Note fondée sur 343 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 juill. 2024 sur Expedia
Poor services. Expensive. Staff not helpful. No payment possible with Master Card.
Commentaires de Gestion de l’hôtel
11 août 2024 par wawa, Gestion de l’hôtel
Dear Pierre,Thank you for sharing your feedback. We’re sorry to hear about your disappointing experience. It’s concerning to learn that you found our services lacking and that you encountered issues with payment options.Please accept our sincere apologies for any inconvenience caused. We are currently reviewing our payment methods and staff training to address these concerns. Your feedback is important to us, and we are committed to making improvements based on your input.We hope to have the opportunity to provide you with a better experience in the future.Best Regards,Wa Wa KhineDirector of Guest Experience
par un voyageur
Publié le 15 déc. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 déc. 2023 par Wa Wa, Gestion de l’hôtel
Dear Johann,Thank you for taking the time to leave a review. We are so glad to know that you had an excellent experience with our services at Novotel Yangon Max. We strive to provide our guests with the highest quality of services and take pride in seeing our efforts appreciated. At Novotel Yangon Max, we value your feedback and will continue to do all we can to ensure every guest's stay is pleasant. Again, thank you for your kind words and we hope to welcome you again soon.Best Regards,Wa Wa KhineDirector of Guest Experience
par un voyageur
Décevant
Publié le 20 janv. 2023 sur HotelsNous avons été déçus par ce Novotel en raison de la piètre qualité de service. Le personnel de la réception parle très mal anglais et globalement le service n'est pas au niveau de ce que l'on attend d'un Novotel.
Malgré tout les chambres sont confortables et le petit déjeuner est bon.
Commentaires de Gestion de l’hôtel
23 janv. 2023 par Wa Wa, Gestion de l’hôtel
Dear Matthieu,First of all, thank you for your stay and feedback for us.On behalf of our team, please accept our apology. I have asked details with Front Office team and understand your feedback for us to improve on it.I appreciate you share it with us and it encourages us to improve the service which is the most important.Thank you so much for your feedback and we have looked into it and taken necessary steps.We hope to welcome you back in future .Best Regards,Wa Wa KhineDirector of Guest Experience
par un voyageur
Très bon hôtel bien placé et confortable
Publié le 3 avr. 2017 sur Hotelshôtel très agreable
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Wa Wa, Gestion de l’hôtel
Dear Kokai,Thank you so much for the 5-star rating! We’re thrilled to hear that you had a fantastic experience with us. Your kind words and high rating are greatly appreciated by our entire team.We look forward to welcoming you back for another exceptional stay!Warm regards,Wa Wa KhineDirector of Guest Experience
par un voyageur
部屋
Publié le 12 sept. 2024 sur Hotels通信状況が悪いせいかテレビの画像が悪い
インターネットも不安定
アメニティは歯ブラシがないので持参した方がいいです
Commentaires de Gestion de l’hôtel
13 sept. 2024 par wawa, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience you experienced with the TV image quality and the unstable internet connection. We understand how important these amenities are for a comfortable stay and will work on addressing these issues with our service team.Regarding the toothbrush, we apologize for the lack of availability during your stay. While we typically provide basic amenities, we appreciate your suggestion and will take it into consideration for future improvements.We hope to have the opportunity to welcome you back and provide you with an improved experience.Best regards,Wa Wa KhineDirector of Guest Experience
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 sept. 2024 par wawa, Gestion de l’hôtel
Dear Dongshin,Thank you for taking the time to share your feedback and for giving us a 4 out of 5 score. We're glad to hear that you enjoyed your stay with us and appreciate your positive review..Your satisfaction is our top priority, and we're always looking for ways to improve. If there's anything we could have done to make your experience a 5-star one, we would love to hear your suggestions.We hope to welcome you back soon and provide you with an even better experience next time.Best regards,Wa Wa KhineDirector of Guest Experience
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par wawa, Gestion de l’hôtel
Dear Naimin,Thank you so much for your glowing 5-star review! We are thrilled to hear that you had such a positive experience with us. Our team works hard to ensure every guest has a memorable stay, and it’s wonderful to know that we succeeded in making yours special. We look forward to welcoming you back for another fantastic experience soon!Best Regards,Wa Wa KhineDirector of Guest Experience
par un voyageur
Publié le 9 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 août 2024 par wawa, Gestion de l’hôtel
Dear Pornpaisarn,Thank you so much for your 5-star rating! We’re thrilled to hear that you had a fantastic experience with us. Your positive feedback is greatly appreciated and motivates us to continue delivering exceptional service.We look forward to welcoming you back and providing you with another outstanding experience!Warm regards,Wa Wa KhineDirector of Guest Experience
par un voyageur de Hayward
Publié le 21 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 août 2024 par wawa, Gestion de l’hôtel
Dear Mark,Thank you so much for your 5-star rating! We’re thrilled to hear that you had a fantastic experience with us. Your positive feedback is greatly appreciated and motivates us to continue delivering exceptional service.We look forward to welcoming you back and providing you with another outstanding experience!Warm regards,Wa Wa KhineDirector of Guest Experience
