Note fondée sur 34 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 oct. 2016 sur Hotels
par Beejan de San Diego
Not the Kempinski quality I always dreamed of
Publié le 21 juin 2016 sur HotelsBooked this over Hilton, Sofitel, and a few other big name 5 stars. It was comparable in price but so many negatives.
Bad pool, bad restaurants, poor service. I was really surprised as I always thought Kempenski was at the top and I've always wanted to stay there.
So far away from the city...about 30-40 min away from everything. Ended up eating dinner at Sofitel in the city and was blown away...and pretty sad we didn't stay there.
I really have nothing good to say, it looked like a 3 star hotel over looking a dirty river. Also, indoor pool was not very clean. In addition to enforcing their swimming cap policy (I have a shaved head).
Breakfast was terrible, ingredients were lacking. Not even any decent coffee. Very disappointing.
I've lived in China over 4 years, so I am not just complaining about it.
Also...I stayed with a Chinese female friend. She called for late checkout, they told her no. (she spoke in chinese) I called back, asked the same question (in english), they said sure with no hesitation. That was pretty rude and she is still angry about it....pretty sure it was because I was not Chinese.
par un voyageur
西安の六つ星ホテルとその評価
Publié le 12 nov. 2015 sur Hotels市外で、ホテルの周りには観光地が殆ど無い。タクシーで30分以上移動しなければならない。また、ホテルでの食事は、六つ星ホテルとは思えない程、普通である。部屋に無料のインスタントコーヒーは無く、ミルクと砂糖の混ざったカフェオレテイストのインスタントしかなかった。ドイツビールをホテルの飲み屋で作っているらしく、味は非常に上品で質の高いお酒であった。
Recommandé
pour Tout le mondepar un voyageur de JAPAN
郊外の静かなホテル
Publié le 10 nov. 2015 sur Expedia
Pour : 清潔感があり気持ち良く過ごせました。
Emplacement : 西安市内へはタクシーで30分ほどでした。兵馬庸観光は、フロントでドラーバーとガイドを手配してもらえました。
清潔感があり綺麗なホテルでした。フロントの対応も丁寧でした。WiFiは日本に比べ速度は低いですが問題なくつながります。中華レストラン、ドイツビアバーに行きましたが非常に美味しかったです。
par un voyageur
good value
Publié le 10 nov. 2015 sur HotelsGood value for a Kepinski.
The german pub was nice.
par un voyageur
静かなホテル
Publié le 26 oct. 2015 sur Expedia
Pour : ジムにルームキーで出入りできるのは、良いですね！！
Contre : 朝食１５０元は、ボッタクリ！！
西安郊外の静かなドイツ系ホテルで、マアマアです。朝食込みでホテルを予約をできなかったので、ホテルで朝食を取ると３倍の１５０元取られました！！（予約時にしていれば５０元？らしい）
par un voyageur
Publié le 23 oct. 2015 sur Hotels
Recommandé
pour Tout le mondepar un voyageur de Wuxi
nice installations, great staff
Publié le 21 sept. 2015 sur Expedia
Pour : The staff was very helpful. Nice arquitecture.
Contre : Bar opening hours...
Emplacement : There is nothing to do near by. If you want to see the city attractions like the bell tower etc, thats not the hotel if you don't have a car.
Nice installations, though very far away from everything, was a bit disappointed about breakfast as I had very high expectations due to the reviews I had seen....was nice but nothing exceptional. I was in Sanya Kempinsky recently and THAT was a breakfast buffet. The bar closes at 10pm!!!!!, which was unexpected too when we went for a night cap at 10:05. All in all, nice.
par Wenjuan
Publié le 22 août 2015 sur Hotels
par un voyageur
Very nice hotel for the price!
Publié le 4 août 2015 sur HotelsThis hotel is a little bit out of the way from the city, but it was very convenient to go to see the Terracotta soldiers museum. The hotel and the grounds are beautiful. The room was big and the pool was great for the kids. They had a decent breakfast buffet included in the room rate. The only thing that was a downer was that the fridge in the room did not work and that the carpet was dirty. Otherwise our stay in this hotel was perfect!
Commentaires de Gestion de l’hôtel
11 août 2015 par Ita Tong, Gestion de l’hôtel
Dear guest,
Thank you very much for taking the time sharing the experiences of your recent visit to our property.
I am very pleased to learn that the Kempinski Hotel Xi'an team was not only able to meet but even exceed your expectations on numerous occasions. Please rest assured that your compliments will be shared with the entire team. I am very grateful for your constructive points of enhancements, your recommendations and observations will be shared with the respective department heads to improve our services even further.
We are looking forward to welcoming you back to Xi'an in the not too distant future.
With best regards
