Note fondée sur 21 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,3 Service et personnel
4,9 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 8 août 2024 sur Expedia
Our first impression of the Le Meridien Chanba Hotel in Xi'an was awe-inspiring due to its location, majesty, lights and modern look. However upon check-in, we had an issue as to whether or not the room was previously paid (it was previously booked and pre-paid) and if the room itself was ready - this took over 30 minutes to discuss and resolve.
Quite graciously, the on-site manager, Igor, was able to rectify the situation and compensated us with an evening apéritif. Thank you Igor.
As for the suite we booked in, it was both spacious and had beautiful views. Unfortunately however the Master Bedroom shower did not drain properly and the entire bathroom floor subsequently flooded (architectural issue and NOT a clogged drain); also, the children's upper Bunk Bed had a broken bed post fixture and my daughter nearly fell 2 metres to the floor. Lastly, the swimming pool was closed for 1-2 days during our stay (maintenance or cleaning), this was most unfortunate as it was during the height of summer 40 °C and it is my belief that this 'cleaning' or 'maintenance' of the pool could have been performed at a more opportune time for guests.
In summary, we have top marks for Igor who was very professional, personable and was even accessible during his day off - thank you for making our stay memorable and we feel secure in the knowledge that you will help to correct some of these issues mentioned above.
Thank you Igor and Le Meridien Chanba Xi'an.
Best Regards,
The BOYCES
par un voyageur
Fantastisk hotell, Club rom ikke verdt prisen.
Publié le 19 juill. 2023 sur HotelsHotellet er fantastisk. Beliggenheten er litt avsides, du er avhengig av taxi.
Personalet i resepsjonen gjør sitt beste for at du skal få et flott opphold.
Vi hadde club rom med lounge tilgang, det er første gang jeg har opplevd at dette ikke gir tilgang på frokost. Vi måtte betale 88 RMB pr. person for å få frokost. Dette skulle hotellet ha informert om på forhånd.
Lounge har fantastiske lokaler, men maten var en liten skuffelse. God kvalitet, men lite utvalg.
Jeg bor gjerne her igjen, men bestiller vanlig rom med frokost neste gang. Det er ikke verdt å betale for club rom.
par un voyageur
if u have other options dont choose this one
Publié le 27 janv. 2023 sur Hotelspar un voyageur
Publié le 8 oct. 2021 sur Expedia
par un voyageur
Publié le 11 nov. 2020 sur Hotels
par un voyageur
Publié le 5 juin 2020 sur Hotels
par un voyageur
Publié le 22 nov. 2019 sur Hotels
par un voyageur
Publié le 27 oct. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
15 nov. 2019 par Erwin Hofer, Gestion de l’hôtel
Greetings from Le Meridien Xi'an Chanba. Thank you very much for taking the time to share your experience on this platform. We are glad you had an enjoyable stay and left us with a positive impression. Again, thank you for your kind words and we hope to welcoming you back again on a future trip to Xian.
par un voyageur
Amazing hotel, staff and the best view even when r
Publié le 17 sept. 2019 sur HotelsThe best hotel en China for the Luxury and the price, excelente servis, love the stylish clothes, location is amazing, even on the rain day it feels fantasy land, swimming pool is great as well,the whole Apartment has got amazing view, food is delicious, especially black bread, Meat made and cut in Front of you, Hot pot is well spicy so be prepared, We only used restaurante on the ground floor and there are 2 more restaurantes, well impressed
Commentaires de Gestion de l’hôtel
24 oct. 2019 par Ella, Gestion de l’hôtel
Greetings from Le Meridien Xi'an Chanba. Thank you very much for taking the time to share your experience on this platform. We are glad you had an enjoyable stay and left us with a positive impression.
Again, thank you for your kind words and we hope to welcoming you back again on a future trip to Xian.
par un voyageur de 東京
Publié le 16 sept. 2019 sur Expedia
清潔さ、各レストランでの食事も良かった。
Commentaires de Gestion de l’hôtel
15 nov. 2019 par Erwin Hofer , Gestion de l’hôtel
Greetings from Le Meridien Xi'an Chanba. Thank you very much for taking the time to share your experience on this platform. We are glad you had an enjoyable stay and left us with a positive impression. Again, thank you for your kind words and we hope to welcoming you back again on a future trip to Xian.
