Note fondée sur 204 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mai 2024 sur Hotels
par un voyageur de Walnut
Publié le 29 avr. 2024 sur Expedia
par un voyageur
Publié le 25 avr. 2024 sur Expedia
Check in time 45min could not find the booking
par un voyageur
清潔度很差。
Publié le 4 avr. 2024 sur Hotels清潔度很差，員工還可以。
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Nick Eeles General Manager, Gestion de l’hôtel
尊贵的客人：感谢您抽空留下宝贵点评，未能为您此次入住提供满意的入住体验，请在此接受我最诚挚的歉意。有关您提到的相关问题，我本人非常重视，已通知部门经理跟进。再次感谢您给予我们的反馈，也再次向您致歉。您的宝贵建议会更好的监督我们细化客户服务，同时，我也衷心希望您在未来的日子里继续支持厦门源昌凯宾斯基大酒店。向您致以我最诚挚的问候！NICK EELES总经理
par un voyageur
Not as good as expect,Smoking floor, sunk bed
Publié le 1 avr. 2024 sur Hotels- I requested a smoking room, but they put us on the Smoking floor, and I am extra sensitive to smoke. I ended up having a nose allergy here while staying.
We didn't that I know that hotel in China people can actually smoke here so I didnt make a complain for my 2 nights stay here. On last night I clarify late at night about the smoking with the staff, they mentioned that they put us in a smoking floor and ask if “you dont smoke at all?” And do offer the room change but we were too tired to pack and move for less than 8 hrs until we check out.
- Bed on the 8th floor is extremely soft that you would sink in the bed. The spring came out from the side of the bed. Too disappointing for such a good brand as Kempenski. This is the worst Kempenski so far I stayed.
Warning, coming to the pool here you need a swimming cap as a regulation from the goverment. They should put this is the website or inform guests to prepare. We didn't have ours an ridiculously need to buy for another 80rmb.
- check in was smooth but the staff should inform us that the floor in smoking floor we specifically request for non smoking in the booking.
- cleaning lady was so nice that she come to our room to spray for the smoking odor so many times.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Nick Eeles General Manager, Gestion de l’hôtel
Dear Valued Guest:It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated.May I take this opportunity to apologise for the inconveniences you encountered during your stay. It is through such constructive feedback that we are able to continuously improve our services. Rest assured we shall address the points you mentioned regarding the non-smoking arrangement and swimming cap appropriately and I sincerely trust you will allow us the opportunity to welcome you back to Kempinski Xiamen during which time you may experience the standard of service commensurate with Kempinski.Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments.With my best personal regardsNick EelesGeneral Manager
par un voyageur
Publié le 26 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 avr. 2024 par Nick Eeles General Manager, Gestion de l’hôtel
Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
par un voyageur
Publié le 24 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Nick Eeles General Manager, Gestion de l’hôtel
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您给予我们的肯定。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！
par un voyageur
Publié le 22 mars 2024 sur Hotels
Great
Commentaires de Gestion de l’hôtel
25 mars 2024 par Bella, Gestion de l’hôtel
Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
par un voyageur
Publié le 20 mars 2024 sur Expedia
Se ve descuidado,ya viejo
Commentaires de Gestion de l’hôtel
25 mars 2024 par Bella, Gestion de l’hôtel
Dear Valued Guest:It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen and truly appreciate your valued comments.I sincerely look forward to welcoming you back once again upon your next visit to Xiamen.Best regards,Nick EelesGeneral Manager
par un voyageur
Publié le 17 mars 2024 sur Expedia
Alex at the front desk was very helpful
Commentaires de Gestion de l’hôtel
20 mars 2024 par Bella, Gestion de l’hôtel
Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager
