Note fondée sur 17 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,7 Propreté de la chambre
3,8 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juin 2019 sur Expedia
par YUKO
地下鉄の駅が近いので便利です
Publié le 26 nov. 2017 sur Hotels中国語か英語を話せる方にはかなりオススメです。ロケーションも非常によかったですし、普通のウィークリーマンションみたいな感じなので家族でゆっくりくつろぎながら観光楽しめました。夫婦2組で利用したのでかなり割安でした。
Commentaires de Gestion de l’hôtel
30 nov. 2017
thank you very mcuh, we will do our best for every customer.
Recommandé
pour Tout le mondepar un voyageur de Sydney, Australia
Convenient location
Publié le 16 oct. 2017 sur Expedia
Pour : Location
Contre : Rooms with fresh linen.
Emplacement : Yong Ding Men -- the ancient city wall, plus performances every night except Mondays.
Subway Station-- Nan Shao Men
Bravo supermarket downstairs
Good location walking distance to ancient city wall and subway station Nan Shao Men. Supermarket and eating places are right downstairs. Rooms are basic and musty smell? due to wet weather when we stayed there. Mark is friendly and welcoming, helped me out with transport and information of the city. Thank you!
Commentaires de Gestion de l’hôtel
6 nov. 2017 par Mark, Gestion de l’hôtel
thank you very much,we wish you will back again.
Recommandé
pour Tout le mondepar un voyageur
Excellent location, close to All amenities
Publié le 22 sept. 2017 sur Expedia1. Excellent location
2. nice staff, help reserving museum entrance tickets
Would rate 5 if
1. no roaches
2. Staff stand-by in the early mornings so I can be picked up by my tour guide ( I waited 1 hr T_T)
Commentaires de Gestion de l’hôtel
6 nov. 2017 par Mark, Gestion de l’hôtel
thank you very much stay our apartment. but for your guide not pick you up on the time is not our mistakes.thanks.
par Ken
Disappointed moved out to another hotel
Publié le 18 sept. 2017 sur HotelsBefore we arrived i tried to contact the owner using the contact form on the apartments website but never received a reply. Managed to organise pick up from airport after contacting owner by email. We arrived at night and realised that would be impossible to find the place if not being picked up. Had booked a courtyard room but got one overlooking noisy street. Beds were uncomfortable and wall in bathroom where shower was exposing pipes. Hard to contact owner without wechat or whatsapp which i dont have, owner was not there. While the units have good facilities you do get what you pay for and i think the photoes oversold what you got no mention of wet bathroom. wifi didnt work either.Couldn't recommend to anyone unless on a budget.
Commentaires de Gestion de l’hôtel
16 oct. 2017
Dear, thank you book and stay our apartment. but we do not agree with you some of words you said.
First, we have many of room, some of room near the road and some room not near the road. if you want a quiet room,please tell us in advance.
Second, you can use mail,wechat,whatsapp contract us anytime or go to our office at 10 floor. but we never see you or received any messages by mail,wechat,whatsapp.
Our dream is customer is first. thanks.
Recommandé
pour Tout le mondepar un voyageur
good location, helpful and friendly host
Publié le 11 août 2017 sur Expedia
Pour : location and nice hosts
Contre : shower
Emplacement : we lived on top of a mall and supermarket, very convenient!!
Mark was very nice to us, send us local attraction and maps. When he learned that we have been having trouble with our smart phones, he spend hours to help us to fix it and make our lives much easier. We had a good time in Xi'An. The location is great and the place is clean. The only thing would be nice is the shower. It is the kind that get the whole bathroom wet.
Recommandé
pour Tout le mondepar un voyageur
Very good location
Publié le 8 août 2017 sur Expedia
Pour : Walking distance to Drum & Bell Tower and the Muslim Quarter. There are also a lot of shops nearby and the subway is also close.
Contre : Cleanliness.
Emplacement : Drum and Bell Tower,
Muslim Quarter,
Shopping
We initially booked a studio apartment but was given a two-bedroom apartment as an upgrade. Unfortunately, the cleanliness of the apartment and the facilities wasn't up to standard in various aspects. However, the owner was very accommodating and easily contactable. He arranged for someone to do our laundry when we weren't able to use the washing machine, and he also organized for someone to drop us off at the airport.
par CHENG CHI
Publié le 27 juill. 2017 sur Hotels
Location is great, very close to subway station. High C/P, good for family trip.
Commentaires de Gestion de l’hôtel
4 sept. 2017
wish you come back,many thanks.
par un voyageur
Publié le 10 juill. 2017 sur Hotels
we had some bed sheets which contained stain on them. the room service didn't want to change for us. I asked her that what she would think if I wrote review about it, and it propelled her. when we checked in, the guy was not very friendly and had a sort of attitude which made me wonder if all people in xi an were like this.
Commentaires de Gestion de l’hôtel
13 juill. 2017
Dear, We are make sure when the new customer check in, all the sheet and quilt is new and clean. if you have some problem, please go to our helpdesk at 10 floor, our housekeeper can not speak english, she can not understand what are you said, thanks.
par un voyageur de London
Publié le 9 juill. 2017 sur Expedia
We booked a transfer from the airport as we were landing around 24. The taxi never came. We were told to take our taxi as they forgot about us as this was booked 2 months ago. Our driver found the place but noone was waiting for us outside and there was no reception. He called the hotel and a few minutes later the guy in pjs came to take us to the apartment which was on 20th floor not 10th.
Commentaires de Gestion de l’hôtel
28 août 2017 par Mark, Gestion de l’hôtel
hello, First,actual you do not agree us pick up price, so we do not go to airport pick up you. Second, we do not konw what time you will arrival, so we do not wait for you at the outside,but we wait for you at our office until am 2 clock. Third, when your driver call us ,we go to downstair pick up you ASAP and take you go to the room at 20 floor, the room 3-1022 at 10 floor is our office. thanks you very much.
