Ratings based on 185 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 30, 2024 by Anny Krishnan , Hotel Management
Dear Mr. Kim, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,Anny Krishnan (Ms.)Quality Assurance Supervisor
by A traveller
Posted Jul. 25, 2024 on Expedia
We only stayed couple of nights at the end of our Vietnam vacation. The property is beautiful. We had a 2 bedroom villa which was modern, big, clean and nicely decorated. Unfortunately we ended up there during the monsoon season so we only enjoyed couple of hours on the beach and by the private pool attached to the villa.
Breakfast was included and was good, full of options. We were in the level villa and we could enjoy access to the lounge where we could enjoy afternoon snacks and drinks including alkohol. Other than that the property has only 2 restaurants that are quite pricey for Vietnam. But we really enjoyed our time there. We wanted couple of relaxing days after touring Vietnam for 10 day and we were able to relax!
I was disappointed that in the villa only water was complimentary. We stayed in 4 other 5 starts hotels while in Vietnam and everywhere else snacks and beer was also complimentary.
Comment from Hotel Management
Jul. 28, 2024 by Anny Krishnan , Hotel Management
Dear Mrs. Beasley, Thank you so much for choosing us for your short getaway in Ho Tram and especially for your kind review and spend time to talk with our Guest Experience team! The entire team is delighted to hear that you had an enjoyable time with us here!Please rest assured we all look forward to having you back with us again soon.Best Regards,Anny Krishnan (Ms.)Quality Assurance Supervisor
by A traveller
Watch your surrounding while walking
Posted Jun. 28, 2024 on HotelsIt was amazing , nice place to stay at the villa. The bad things was no any other restaurant outside the resort, you are binding to dine inside the resort. there are 2 restaurants
and the foods was costly. Be careful when you walk inside the resort especially at dusk , I saw a 3 feet black snake
pass in front of me at the lawn and coconut fell off from the tree 6 feet on my side.
Comment from Hotel Management
Jul. 24, 2024 by Anny Krishnan , Hotel Management
Dear Mrs. Tran, Thank you so much for sharing your experience. We are glad to know you had great time and we appreciate your recommendation which we will look further. We hope that we will have the pleasure to welcome you back in a near future. Best regards, Anny Krishnan Quality Assurance Supervisor
by A traveller
Posted Jun. 24, 2024 on Expedia
Comment from Hotel Management
Jul. 28, 2024 by Anny Krishnan , Hotel Management
Dear Mrs. Shimoyama, Thank you so much for choosing us again for your short getaway in Ho Tram and especially for your kind review! The entire team is delighted to hear that you had an enjoyable time with us here!Please rest assured we all look forward to having you back with us again soon.Best Regards,Anny Krishnan (Ms.)Quality Assurance Supervisor
by A traveller
Posted Jun. 24, 2024 on Hotels
wonderful
Comment from Hotel Management
Jul. 28, 2024 by Anny Krishnan , Hotel Management
Dear Mr. Wong, Thank you for staying with us and give a perfect score. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in Meliá Ho Tram Beach Resort.Kind Regards,Anny Krishnan (Ms.)Quality Assurance Supervisor
by A traveller
Posted Jun. 21, 2024 on Hotels
Comment from Hotel Management
Jul. 28, 2024 by Anny Krishnan , Hotel Management
Dear Mr. Nguyen, Thank you so much for choosing us for your short getaway in Ho Tram and especially for your kind review! The entire team is delighted to hear that you had an enjoyable time with us here!Please rest assured we all look forward to having you back with us again soon.Best Regards,Anny Krishnan (Ms.)Quality Assurance Supervisor
by A traveller
Posted Jun. 18, 2024 on Hotels
This suppoose to be 4 to 5 start resort
Over all resort is very nice clean beautiful and comfort
Only 2 things i think the corporate need to deeply consider otherwise the hotel will start losing its star rating to 3 star hotel
For the amount of money paid the check process like a 2.5 to 3 star hotel. It is overcrowded overwhelmed the wait time to get room way too long alwaya close to 4pm as specified so dont expect to come around 2pm and think u can check in while check out time is 12 noon..no reason it take 4 hour to clean a room or they need to hire more clean crew..
Also way way too many group tourist booking which mean it bring many sorts of guest with different status meaning the atmosphere and environment is completely not the same as you would host typical guests who value and willing and appreciate 4 to 5 star hotels..
It just way too much it take away the ambiance of 4 or 5 star hotel resort
And breakfast always over crowded have to wait for table and get inline for foods..
Just not the type of 4 star hotel im used to..
They just need to cut down the capacity..
Or soon this hotel will be down grade to 3 star
The resort built way too nice and too pretty
We are loooking forward to come back when we visit vietnam again but management need to deeply consider some improvement on guest selection..avoid tour group as much as possibly...
Comment from Hotel Management
Jul. 28, 2024 by Anny Krishnan , Hotel Management
Dear Mrs. Cao, Thank you so much for sharing your experience.We are glad to know you had great time and we appreciate your recommendation which we will look further.We hope that we will have the pleasure to welcome you back in a near future.Best regards, Anny KrishnanQuality Assurance Supervisor
by A traveller
Posted Jun. 4, 2024 on Expedia
Very security conscious and high customer satisfaction approach. Also peaceful environment,
Comment from Hotel Management
Jun. 10, 2024 by Anny Krishnan , Hotel Management
Dear Mr. Ginsberg, Thank you so much for choosing us for your short getaway in Ho Tram and especially for your kind review! Thank you for spending time to write us good review and complete Guest Satisfaction Survey. The entire team is delighted to hear that you had an enjoyable time with us here!Please rest assured we all look forward to having you back with us again soon.Best Regards,Anny Krishnan (Ms.)Quality Assurance Supervisor
by A traveller
Posted Jun. 2, 2024 on Expedia
Comment from Hotel Management
Jul. 28, 2024 by Anny Krishnan , Hotel Management
Dear Mr. Locklear, Thank you so much for choosing us for your short getaway in Ho Tram and especially for your kind review! The entire team is delighted to hear that you had an enjoyable time with us here!Please rest assured we all look forward to having you back with us again soon.Best Regards,Anny Krishnan (Ms.)Quality Assurance Supervisor
by A traveller
Posted Jun. 1, 2024 on Expedia
Comment from Hotel Management
Jul. 28, 2024 by Anny Krishnan , Hotel Management
Dear Mr. Lee, Thank you so much for choosing us for your short getaway in Ho Tram and especially for your kind review! The entire team is delighted to hear that you had an enjoyable time with us here!Please rest assured we all look forward to having you back with us again soon.Best Regards,Anny Krishnan (Ms.)Quality Assurance Supervisor
