Note fondée sur 311 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
4,2 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 mars 2019 sur Hotels
Commentaires de Gestion de l’hôtel
29 mars 2019 par Darin Ryden, General Manager, Gestion de l’hôtel
Thank you for taking the time to rate your stay with us, hope to see you again.
par un voyageur
Publié le 3 janv. 2019 sur Hotels
Hi, I made my reservation on hôtels.com, and completed my 5 nights stay. But it seems Hôtels.com reward has trouble to confirm my stay ?? Could you please provide me a copy of payement receipt of my stay? Thank you in advance! Happy New year!
Commentaires de Gestion de l’hôtel
8 janv. 2019 par Darin Ryden, General Manager, Gestion de l’hôtel
Thank you Xiaoxi for taking the time to leave your comments. We will provide a receipt of your payment if payment was made directly to the hotel.
par un voyageur
Publié le 29 janv. 2023 sur Expedia
Nothing special, a bit dated
Commentaires de Gestion de l’hôtel
30 janv. 2023 par Danielle , Gestion de l’hôtel
Hi Nick, thanks for your review! We can definitely agree with the dated opinion. We are excited to be getting ready to change out flooring in all the rooms, continuing on with painting and upgrading TV's and furniture. We hope that you come back to see the changes throughout the hotel!
par un voyageur
Publié le 8 déc. 2022 sur Expedia
I had reserved two night stay months in advance. Upon checking was advised I had to change room for second night due to adjacent joining room booking. Unsure as to how this transpired, was not a welcome first impression at this property. That said, first room carpet was well used with stains. Second room had a newer carpet. Both rooms had in suite laundry which would be helpful for longer stays.
Commentaires de Gestion de l’hôtel
8 déc. 2022 par Danielle, Gestion de l’hôtel
Hi Keith, I apologize that you had to move rooms when you booked in advance. I will be speaking to my team about this to ensure this doesn't happen to another guest as we typically only do room moves if it's pre-arranged before check-in. I apologize this was a negative start to your stay, but hope the rest of your time here was enjoyed. You are very right about the carpets- we are currently in the process of upgrading our rooms with new flooring, paint, furniture and TV's. We are hoping to have this complete by the end of next year, so I do hope you give us another chance to make things right. Thank you for your feed-back, and we hope to see you again! Danielle
par un voyageur
Publié le 1 déc. 2022 sur Expedia
par un voyageur de Edmonton
Publié le 26 nov. 2022 sur Expedia
The property is starting to show its age and needs things like carpets, beds and furniture changed. The housekeeping and front desk staff were wonderful- especially Sandeep one of the front desk agents. She was friendly, always had a smile and was masts willing to offer advice, provide directions and made suggestions. Hotels need more staff like her!
Commentaires de Gestion de l’hôtel
28 nov. 2022 par Danielle , Gestion de l’hôtel
Hi Michael, Thank you for taking the time to write us a review! You are very right in that statement regarding the hotel showing it's age. We are currently in the process of painting rooms and public areas, replacing flooring and working on getting new furniture in the new year. We hope you come back to see the upgrades we are working on! I am glad that Sandeep was able to make your experience a positive one at the Front Desk! I will be passing on your kind words to her! Thank you again for your review, we hope to see you again. Danielle
par un voyageur
Publié le 21 nov. 2022 sur Hotels
Commentaires de Gestion de l’hôtel
23 nov. 2022 par Danielle , Gestion de l’hôtel
Thank you for taking the time to give us a review. I hope you had a great stay and we hope to see you again soon!
par un voyageur
Publié le 21 nov. 2022 sur Expedia
This property is 4-kilos from the Yellowknife Airport. A hospital across the street as well as a grocery store and within a short walk to other shopping. But the facility does have some downfalls that need correcting. Walls are thin and you hear everything, really everything.
Commentaires de Gestion de l’hôtel
21 nov. 2022 par Danielle , Gestion de l’hôtel
Hi Dennis, Thank you for taking the time to write us a review. I'm sorry for the poor experience you had with the noise situation. If we are made aware of any loud guests and the situation doesn't improve, those guests will be asked to leave.I did move you and your wife to a different room and wing to try to ensure the rest of your stay was quieter, which I hope it was. We do have rooms that are non-adjoining if you are ever in the area again. I hope you were able to catch some of the northern lights and the rest of your time in Yellowknife was enjoyed! Danielle
par un voyageur
Publié le 15 nov. 2022 sur Expedia
Paid $417 for 2 nights. It is be ry dirty. Lots of stains on the carpet, had to wear shoes right outta bed. Little splatters on every wall. Also they had a maintenance man banging on every door at 9 in the morning
Commentaires de Gestion de l’hôtel
18 nov. 2022 par Danielle, Gestion de l’hôtel
Hi Davis, Thank you for taking the time to write a review. I'm sorry your stay had these issues. The hotel carpets and paint are definitely showing their age and we are currently in the process of painting the public areas and will be moving into rooms after to start painting. The carpets are also in the process of being changed out and updated. I'm sorry you found spots on the walls, I have passed this on to Housekeeping to ensure this is being looked after. Regarding the Maintenance, I am not sure why that was happening so early and I'm sorry that it disturbed your stay. I will be looking into that so it hopefully is not something that happens again. I hope you give us another chance as we make more updates throughout the property to offer a better stay to all our guests. Danielle
par un voyageur
Publié le 2 nov. 2022 sur Expedia
the rooms with adjoining doors need better sound barrier between them
Commentaires de Gestion de l’hôtel
10 nov. 2022 par D. Ryden , Gestion de l’hôtel
We really appreciate the feedback and hope that we can better accommodate your next stay. When booking please contact the front desk to request a none adjoining room. Hope to see you again soon.
