Ratings based on 891 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
3.8 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 7, 2024
Comment from Hotel Management
Sep. 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Melvin! Thank you for awarding us a 4/5 rating! We are committed to offering exceptional service and ensuring a pleasant stay for all our guests. Should you have any suggestions on how we might enhance our service, please feel free to share them with us. We look forward to welcoming you back in the near future.
by A traveller
Posted Aug. 26, 2024 on Expedia
The staff was excellent and I really enjoyed the extra amenities
Comment from Hotel Management
Sep. 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Judy! Thank you for your positive review! We're thrilled to hear that our staff provided excellent service and that you enjoyed the extra amenities during your stay. Your satisfaction is important to us, and we hope to see you again soon for another enjoyable experience!
by A traveller
Posted Aug. 25, 2024 on Expedia
Very comfortable beds. Nice tv. Quiet and relaxing. I got a good night's sleep, and a hot breakfast sandwich & coffee before I checked out and hit the road again.
Comment from Hotel Management
Sep. 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Daniel! Thank you for your wonderful feedback! We're delighted to hear that you found our beds comfortable and enjoyed the amenities in your room, including the TV. It's great to know that you had a relaxing stay and started your day with a satisfying hot breakfast sandwich and coffee. We appreciate your kind words and look forward to welcoming you back on your next trip! Safe travels!
by A traveller
Posted Aug. 25, 2024 on Expedia
We stayed 3 nights. No room service.,no clean towels, they did nothing, not even removing diry towels or emptying waste baskets.
Very Loose toilet seat, we had to tighten it. ,shower head old, center fell off when water came on.
The bed was comfortable. Room pretty clean, but it has been a long time since the chair was moved and cleaned on the sides and behind .
Front desk staff was friendly. They should post on site no room service for 3 or 4 days. But for the price I didnt expect much. But using the same towel for 3 days, and I had to make the bed everyday... that needs to change. They need large waste baskets if they wont empty them.for 3 or more days .
Comment from Hotel Management
Sep. 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Donna! Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay, particularly regarding the lack of room service and towel replenishment. We understand that having clean towels and properly maintained facilities are essential for a comfortable experience. Your feedback about the loose toilet seat and shower head will be addressed with our maintenance team to ensure these issues are resolved promptly.We appreciate your kind words about our friendly front desk staff, and we will certainly take your suggestions into consideration regarding clearer communication about our service policies and the need for larger waste baskets. Thank you again for your feedback, and we hope to have the opportunity to improve your experience in the future.
by A traveller
Posted Aug. 25, 2024 on Expedia
We liked our clean room & comfortable beds. Furniture looks very good. Great location. Onsite restaurant & bar was great experience.
Comment from Hotel Management
Sep. 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi dennis! Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed your clean room, comfortable beds, and the quality of the furniture. It's also great to know that you had a positive experience at our onsite restaurant and bar. We appreciate your recognition of our location, and we look forward to welcoming you back for another enjoyable stay in the future!
by A traveller
STAY FAR AWAY!
Posted Aug. 25, 2024 on HotelsThis hotel is an absolutely not, never again. I'll start with they were not prepared for check in and it took FOREVER for the desk staff to get through checking in one guest. Then our AC unit was spewing water all over the floor, someone came to "fix it" but we ended up needing to place towels on the floor to soak up the water continuously. Then the room above us was smoking weed which could be smelt in our room, front desk was annoyed when we called about it. Then when we went to go for a walk to get away from the headache inducing smell our 7 year old was hit with a bag of trash thrown from the upstairs balcony that smelled like poopy diapers and rotten food when it exploded after being hit by a second bag thrown shortly after. The tub had mold so we couldn't bathe our kids. And they have actual residents there that don't exactly make you feel like you or your vehicle are safe in the dark. The doors didn't shut securely, our neighbor managed to push the door open after we had pushed it shut and heard the click. It was basically hell in a hotel. We said thank god it's only one night and left as soon as we could the next morning. Never again, in fact don't even let them get a first time from you.
Comment from Hotel Management
Sep. 30, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Devon! We appreciate you taking the time to share your concerns, and we sincerely apologize for the disappointing experience you had during your stay. Your feedback regarding the check-in process, maintenance issues, and overall cleanliness is invaluable and will be addressed with our team to ensure improvements are made. We understand that your family's safety and comfort are paramount, and it’s unfortunate that your stay did not meet those expectations. Thank you for bringing these matters to our attention, and we hope you might reconsider staying with us in the future so we can provide you with the quality experience you deserve.
by A traveller
Posted Aug. 23, 2024 on Expedia
I was told it was a full breakfast. There were no towels in the room! Not very clean
Comment from Hotel Management
Sep. 28, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Tammy! Thank you for your feedback regarding your recent stay. We sincerely apologize for the discrepancies you experienced, particularly concerning the breakfast expectations and the lack of towels in your room. Cleanliness and proper amenities are essential to us, and we regret that we fell short in these areas during your visit. Your comments will be shared with our housekeeping team to ensure that these issues are addressed promptly. We appreciate you bringing this to our attention and hope to have the chance to provide you with a much-improved experience in the future.
by A traveller
3rd is a charm
Posted Aug. 22, 2024 on HotelsIt took 3 tries to get a room that was within reasonable expectations. First room, door would not ope. Key worked, door just would not open. Second room, after walking past room that wreaked of pot, the room smelled like stale cigarettes. Third did not smell horrible, but at this point, I just wanted to go to bed!!! That is how it is when traveling through, just want to rest for the night. Very disappointing!! Prior visits were better. Breakfast also changed. No longer in the restaurant but a mere continental breakfast in the lobby. Will choose another location next time.
Comment from Hotel Management
Sep. 28, 2024 by CC - Guest Relations Manager, Hotel Management
Hi! Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience you encountered during your stay, particularly with the room issues and the unpleasant odors. It's disappointing to hear that this visit did not meet your expectations, especially after prior positive experiences. We also appreciate your feedback regarding the breakfast changes, as we continuously strive to enhance our services for our guests. Your comments will be shared with our management team to address these concerns, and we hope to have the opportunity to provide you with a more enjoyable stay in the future.
by A traveller
Posted Aug. 22, 2024 on Expedia
Clean, quiet & safe facility. Everything works good. We enjoyed swimming pool. Onsite restaurant & bar have nice food & excellent customer service. We also enjoyed pool table. Nice breakfast. Great location. Would stay here again.
Comment from Hotel Management
Sep. 28, 2024 by CC - Guest Relations Manager, Hotel Management
Hi Harry! Thank you for your wonderful feedback! We’re thrilled to hear that you found our facility clean, quiet, and safe. It’s great that you enjoyed the swimming pool, onsite restaurant, and bar, along with the food and customer service. We appreciate your positive remarks about the breakfast and pool table as well. We look forward to welcoming you back for another enjoyable stay!
by A traveller
Posted Aug. 22, 2024 on Expedia
We got everything we need for our stay. Welcomming staff, clean room, comfortable beds, nice swimming pool, verygood breakfast & onsite restaurant & bar. Overall great experience.
Comment from Hotel Management
Sep. 28, 2024 by CC - Guest Relations Manager, Hotel Management
Hi James! Thank you for your fantastic review! We’re delighted to hear that our welcoming staff, clean rooms, and comfortable beds contributed to your enjoyable stay. It’s great to know you also appreciated the nice swimming pool and breakfast options, as well as the onsite restaurant and bar. We look forward to welcoming you back for another great experience!
