Note fondée sur 252 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,7 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 sept. 2024 sur Hotels
I had a fantastic stay at this hotel. The staff was very welcoming and helpful.
The room was as very large with great amenities.
I highly recommend having dinner at the restaurant as the food is excellent and the staff is highly dedicated.
The only thing that could be improved though is the pricing for spa as it’s a bit expensive in my opinion.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Karolina, Gestion de l’hôtel
Dear Guest,Thank you for your wonderful review! We are thrilled to hear that you had a fantastic stay and that our staff made you feel welcomed. It’s great to know that you enjoyed the spacious room and the amenities we provide.We’re also delighted that you had a positive dining experience in our restaurant, and I’ll to pass along your compliments to our dedicated team.We appreciate your feedback regarding the spa pricing. We continuously evaluate our services to ensure they reflect the quality of the experience, but we will certainly take your comment into consideration as we strive to improve.We hope to have the pleasure of welcoming you back for another enjoyable stay in the future!Warm regards,Karolina KanikGuest Relations Specialist
par un voyageur
Publié le 27 sept. 2024 sur Hotels
After we had to change the proposed room wich was very noisy due to a tramway driving in front of the hotel, we were placed in a room with windows offering light but no view and which could not be opened. At least the room was quiet.
The furniture and equipment are of high quality and tasteful. We just missed a little piece of furniture or at least a board to depose our toilet accessories.
The breakfast was very good, with one exception: the water for tea is kept in a heated tank and therefore has a very bad taste.
The personal is very friendly and helpful. we globally enjoyed our stay in Breslau.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Karolina, Gestion de l’hôtel
Dear Pierre,Thank you for taking the time to share your feedback following your recent stay with us in Wrocław. We truly appreciate your comments and we are pleased to hear that you had a quiet and overall enjoyable experience.We apologize for the inconvenience you encountered with the initial room and are glad we were able to accommodate you with a quieter alternative. Your suggestion regarding the furniture in the bathroom has been noted, and we will certainly look into providing more practical options for guests to place their toiletries.It’s wonderful to hear that you enjoyed our breakfast, and we appreciate your honest feedback regarding the tea water. We will review our process to ensure that this is improved for future guests, as we want all aspects of the breakfast experience to meet high standards.Lastly, I will share your kind words with our staff, who take great pride in offering friendly and helpful service. We hope to welcome you back again soon and provide an even better experience next time.Warm regards,Karolina KanikGuest Relations Specialist
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par Karolina, Gestion de l’hôtel
Dear Bernard,Thank you for taking the time to share your feedback about your recent stay with us.We hope to have the pleasure of welcoming you back in the future!Best regards,Karolina KanikGuest Relations Specialist
par un voyageur
Séjour très agréable
Publié le 27 juill. 2024 sur HotelsChambre spacieuse et très propre. Lit très confortable. Le petit déjeuner est excellent. Le restaurant de l’hôtel est très bon et sert des plats très intéressants.
Commentaires de Gestion de l’hôtel
14 août 2024 par Karolina, Gestion de l’hôtel
Dear Jerome,Thank you for your kind review! We’re thrilled to hear that you enjoyed your spacious and clean room, as well as the comfort of our beds. It’s wonderful to know that you found our breakfast excellent and had a delightful dining experience at our restaurant. We're glad you appreciated the variety and creativity of the dishes we offer.We look forward to welcoming you back on your next visit!Warm regards,Karolina KanikGuest Relations Specialist
par un voyageur
Magnifique !
Publié le 16 avr. 2024 sur HotelsUn hôtel sublime, décoration raffinée et prestations de grande qualité. Excellent rapport qualité prix !
Commentaires de Gestion de l’hôtel
20 août 2024 par Karolina, Gestion de l’hôtel
Dear Audrey,Thank you for your wonderful review! We are delighted to hear that you found our hotel to be sublime and appreciated the refined decoration and high-quality services.It is fantastic to know that you felt our offerings provided excellent value for money. We strive to ensure that every aspect of our guests' experiences meets the highest standards, so your feedback is incredibly gratifying.We look forward to the opportunity to welcome you back and provide another exceptional stay.Warm regards,Karolina KanikGuest Relations Specialist
par un voyageur
Publié le 6 févr. 2024 sur Expedia
Le meilleur hôtel sans aucun défaut
Commentaires de Gestion de l’hôtel
27 mai 2024 par Ola, Gestion de l’hôtel
Dear Lesya,Thank you for adding your positive feedback and we welcome you again in the future.Best regards,Aleksandra ChodakowskaGuest Relations Manager
par un voyageur
Publié le 2 févr. 2024 sur Expedia
It’s the best hotel and service in our life. Nothing negative to say.
Commentaires de Gestion de l’hôtel
22 mai 2024 par Ola, Gestion de l’hôtel
Dear Lesya,Thank you for your generous feedback! We're thrilled to hear that your stay at Altus Wroclaw was your best hotel experience yet. Your words truly motivate us to keep delivering exceptional service.We'd love to welcome you back anytime you're in Wroclaw. Feel free to reach out if you need anything.Best Regards,Aleksandra ChodakowskaGuest Relations Manager
par un voyageur
Publié le 25 déc. 2023 sur Hotels
Le problème essentiel de l'hôtel ce qu'il est à côté d'une ligne de tram. Chaque fois que un tram passe il y a bruit important. ce qui est difficile de pouvoir dormir.
C'était le cas pour la chambre que nous avons eu au 5ème étage.
Commentaires de Gestion de l’hôtel
17 janv. 2024 par ola, Gestion de l’hôtel
Dear Guest,Thank you for your positive feedback on our hotel in WroclawWe look forward to the opportunity to welcome you back for another enjoyable stay.Best regards,Aleksandra Chodakowska Guest Relations Manager
par un voyageur
Splendide
Publié le 28 août 2023 sur HotelsCet établissement, – et c'est indéniablement l'un de ses points forts –, est idéalement situé à 2 pas du Rynek et cependant dans une ruelle au calme. Les parties communes sont belles et très bien entretenues. La décoration des chambres est soignée mais l'équipement est assez sommaire pour cette catégorie d'hôtel.
Le point tout à fait insuffisant est la partie petits-déjeuners. La salle est splendide, mais le buffet, si l'on peut appliquer ce terme, offre un choix à peine digne d'un 2 étoiles et de bien piètre qualité (de loin le pire depuis des années en ce qui me concerne). On peut commander différents types de préparation d'œufs, mais il faudra souvent s'armer de patience. Idem pour les cafés. La gestion est désorganisée, confuse et finalement peu agréable. Quant à la réception, elle n'est pas très chaleureuse, pour le moins indifférente. Les prestations et équipements ne sont pas ceux d'un 4 étoiles, ce qui tranche avec l'hôtellerie polonaise qui est globalement de très bonne qualité.
Commentaires de Gestion de l’hôtel
12 sept. 2023 par Ola, Gestion de l’hôtel
Dear Jean-Paul,Thank you for sharing your positive review of the hotel. We look forward to hosting you again in the future.With best regards,Aleksandra ChodakowskaGuest Relations Manager
par un voyageur
Publié le 3 août 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 août 2023 par Guest Relations Manger, Gestion de l’hôtel
Dear Catherine,thank you for choosing Altus Palace hotel in Wrocław.Looking forward to welcoming you back in the future.Warm regards,Teresa PelcGuest Relations Manager
