Note fondée sur 140 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 21 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
25 déc. 2023 par 西安皇冠假日酒店总经理 Leslie, Gestion de l’hôtel
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par philippe de france
very nice hotel
Publié le 21 août 2016 sur Hotelsalways stay there tallest tower in Xian, a good place the hotel is nice and the rooms very well agenced.
Recommandé
pour Tout le mondepar francois de B
Très bel hotel de luxe
Publié le 8 avr. 2014 sur ExpediaL hotel est très beau et la déco test soignée
Le restaurant chinois est bon et le bar est ouvert jusqu a minuit ce qui est rare en Chine
Bref je recommande
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par 西安皇冠假日酒店总经理 Leslie, Gestion de l’hôtel
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par 西安皇冠假日酒店总经理 Leslie, Gestion de l’hôtel
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Good location, older style hotel but well maintained. Staff are excellent, very helpful to ma because I can’t speak Chinese. Great breakfast, decent smallish gym. Too much plastic to be eco-friendly but very comfortable business stay.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par 西安皇冠假日酒店总经理 Leslie, Gestion de l’hôtel
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Publié le 17 juill. 2024 sur Expedia
I stayed a few nights at this hotel. As a five star hotel, this property meets the expectation of cleaness. The room setting is a bit out of date but it still works well in general.
I particularly liked the bathroom layout -- it is larger than most hotel room bathroom by seperating toilet from shower/bath tub.
The hotel staffs are good in general. However, I had a bad experience with one front desk staff -- Frank Fang. When I need to use the business center for a printing, I asked him where the business center was located. He told me that the business center had been closed. So, I asked him what the open hour of the business center was. He changed his words by saying that the business center was still open but no staff there. So, no guest can use the business center. Then, I asked his help for the printing. He said the front desk could help the printing but it would come with a charge. When I tried to hand him my USB drive for the priting, he told me that no USB drive would be accepted. Anyone who like to use the printing at the front desk has to use the Chinese App, Wechat, to transfer the file to him for the printing. For anyone without the Chinese App, nothing he can do. Then, he refused to give any additional help.
I have a quite positive experience at this hotel. However, Frank Fang's attitude ruined my good impression of this hotel. Quite disappointed.
Commentaires de Gestion de l’hôtel
18 juill. 2024 par 西安皇冠假日酒店总经理 Leslie, Gestion de l’hôtel
Dear guest,thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza XI'AN.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
par un voyageur
Publié le 11 juill. 2024
Commentaires de Gestion de l’hôtel
15 juill. 2024 par 西安皇冠假日酒店总经理 Leslie, Gestion de l’hôtel
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur
Frustou nossas expectativas
Publié le 1 mai 2024 sur HotelsHotel muito bom….mas deixou a desejar não arrumando o quarto na segunda diária….imperdoavel…pois saímos o dia todo para passear ,e foi alegado que não colocamos o papel na porta para arruma-lo
Commentaires de Gestion de l’hôtel
5 mai 2024 par 西安皇冠假日酒店总经理 Leslie, Gestion de l’hôtel
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
par un voyageur de Montclair
Publié le 25 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 avr. 2024 par 西安皇冠假日酒店总经理 Leslie, Gestion de l’hôtel
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
