Note fondée sur 793 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Matthieuu,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 24 mai 2024 sur Expedia
Besoin d un rafraîchissement
Commentaires de Gestion de l’hôtel
26 mai 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Sylvian,Thank you for choosing Comfort Inn & Suites Wyomissing/Reading. We appreciate your feedback and apologize for any inconvenience caused by any outdated aspects of our facilities. Our team is committed to continuously improving our hotel to ensure a comfortable and enjoyable stay for all guests. Please rest assured that we take your comments seriously and will strive to address any areas in need of refreshment to enhance the overall experience for our valued guests. Thank you for bringing this to our attention.
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Miguelh,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 14 août 2024 sur Expedia
Initial room smelled a little like smoke and lady at front desk was apologetic and offered a room change with no hassle
Commentaires de Gestion de l’hôtel
14 août 2024 par Eva, Gestion de l’hôtel
Dear Kody, Thank you very much for your wonderful rating. When we see visitors enjoying our services, it gives us tremendous satisfaction. Keep allowing us to host you and we will make every effort to keep this smile forever. Regards, Eva
par un voyageur
Publié le 12 août 2024 sur Expedia
The hygiene was poor, the sheets were stained and there was a lot of dust in the room.
Commentaires de Gestion de l’hôtel
13 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Leydi,Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced regarding the cleanliness of your room. Our team is dedicated to maintaining high standards of hygiene, and it appears we fell short in this instance. We appreciate your comments as they help us identify areas for improvement and ensure a better experience for future guests.
par un voyageur
Horrible Experience
Publié le 12 août 2024 sur HotelsThis place was horrible. I get there, and the guy was nice enough. Check-in time was maybe 5 minutes. I get to the room and before I go in I notice a box fan in the hallway. No big deal, just odd. I get into the room and notice how dirty it is. Dirt on the walls, on the door (picture included). As day turns into night, I see the effects of the parking lights outside of my window (picture included) and how it was bright as day in the room. I got literally no sleep because of that light and the aforementioned box fan running all night. I wake up the next morning to take a shower, and see how there is black tape covering the shower wall (picture included), hoping theres no electrical behind it as I could have gotten a quick zap. I shower, get dressed, and head down to breakfast. There was only yogurt and dry cereal available (no milk). The waffle maker was broken, and although there were stations for other food, there was no food in them.
Overall this stay was horrible. I have never had such an unpleasant experience. I will not be staying in the hotel ever again, probably not in a Comfort Inn again, and maybe not even in a Choice Hotel again.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Robert,Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We strive to maintain high cleanliness standards and provide a comfortable environment for all our guests, and it’s clear we fell short in your case. The issues you mentioned regarding the room's cleanliness, lighting, and breakfast amenities are concerning, and we will address these with our team to prevent future occurrences. We appreciate your comments and will use them to improve our services and ensure a better experience for our guests.
par un voyageur
Publié le 11 août 2024 sur Expedia
It was nice...satisfactory if you want a stay with no problems. They seemed to be renovating everything, as there were a few broken things, but if you stay out of their way, you should have a pleasant stay.
Commentaires de Gestion de l’hôtel
12 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi David,Thank you for your feedback and for choosing Comfort Inn & Suites Wyomissing/Reading. We’re pleased to hear that you found your stay satisfactory and that you had a pleasant experience overall. We are currently undergoing renovations to enhance our facilities and improve guest comfort, and we appreciate your understanding and patience during this period. Your feedback is invaluable as we work towards providing an even better experience in the future.
par un voyageur
Publié le 10 août 2024 sur Expedia
This is the second time it will happen, but the first time the bed bug was not ready... when we got to the room, we found a bed bug, it bit my wife's back... and they didn't want to change the room for us until after we show them the picture of the little animal and they agree to change it
Commentaires de Gestion de l’hôtel
10 août 2024 par Manager, Gestion de l’hôtel
Hello jn romeo,I'm sorry to hear about your experience with us. We take all guest concerns seriously and have protocols in place to address such issues promptly. We encourage guests to communicate any concerns directly to our team for immediate assistance in resolving any challenges during their stay.
par un voyageur
Publié le 7 août 2024 sur Expedia
Good option for our night stay after a concert!
Commentaires de Gestion de l’hôtel
8 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kaylee,Thank you for choosing our Comfort Inn & Suites in Wyomissing/Reading for your post-concert stay! We’re delighted to hear that our property was a good option for your needs. Our team works hard to ensure a comfortable and convenient experience for all our guests, and we’re glad to know you found our accommodations suitable. We hope you enjoyed the concert and look forward to welcoming you back on your next visit.
par un voyageur
Publié le 6 août 2024 sur Hotels
Staff was very friendly
Commentaires de Gestion de l’hôtel
7 août 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Derek,Thank you for choosing Comfort Inn & Suites Wyomissing/Reading and for sharing your feedback. We're delighted to hear that you found our staff to be very friendly; we take great pride in providing exceptional service and creating a welcoming atmosphere for all our guests. We appreciate your kind words and are glad that our team made a positive impression during your stay. Your satisfaction is our priority, and we look forward to the opportunity to serve you again in the future.
