Note fondée sur 114 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 sept. 2024 sur Hotels
The hardware of the hotel seems excellent. You can see the budget allocated to those facilities. But their team looks not well trained and lead the “software” of hotel didn’t catch up.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Marcom, Gestion de l’hôtel
Dear Guest, Thank you for choosing The Westin Wuhan Wuchang. We appreciate your recognition and we will work hard to make sure we maintain the same level of service in the hotel. Also At Westin it is our aim to make sure our guests leave feeling better than when they arrived. We will keep developing our services and products, and we look forward to welcoming you back in the near future.
par un voyageur
Publié le 12 août 2024 sur Expedia
We stayed there for two nights and had terrible experience in the middle of the night. At around 1am, the ceiling lights were turned on by itself! We were terrified because the lights were right above your head and were extremely bright! We turned it off manually immediately, however it went back on within 5 minutes. And then we turned it off again, and it randomly turned on again! This kept going on and on for half an hour. We tried everything before calling the front desk for help, but unfortunately was told that there's nothing they could do. We paid for a five stars hotel but couldn't get a minimal sleep at night. The next day, nobody reached out, nobody came to fix the lights, it was like nothing happened. They eventually changed a room for us upon our strong request, but the overall experience was terrible. We definitely won't go back or recommend anyone to stay in this hotel in the future.
Commentaires de Gestion de l’hôtel
14 août 2024 par Marcom, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay at the Westin Wuhan Wuchang and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to make you stay well in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Wuhan.
par un voyageur de Leander
Publié le 11 août 2024 sur Expedia
We were denied access to the lounge area! The toilet smelled of sewage.
Commentaires de Gestion de l’hôtel
14 août 2024 par Marcom, Gestion de l’hôtel
Dear Guest,Thank you for choosing to stay at the Westin Wuhan Wuchang and providing your honest feedback on the Guest Satisfaction Survey. Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure the necessary guidelines are in place to make you stay well in the future. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Wuhan.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
par un voyageur
Publié le 23 juin 2024 sur Expedia
Next to the best restaurant in Wuhan. Amazing facilities. Even walkable to the classics Wuhan Yangtze River bridge, what a fun and beautiful experience!
par un voyageur
Publié le 18 juin 2024 sur Expedia
Alles in allem ein guter Aufenthalt, die zuvor auch. Würde ich immer wieder buchen.
par un voyageur
Publié le 18 juin 2024 sur Expedia
par un voyageur de Edmond
Publié le 2 mai 2024 sur Expedia
par un voyageur
Publié le 23 avr. 2024 sur Hotels
par un voyageur
Publié le 13 avr. 2024 sur Expedia
The staff are just doing their jobs and without enthusiasm. Breakfast was just ok and service was not up to five star level. Location is fine, I would say this is not up to Westin I stayed elsewhere but I would still recommend.
