Note fondée sur 3 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great location, had everything we needed
Publié le 21 nov. 2023 sur HomeAwayWe enjoyed the location and the modern house.
However the shower down below didn’t drain properly, the septic tanks gave off a smell that lingered all weekend, the spa wasn’t that clean and no chlorine available to use. Didn’t wreck our weekend, but they need to be addressed.
Commentaires de Gestion de l’hôtel
6 déc. 2023 par VrboOwner, Gestion de l’hôtel
Hello Sandra,
Thank you for your feedback on your recent arrival at Drift - 27 Wallace Steet. We are glad to know you enjoyed the location. However, we apologise for any disappointment and inconvenience. We encourage our guests to contact us immediately for any issues at the property, especially if it is not cleaned to your satisfaction upon arrival. Rest assured that we're on top of this with our housekeeping team working on improving the home for future stays. We hope we can welcome you back again at another time.
par un voyageur
A beautiful time
Publié le 13 nov. 2022 sur HomeAwayPerfectly located and well equipped. A beautiful stay. Thank you
Commentaires de Gestion de l’hôtel
8 déc. 2022 par VrboOwner, Gestion de l’hôtel
Thank you for giving us a 5-star rating, Tom!
par un voyageur
Long weekend stay
Publié le 6 nov. 2021 sur HomeAwayExtreme lack of communication for our check in process resulting in unable to enter the property on the first night due to key being left inside and house locked.
Not a great start with a 5 and 6 year old after travelling 3 hours. Dissapointed in the tones by staff when requested a refund for the night we couldnt access the property and had to request this multiple times before received. Once we were able to check in the 2nd day, the property was equipped with the essentials to do what we needed as a family and had a beautiful view. Quiet area as well which was nice.
Commentaires de Gestion de l’hôtel
7 nov. 2021 par VrboOwner, Gestion de l’hôtel
We too were disappointed at your lack of understanding Sarah given the circumstances having no power or phones across half of the state across a long weekend. In fact we did everything possible to get you into the property. We also happily refunded you first nights stay. Shame about the circumstances and indeed the review.
