Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
3,8 Service et personnel
4,1 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 oct. 2022 sur Expedia
It was ok but it was one of our one month travelling more expensive hotel we get and it was not the best batheroom doen t have hot water little musty some differente way in the shower clean but not great not easy swimming not really nice to go apperciate in the lagune best to go to bacalar the breakfast included is cheap but good ok but the less it s just near a big electric station who s make an noise all night and like the place are incredible nice view lake three is beautiful sure quiet you here at miles away this noise
par un voyageur
Pésimo de lo horrible más feo
Publié le 21 janv. 2024 sur HotelsNo hubo quien recibiera en 30 minutos.
Nos cobraron de más
No fue todo incluido
Nos querían cobrar aparte el IVA
No hubo agua caliente
El baño está en MUY mal estado
Quise cancelar pero no había manera
par un voyageur
Publié le 2 janv. 2024 sur Expedia
It is possible that I have been to a worse hotel than el Secreto in my 49 years of professional flying, but if so, I cannot remember it. First of all, the hotels advertisement online is a total misrepresentation. A fabrication. Simply a lie. It is not an all inclusive hotel. It is a very dirty and unsanitary hovel. My bathroom was covered in mold and mildew. No hot water in the sink. No soap. No clothes iron. Toilet would not flush. Unreliable internet. My room had an insect infestation and I was bitten several times during the night. No television. Howling cats roam the halls at night.The “kitchen” is a converted metal oceangoing container set outside in the side yard. On the way to the kitchen you will negotiate dog vomit on the steps and then starving dogs around and inside the container/kitchen. Food was cold and poor quality. I suffered nausea and diarrhea. Trash is piled in areas within 200 feet of el Secreto. Rats and other rodents infest the garbage dumps. I have PHOTOS. HAPPY TO SHARE. I was scheduled for a four night stay on my business trip. I complained to the manager the first morning. He promised a refund the full amount for the remaining three nights. As of this writing, and after several attempts to contact the manager, I have received no refund.
par un voyageur
Publié le 1 janv. 2024 sur Expedia
We were informed by the property that our reservation was canceled. I am extremely upset and annoyed. We weren’t informed by Expedia about this “cancellation”.
par un voyageur
Publié le 30 déc. 2023 sur Expedia
par un voyageur
Publié le 30 nov. 2023 sur Expedia
La gente que hospedan es muy ruidosa y no hay nadie que cuide o ponga orden, no tienen suficiente personal, no hay bebidas, contraté todo incluido y no hay ese servicio, solo desayuno pero a partir de las 7:30 am
par un voyageur
Publié le 13 juill. 2023 sur Expedia
Everyone was so nice, welcoming, and hospitable! All the gentlemen and ladies working there are extra helpful and courteous, they really made our stay that much more enjoyable. The food was delicious, all hand made ro order. The hotel is in a perfect spot at the bottom of Bacalar Lagoon, not too far from the city or the Chetumal airport. It's peaceful and clean!
par un voyageur
Publié le 29 juin 2023 sur Hotels
par un voyageur
Publié le 26 mars 2023 sur Hotels
Wonderful
par un voyageur
Publié le 2 mars 2023 sur Hotels
Me encanto
