Note fondée sur 485 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 4 juill. 2019 sur Expedia
Commentaires de Gestion de l’hôtel
12 juill. 2019 par Julie, Gestion de l’hôtel
Thank you!
par un voyageur
Publié le 21 juill. 2018 sur Expedia
Hôtel situé en proche banlieue de yakima dans une zone commerciale avec boutiques et resto pour manger le soir
Commentaires de Gestion de l’hôtel
19 août 2018 par Julie, Gestion de l’hôtel
Merci pour votre avis
par un voyageur
Publié le 28 août 2024 sur Expedia
Easy check in, super nice staff, hot breakfast in the morning with many options. Close to shopping and excellent dining options nearby. Stayed here 10 times and always come back
Commentaires de Gestion de l’hôtel
29 août 2024 par Jesus Lopez - Director of Sales & Marketing , Gestion de l’hôtel
Thank you so much for your wonderful review! We're thrilled to hear that you consistently enjoy your stays with us. It's great to know that our easy check-in process, friendly staff, and breakfast options are making your visits memorable. We're also glad you appreciate our convenient location. We look forward to welcoming you back for your next stay!
par un voyageur
Publié le 22 août 2024 sur Hotels
Our ropm had a toilet that ran alot, flushing was an issue as well. The heating/cooling system did not work great. Tried to use control on wall since you took the knobs off system and it didnt work properly. Hotel had a bad order to it as well...
Commentaires de Gestion de l’hôtel
26 août 2024 par Jesus Lopez - Director of Sales & Marketing , Gestion de l’hôtel
Thank you for bringing these issues to our attention. I’m very sorry to hear about the problems you encountered with the toilet, heating/cooling system, and the overall smell in the hotel. This is not the experience we aim to provide.We’re addressing these concerns with our maintenance team to ensure that they are resolved promptly. Your feedback is invaluable in helping us improve. If there’s anything else you’d like to share or if we can assist you further, please don’t hesitate to reach out. We hope you’ll consider giving us another chance to provide a better experience.
par un voyageur
Good Place
Publié le 20 août 2024 sur HotelsVery nice room. Good breakfast and coffee station. Pillows could have been better but not a big issue. Great location
Commentaires de Gestion de l’hôtel
26 août 2024 par Jesus Lopez - Director of Sales & Marketing , Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed the room, breakfast, and coffee station. We appreciate your comments about the pillows and will look into improving them. It's wonderful to hear that you liked the location. We hope to welcome you back soon!
par un voyageur
Publié le 17 août 2024 sur Expedia
Bad customer service
Commentaires de Gestion de l’hôtel
23 août 2024 par Bianca, Gestion de l’hôtel
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.
par un voyageur
Clean pool, hot room
Publié le 11 août 2024 sur HotelsFront staff was very welcoming. When we arrived at our room, the heat was on and the room was 85 degrees. Took all night to cool the room down. The bed was really hard, and pillows were cheap. Pool was nice and clean.
Commentaires de Gestion de l’hôtel
12 août 2024 par Jesus Lopez - Director of Sales & Marketing , Gestion de l’hôtel
Thank you for taking the time to share your feedback. We’re delighted to hear that our front staff made a positive impression and that you enjoyed the clean pool. I’m truly sorry to learn about the issues you encountered with the room temperature and the comfort of the bed and pillows. We strive to provide a comfortable environment for our guests, and it’s clear we missed the mark this time. Your comments are valuable, and I’ll make sure they are shared with our team to address these concerns. We hope to have the opportunity to welcome you back and provide a better experience.
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 août 2024 par Jesus Lopez - Director of Sales & Marketing , Gestion de l’hôtel
Thank you for your honest feedback. I’m sorry to hear that your experience was far from satisfactory. We’ll use your comments to delve into these issues and make the necessary improvements. If you’re open to discussing this further, please feel free to reach out and let us know how we can make things right.
par un voyageur
Publié le 8 août 2024 sur Expedia
LOVED the breakfast and the outdoor POOL!
The kids had fun swinging and left with a full belly!
The only reason for the 4 stars is because of the smell of the room. It smelled like cigarettes!
The staff were very friendly and helpful! We will for stay again the next time we are in town.
Commentaires de Gestion de l’hôtel
9 août 2024 par Jesus Lopez - Director of Sales, Gestion de l’hôtel
Hello, Cynthia,We are so glad to hear that you loved the breakfast and pool! We are happy that your family enjoyed some time in the sun and chose us for your stay. I do apologize for the smell of the room, we do try and stay on top of these things and do sincerely apologize for the inconvenience. We do appreciate you letting us know about this and we will gladly switch your room if anything like this happens. We look forward to seeing you again!
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Jesus Lopez - Director of Sales & Marketing , Gestion de l’hôtel
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. We hope you will come back and see us again soon!
