Ratings based on 954 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 12, 2024 on Expedia
Poor staff, not polite, room not clean.
Comment from Hotel Management
Aug. 13, 2024 by Buena tarde, Hotel Management
Dear Mr. Alejandro, thank you for your reply and your comments its been a while since you stayed here, hope to see you soon and change our service perception.Regards
by A traveller
Best kept secret or Morelos, Mexico.
Posted Aug. 6, 2024 on HotelsPrisitine. Awesome property. The best kept secret or Morelos, Mexico.
Comment from Hotel Management
Aug. 8, 2024 by Buena tarde, Hotel Management
Dear Daniel,Thank you for your comments we hope to see you soon it was a pleasure to serve you
by A traveller
Still a good option around Cuernavaca
Posted Jul. 25, 2024 on HotelsNice hotel
Getting somewhat old
The hotel seams to leave on its past
One of the pool had cleaning system down but was still open despite trouble water
Restaurant is so so. Could be better for this brand. Consider going downtown for better options at better price and faster service
Quite noisy if you don t take a suite
Comment from Hotel Management
Jul. 29, 2024 by Buena tarde, Hotel Management
Good Afternoon Thank you for your Response Dear Mr. Pierre.Pool cleaning system is now fixed thank you for your comments.hope to se you soon
by A traveller from Miami
Posted Jul. 7, 2024 on Expedia
Great place to relax for a long weekend
Comment from Hotel Management
Jul. 11, 2024 by Buena tarde, Hotel Management
Thank you for your nice comments we hope to see you soon
by A traveller
Amazing stay
Posted Jun. 16, 2024 on HotelsThis hotel was AMAZING! We came to visit family in town and stayed at this hotel. The room was huge! The AC worked which helped a lot since it was so hot, the restaurant was great! The pool area also fantastic!
Comment from Hotel Management
Jun. 18, 2024 by Buen dia, Hotel Management
Dear Jorge,Thank you for taking the time to respond to our service survey, we are pleased that we have met your expectations of hospitality and we’re glad to serve you.
by A traveller
Posted Jun. 1, 2024 on Expedia
Comment from Hotel Management
Jun. 21, 2024 by Buen dia, Hotel Management
Estimado Mario, Agradecemos el tiempo dedicado a la encuesta le esperamos pronto en esta su casa.Saludos cordiales!!
by A traveller from Mountain View
Posted May 31, 2024 on Expedia
The highlight is there back pool, and it was closed. The service in the restaurant needs help. Took forever to order drinks, waiter forgot about us many times. He could have sold us at least 5 more margaritas but we got tired of waiting and went to the room to drink.
Check-in was also Terrible. We traveled all night and arrive there at 10am. We watched 50 guests arrive hours after us and get their rooms right away. They didn’t let us into our room until 3:30.
Comment from Hotel Management
May 31, 2024 by Buenas tardes, Hotel Management
Dear Mr. Victor. Thank your for your response, we are taking action on your comments, regarding the check in we depended on your room type, both rooms you had close together and the personalized gifts inside the rooms for the wedding so we could not move to different available rooms. the pool closure its published on several websites.
by A traveller
Posted May 30, 2024 on Expedia
For close to $300 / night this property is not worth the stay… first night we were in a villa The air conditioner did not work. I have included a picture of our door. It had about 1/4 to half an inch gap within the front door. Room was large & bathroom was nice. we had to go let them know that we slept basically with no AC they did end up moving us to a different room, which was a lot smaller, but AC worked .Pools were really nice. Food was good. They have a on-site cocktail lounge/bar. The espresso martini was delicious. Everything else was pretty bad. would not recommend to family or friends for the price.
Comment from Hotel Management
May 30, 2024 by Buenos dias, Hotel Management
Dear Dennise we are taking action to your comments thank you for letting us your experience
by A traveller
Posted May 27, 2024 on Expedia
Comment from Hotel Management
May 30, 2024 by Buenas tardes, Hotel Management
Estimada Teresa.Gracias por su respuesta esperamos tenerla de regreso en esta su casa muy pronto. Ha sido un placer atenderle.
by A traveller
Posted May 24, 2024 on Expedia
Comment from Hotel Management
Jun. 15, 2024 by Buena tarde, Hotel Management
Estimada Tanya gracias por su respuesta nos ayuda a mejorar cada día.
