Ratings based on 35 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.0 Service & staff
4.3 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 14, 2019 on Hotels
the location is downtown and closed to the metro station not that far. the room is a bit small but it was clean. there is some slightly smoke smell stick on the room. There is a problem with communication for Eng VS Chinese speaking.
by A traveller
Enjoyed our stay
Posted Jun. 18, 2019 on HotelsFriendly and helpful staff
Comfortable room
Good location
Comment from Hotel Management
Jun. 23, 2019 by ibis, Hotel Management
Thank you for your visit and wish you to companies and individuals, good luck and great fortune
by A traveller
Posted Jun. 13, 2019 on Hotels
Wonderful place..
Comment from Hotel Management
Jun. 14, 2019 by 小宜, Hotel Management
Looking forward to your next stay
by A traveller from oakland, us
Posted Feb. 11, 2019 on Expedia
The bed isn't clean, I see some spots on the bed. Not like other same level hotels, ibis Xian South Gate doesn't have a refrigerator and the mini bar is poor. Most important, the hotel doesn't accept Visa and MasterCard.
Comment from Hotel Management
Apr. 9, 2019 by 小宜, Hotel Management
I'm sorry to give you such an experience. I hope you work smoothly and look forward to your next visit.
by A traveller
Will stay here again
Posted Dec. 30, 2018 on HotelsVery good location near Malls and subways. It is maintaining the ibis standard. Friendly reception too that are very helpful.
Comment from Hotel Management
Jan. 4, 2019 by 小宜, Hotel Management
THANK YOU VERY MUCH. WELCOME TO COME TIME!!
by A traveller
Convenient and great hotel
Posted Dec. 26, 2018 on HotelsA great place to stay. Very convenient, it is near to a few malls and you can reach it via the subway which is about 5mins way. Same ibis standard and very helpful staff.
Comment from Hotel Management
Jan. 4, 2019 by 小宜, Hotel Management
THANK YOU VERY MUCH. WELCOME TO COME TIME!!
by A traveller
Posted Dec. 15, 2018 on Expedia
There was not a single drawer. Te bathroom is only acceptable
Comment from Hotel Management
Jan. 4, 2019 by 小宜, Hotel Management
WELCOME TO COME TIME!!
by A traveller
Posted Nov. 21, 2018 on Expedia
Comment from Hotel Management
Nov. 24, 2018 by 小宜, Hotel Management
茫茫人海与您相遇是一种缘分，与您相识是小宜莫大的幸运，小宜蒋砥砺前行，不忘初心，继续努力为您服务，祝您天天好心情~
by A traveller from CA, USA
Posted Nov. 13, 2018 on Expedia
Excellent location.
Staff spoke little to no english. Not to blame them, just inconvenient for me. They tried to be helpful though
Very Noisy, heard the toilet and showers running in neighboring rooms.
Breakfast was small but varied and adequate
Rooms are small but modern style, cute and clean. Towels were not what you usually find a this kind of hotel, they were very thin. But I got a good deal that make the whole experience worth it: $US 80 for two nights
Comment from Hotel Management
Nov. 22, 2018 by ibis , Hotel Management
First of all, thank you very much for your comments. We will strengthen our English training and give you better service.
by A traveller
Poor security, poor management
Posted Oct. 27, 2018 on HotelsThere is no sign of "Please don't disturb" in rooms. One of my friends stayed in one of my booked rooms who put her wallet in the luggage and zipped during the day, when she came back in the evening, she missed 800 RMB in her wallet. After checked the monitor in the hallway, only the sanitary cleaner accessed the room without my friend's authorization. The hotel rejects our compensation request even though this is the management's fault. I have complained to the upper management, but there was no any reply.
