutique hotel without a working shower/taps
Publié le 19 août 2024 sur HotelsA very nice setting with very good decoration. Rooms are nice but our room had no water for most of the stay. In a room that sleeps 6 you expect to be able to have more than 2 showers. No maintenance on site to resolve so we had to walk shampoo in hair to the spa to shower there. Not ideal for this standard of hotel. Sounds like they are aware of this issue but continue to sell the suite regardless. Be careful.
Commentaires de Gestion de l’hôtel
24 août 2024 par Bruce Melling, Gestion de l’hôtel
Dear Simon, Again, please accept my apologies that this happened.The issue has now been resolved and will not be an issue again.After our conversation earlier in the week, i do hope you are happy with how this has been dealt with.Kind Regards
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Holly, Gestion de l’hôtel
Thank you for your feedback on your stay, we are glad you enjoyed it! We hope to welcome you again.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Beautiful hotel and spa. Definitely will be coming back!
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Holly, Gestion de l’hôtel
Thank you for your positive feedback and we look forward to welcoming you back!
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Beautiful, peaceful, well designed and curated hotel. Very accommodating staff. Great spa, great food. Our only bit of feedback would be that it would be great to have loungers inside the spa, rather than chairs and sofas - but a small issue. Fantastic treatment rooms and service - we had the best massages. We would definitely recommend the Elms to friends, and we have already
Commentaires de Gestion de l’hôtel
23 juill. 2024 par Holly, Gestion de l’hôtel
Thank you for your lovely feedback, we are so glad you enjoyed your stay with us, i will make sure to pass this onto all departments. Your feedback has been taken on board regarding the seating arrangements in the spa. We hope to welcome you again in the near future.
par un voyageur
Publié le 6 juill. 2024 sur Expedia
Great hotel
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Holly, Gestion de l’hôtel
We are so glad you enjoyed your stay and hope to welcome you again in the near future.
par un voyageur
Publié le 5 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Holly, Gestion de l’hôtel
We greatly appreciate your feedback on your stay with us. We hope we can welcome you again.
