Note fondée sur 845 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,0 Service et personnel
4,1 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 juill. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Matthieuu,Thank you for being our guest at Comfort Inn & Suites Wyomissing/Reading and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
par un voyageur
Publié le 24 mai 2024 sur Expedia
Besoin d un rafraîchissement
Commentaires de Gestion de l’hôtel
26 mai 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Sylvian,Thank you for choosing Comfort Inn & Suites Wyomissing/Reading. We appreciate your feedback and apologize for any inconvenience caused by any outdated aspects of our facilities. Our team is committed to continuously improving our hotel to ensure a comfortable and enjoyable stay for all guests. Please rest assured that we take your comments seriously and will strive to address any areas in need of refreshment to enhance the overall experience for our valued guests. Thank you for bringing this to our attention.
par un voyageur
Overnight
Publié le 20 oct. 2024 sur HotelsCommentaires de Gestion de l’hôtel
20 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Joseph,Thank you for taking the time to share your experience with us at Comfort Inn & Suites Wyomissing/Reading. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.
par un voyageur
Publié le 19 oct. 2024 sur Expedia
Bathroom was dirty. Shower grout was black in spots. Floor looked like it was not cleaned. Mini Shampoo, conditioner, lotion bottles were dirty and clearly re-used/refilled rather than replaced.
One bed had only top sheets and no blanket.
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Christy,Thank you for taking the time to share your feedback with us. We strive to maintain high cleanliness standards and take any concerns about our guest rooms seriously. Our housekeeping team is regularly trained to ensure that all areas, including bathrooms and linens, are thoroughly cleaned and maintained to provide a comfortable stay for our guests. We appreciate your comments, as they help us identify areas for improvement and reinforce our commitment to delivering a positive experience for everyone.
par un voyageur
Great stay!
Publié le 18 oct. 2024 sur HotelsWe attended a concert in Reading and so we were in the room for just a short period. However, it served the purpose well. A great value !
Commentaires de Gestion de l’hôtel
20 oct. 2024 par Manager, Gestion de l’hôtel
Hello Jeffrey,We're delighted to hear that our hotel helped make your concert trip to Reading enjoyable. Providing great value to our guests is always our aim. Your feedback is appreciated, and we hope to welcome you back for another comfortable stay in the future.
par un voyageur
Publié le 18 oct. 2024 sur Expedia
Comfortable bed quiet nice and friendly staff! We enjoyed our stay!
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello Ally,We are delighted to hear that you found our bed comfortable and enjoyed the quiet environment and friendly staff during your stay. Your positive feedback is much appreciated, and we hope to welcome you back in the future for another pleasant experience.
par un voyageur
Publié le 17 oct. 2024 sur Expedia
Nice staff
Commentaires de Gestion de l’hôtel
19 oct. 2024 par Manager, Gestion de l’hôtel
Hello David,We are delighted to hear that you found our staff to be friendly and welcoming. Your kind words will be shared with our team to inspire them to continue providing excellent service to our guests. Thank you for taking the time to share your feedback with us.
par un voyageur
Publié le 16 oct. 2024 sur Expedia
Absolutely loved how clean it smelled and how clean and organized the rooms are. Only complain would be they didn’t have enough towels in case you needed one but aside from that everything was perfect.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Arianny,Thank you so much for choosing Comfort Inn & Suites Wyomissing/Reading. We appreciate your kind words about the cleanliness and organization of our rooms; we take great pride in maintaining a welcoming and tidy environment for our guests. We're glad to hear that you enjoyed your stay overall! We appreciate your feedback regarding the towels, as we continually strive to meet our guests’ needs and preferences. We hope to welcome you back soon for another enjoyable experience!
par un voyageur
Publié le 14 oct. 2024 sur Expedia
It was an average overnight stay. There was a hot breakfast :)
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Cynthia,Thank you for sharing your feedback regarding your recent stay with us. We're pleased to hear that you enjoyed our hot breakfast, which is a highlight for many of our guests. Our team works diligently to provide a comfortable environment, and we strive to ensure that every aspect of your stay meets your expectations. While we aim for excellence, we appreciate your perspective and will continue to enhance our services to provide even better experiences for our guests in the future.
par un voyageur
Publié le 13 oct. 2024 sur Expedia
When we arrived, we were told, the previous people in our room were smoking pot and the room smelled. They had been trying to clean out the smell before we arrived. After accepting the room, because they were sold out & we had a wedding to attend with no time to look elsewhere, we realized the bathroom sink was stopped/did not drain. We went out to eat and returned to the maintenance man working on the sink...and finally success!! Later that night, I realized the electric plug, at the sink in the bathroom, didn't work. The next morning the same maintenance man returned. Sadly, he couldn't fix the problem. So I had to use an electric wall receptacle set with 4 plugs available, near a mirror, so I could do my hair & make up. Sadly, the plugs from the light and hairdryer would not stay in the wall receptacle!! I moved a table over to the receptacle, which held the wires in place.
The breakfast food was great, the staff was great, the maintenance man did all he could.
The building needs an inspector to check all the systems out.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Bob and Joanne,Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay, and we appreciate your understanding regarding the previous guests' smoking. While we strive to provide a comfortable environment, occasional issues can arise, as was the case with the sink and electrical outlets in your room. We are pleased to hear that our breakfast and staff made a positive impression, and we are continually working to improve our facilities. Your feedback is invaluable, and we will certainly take your comments into account as we seek to enhance our guests' experiences in the future.
