Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Excellent stay
Publié le 11 juill. 2024 sur HotelsService and cleanliness second to none. Great location - easy to see local sights from there. Would highly recommend the Red Suites for a truly unique experience.
Commentaires de Gestion de l’hôtel
1 août 2024 par Guest Experience Manager, Gestion de l’hôtel
Greetings from Gran Melia Xian, we are very gald to hear your feedback regarding your experience during your stay in our hotel. We truly appreciate you taking the time to recognize our wonderful team. I am thrilled you enjoyed your overall stay with us, from our helpful and friendly staffs to huge, extremely luxurious& well organized rooms and hotel location selection. This kind of feedback encourages our staff to keep working to achive the excellent service. We are looking forward to seeing you next time in Xian.
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par 客户体验经理, Gestion de l’hôtel
尊敬的贵宾，感谢您选择西安盛美利亚酒店并分享您的体验感受！很高兴看到您在这里度过了一段美好时光，非常感谢您对酒店各项服务的认可，我们会继续努力始终保持高质量服务，期待下次您再回来时体验到更多惊喜！祝您拥有愉快的一天！客户体验经理
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Guest Expeirence Manager, Gestion de l’hôtel
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team. we will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024! Guest Experience Manager
par un voyageur
Publié le 2 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 mai 2024 par Guest Expeirence Manager, Gestion de l’hôtel
Dear Guest，Firstly thank you for choosing Gran Melia Xian as your destination. We felt very sorry to see that you are not satisfied with the stay experience. We do hope you could contact with us and share more details so that we could continuously improve our service level. At Melia, guest experience is the most important fact that we are focusing at, we would like sincerely welcome you back in the future.Guest Expeirence Manager
par un voyageur
Publié le 17 avr. 2024 sur Expedia
Great place to stay
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Guest Expeirence Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024
par un voyageur
Not far from Big Goose Pagoda
Publié le 16 avr. 2024 sur HotelsThe room was super clean and spacious. We booked a suite with 1 queen and 1 twin. There is a mall in hotels back door. The Big Goose Pagoda is just one subway stop from the hotel. Our room was at 5th floor, it has a great view of the hotel garden.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Guest Expeirence Manager, Gestion de l’hôtel
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024.
par un voyageur
Publié le 25 mars 2024 sur Hotels
룸 컨디션이 좋았고 직원들이 친절합니다. 5성호텔이라 불릴만 합니다
Commentaires de Gestion de l’hôtel
26 mars 2024 par 客户体验经理, Gestion de l’hôtel
Dear Guest,thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024
par un voyageur
Excellent hotel in Xi’an
Publié le 24 mars 2024 sur HotelsWe never heard of the hotel before but from the very arrival we were impressed. Had some challenges with Alipay for the taxi when we arrived but just walked in and was helped by the friendly staff. Celina the Lobby Manager greeted us and extremely helpful in checking in a travel tired family. The same goes for the Concierge team helping with arrangements on several occasions. The location is great, pool actually looks like the pictures and we really had a good stay.
Commentaires de Gestion de l’hôtel
26 mars 2024 par 客户体验经理, Gestion de l’hôtel
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024 .
par un voyageur
Publié le 19 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 mars 2024 par 客户体验经理, Gestion de l’hôtel
Dear Guest, thank you so much for your stay in our Hotel, sharing your experience. I really appreciate your comments, which have been already shared with our team members. We will be looking forward to your next arrival in Xi'an. I would thank you not to hesitate to contact us if you need any further assistance in any of our Melia Hotels International. We wish you all the best in 2024.
par un voyageur
Publié le 27 févr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 févr. 2024 par 客户体验经理, Gestion de l’hôtel
Dear Guest，Firstly thank you for choosing Gran Melia Xian as your destination. We felt very sorry to see that you are not satisfied with the stay experience. We do hope you could contact with us and share more details so that we could continuously improve our service level. At Melia, guest experience is the most important fact that we are focusing at, we would like sincerely welcome you back in the future.Guest Expeirence Manager
