Note fondée sur 919 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,1 Service et personnel
4,1 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 mai 2024 sur Expedia
It’s been twice that I go, I love it! Never disappointed!
Commentaires de Gestion de l’hôtel
10 mai 2024 par Barceló Maya Colonial, Management, Gestion de l’hôtel
Dear Madam,We'd like to thank you for this positive feedback about your stay in our hotel.Your kind words regarding the cleanliness of our rooms, the impeccable condition of our facilities, the attentive service provided by our staff, and the quality of our room amenities truly warm our hearts. It is gratifying to know that our dedication to maintaining a high standard of hospitality is appreciated by our valued guests like yourself. We are continuously striving to provide exceptional experiences and it's always encouraging to receive such positive feedback.Thank you once again for choosing Barceló Maya Colonial - All Inclusive for your vacation. Your repeated visits are the highest compliment we could receive, and we're thrilled to have exceeded your expectations once more.It would be our pleasure to have you return on another occasion. Very best wishes,Barceló Maya Colonial, Management
par un voyageur
Publié le 4 janv. 2024 sur Expedia
The resort is very big and a good choice for families. This resort is a beautiful resort with 6 different hotels all in one.
The food at the buffet is good and clean but they don’t have fresh juices and Their deserts are not that good. Also I didn’t eat at their a la carte restaurants since it was all booked. Their free alcohol isn’t something to crave for .
The pools are big and nice. The beach is okay but I would never go back in it cause I almost fractured my food since it’s rocky and u don’t see it. The rooms are too outdated for this nice resort. And it smelled moldy in my room. They don’t have 2 queen beds they have 2 double beds instead which is something they can improve.
The gym is really nice.
They have a nice small mall with a sports bar which was fun for the kids at night.
The staff is nice but sometimes they don’t understand you well and it could be frustrating.
Overall our experience was great.
Would I recommend this place ? Yes
Would I come back ? Yes
Commentaires de Gestion de l’hôtel
11 janv. 2024 par Fabiola L. Flores Cano, Gestion de l’hôtel
Dear Nayef,We would like to thank you for the lovely review you shared following your recent visit to our Barceló Maya Colonial hotel and we are delighted to read that we were able to match your holiday expectations and we look forward to see you again soon.Regards.Regards
par un voyageur
Publié le 13 août 2023 sur Expedia
Nous avons adoré notre séjour, Très agréable confortable , trés propre , bien équipé le personnel est exceptionnel, l'ambiance super conviviale, et trés familiale. Notre séjour a cet hôtel a été mémorable, je le recommande fortement
Commentaires de Gestion de l’hôtel
1 sept. 2023 par The management, Gestion de l’hôtel
Nous tenons à vous remercier pour le charmant commentaire que vous avez partagé suite à votre récente visite dans notre hôtel Barceló Maya Colonial et nous sommes ravis de lire que nous avons pu répondre à vos attentes en matière de vacances et nous espérons vous revoir bientôt.
par un voyageur
Publié le 8 nov. 2024
Excellent
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Barceló Maya Colonial
Management, Gestion de l’hôtel
Dear Sir, Thank you for sharing your experience with us.We are delighted to read that you enjoyed your stay with us.We hope you had the chance to experience our 'stay at one hotel and enjoy four' concept during your stay, offering you access to a wide array of facilities across the Barceló Maya Grand Resort.We hope we will have the opportunity to see you again in the future. Best regards,Barceló Maya ColonialManagement
par un voyageur
Publié le 8 nov. 2024
The ability to explore the beach, grounds, and other Barceló Resorts.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Barceló Maya Colonial
Management, Gestion de l’hôtel
Dear Sir, Thank you for sharing your experience with us.We are delighted that you enjoyed the pristine condition of our rooms, the impeccable state of our facilities, the attentive service from our staff, and the comprehensive amenities we offer. Our expansive beachfront and the seamless access to our sister properties within the Barceló Maya Grand Resort complex are designed to provide a diverse and enriching experience for all our guests. It is great to hear that you were able to explore and appreciate these aspects of our all-inclusive resort, from the crystal-clear waters of the Caribbean to the vibrant nightlife and the diverse dining options across our 16 restaurants and 15 bars.We hope we will have the opportunity to see you again in the future. Best regards,Barceló Maya ColonialManagement
par un voyageur
Publié le 18 sept. 2024 sur Expedia
Loads of staff and very helpful
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
21 sept. 2024 par Barceló Maya Colonial, Gestion de l’hôtel
Dear Ms. Cindy,Thank you very much for sharing this great review of your recent stay at Barceló Maya Colonial. We are delighted that you enjoyed your stay among us. Kind regards,
par un voyageur
Publié le 14 sept. 2024 sur Expedia
I have been 2x in colonial, our family loves beach, beautiful sand, snorkeling with fish, huge pools and not being crowded, only pool with bar is usually crowded. It’s nice, beautiful and clean to walk around. Unlike staff is not friendly, pool bar you have to wait for long to get a drink. They don’t pay attention to you. Don’t smile at all. No entertainment in the evenings. Only theater at 9pm that’s all. If you like beach and pool, spending time in water yes it’s for you. Food is so so. Repeatable. No seafood. A la Carte’s are good. You tip them or not they don’t appreciate. We tip them at pool to get drinks but wait still so long. You wave or not they don’t pay attention.
If you don’t pay attention for that you will love the resort, beach and enjoy pools.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Barceló Maya Colonial
Management, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to review your stay.We truly value all feedback and are sorry that you were not entirely satisfied with the level of service delivered by our team; rest assured that this critical feedback will be addressed with the relevant managers. We do our best to ensure that our guests fully enjoy their stay and will certainly keep your comments about our activities in mind for the future.Nevertheless, we are delighted you were able to make the most of our pool.We are hoping to welcome you back in the future. All the best.Barceló Maya ColonialManagement
par un voyageur
Publié le 9 sept. 2024 sur Expedia
Amazing. Beautiful. Clean. Spectacular staff.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Barceló Maya Colonial
Management, Gestion de l’hôtel
Dear Madam,Thank you for sharing your experience with us.It is truly rewarding to know that your stay with us was so enjoyable.We are delighted that you appreciated the impeccable cleanliness of our accommodations, the pristine condition of our hotel, the attentiveness of our staff, and the array of amenities designed to enhance your experience. It is our pleasure to provide a sanctuary where every detail is curated to ensure our guests' comfort and satisfaction.It would be a pleasure to welcome you back. Best wishes,Barceló Maya ColonialManagement
par un voyageur
Publié le 6 sept. 2024 sur Expedia
Wonderful property lots of options entertainment food fun so large even crowded does not feel
Crowded
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Barceló Maya Colonial Management, Gestion de l’hôtel
Dear Madam,Thank you for sharing your experience with us.We are delighted that the vastness of our resort, our array of dining and entertainment options, and the attentive service provided, contributed to your wonderful experience. It's gratifying to know you found the room amenities to be top-notch and the cleanliness to be impeccable, ensuring your stay was both comfortable and enjoyable.It is wonderful that you appreciated the feeling of spaciousness even when the resort was bustling, allowing for a sense of tranquility throughout your visit. Your satisfaction with the condition of our hotel and the services we offer is very important to us, and we are pleased to hear that these aspects met your expectations.It would be a pleasure to welcome you back. Best wishes,Barceló Maya ColonialManagement
