Note fondée sur 27 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,3 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Activité limite
Publié le 7 mars 2020 sur HotelsActivité est très limitée
Commentaires de Gestion de l’hôtel
15 mars 2020 par The Managerment Team, Gestion de l’hôtel
Dear Sir/madam,
Thank you so much for sharing with us about your recent visit to our Resort. We trust that you had a comfortable stay. Please kindly accept our apology for any inconvenience that may caused to you during your stay. As we strive to provide the highest level of service to guest. We look forward to welcoming you back very soon when your travels bring you back to our resort.
Sincerely,
par Kieu Tien
Publié le 18 mai 2017 sur Hotels
Grande Deception
Extremement Bruyant
Le Vrai Marche Ambulant des 5h du matin autour de la piscine chauffee ou se trouvait notre chambre
par un voyageur
Publié le 16 nov. 2023 sur Expedia
The staff was very attentive!
par un voyageur
Publié le 1 août 2023 sur Expedia
par un voyageur
Publié le 5 mai 2023 sur Expedia
Good place for relax
par un voyageur de HCMC
Publié le 10 mars 2020 sur Expedia
- Hotel under construction
- Noisy, dusty, lot of workers everywhere
- Very bad service, 90 min to be serve at the restaurant or bar
- No English speaking staff
- Dirty pool
Commentaires de Gestion de l’hôtel
20 mars 2020 par David Pham, Gestion de l’hôtel
Dear Mr.Stephane,
Thank you so much for sharing with us about your recent visit to our Resort. Please kindly accept our apology for any inconvenience that may caused to you during your stay. Our resort is in the process of upgrading so it will not avoid troubles during the construction process. We always want to provide the highest level of service to guest. We look forward to welcoming you back very soon when your travels bring you back to our resort.
Sincerely,
The Managerment Team,
par un voyageur de Ho Chi Minh City
Publié le 10 mars 2020 sur Expedia
Under construction resort, noisy, dirty and poor service. No English speaking staff
Commentaires de Gestion de l’hôtel
20 mars 2020 par David Pham, Gestion de l’hôtel
Dear Mr.Stephane,
Thank you so much for sharing with us about your recent visit to our Resort. Please kindly accept our apology for any inconvenience that may caused to you during your stay. Our resort is in the process of upgrading so it will not avoid troubles during the construction process. We always want to provide the highest level of service to guest. We look forward to welcoming you back very soon when your travels bring you back to our resort.
Sincerely,
The Managerment Team,
par un voyageur
Publié le 12 nov. 2019 sur Hotels
Commentaires de Gestion de l’hôtel
26 nov. 2019 par Khanh Pham, Gestion de l’hôtel
Thank you for staying and we appreciate with your feedback about our service. We look forward to welcome you and your family at Binh Chau Hot Spring Resort in the near future.
par un voyageur
Publié le 12 sept. 2019 sur Expedia
I do not recommend this hotel due to the reasons below:
There is no a/c in common areas - lobby & restaurants
The pictures taken are very old - the hotel needs major renovations and there is black mold in the bathroom and stains on the walls
Poor customer service - it takes over 10 minutes to sign for a bill and takes over 3 employees to get it accomplished and there’s so many employees but no one will help with bags, where things are located, etc.
There is only one restaurant and only two swimming areas to go to - everything else was closed
I was really disappointed with this experience considering how lovely the hot spring pools are.
Commentaires de Gestion de l’hôtel
9 oct. 2019 par Khanh Pham, Gestion de l’hôtel
Dear Ms.Bhatak,
Warmest greetings from Ho Coc Beach Resort, Ba Ria Vung Tau province, Vietnam!
Thank you for choosing to stay at the Ho Coc Beach Resort. Your valuable contributions to our resort are most welcomed. We are deeply sorry to hear that your experience previously did not meet your expectations. As our resort is on the process of upgrading and remodelling, there are some details about product quality unprofessionally. On behalf of the management team, we would like to express our sincere apology for this not good experience. We pledge to immediately fix the problems soon as per your contributions. Hopefully we will have the opportunity to serve you better next time.
Best regards,
Management Board.
par un voyageur
Publié le 17 févr. 2019 sur Expedia
