Note fondée sur 6 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
4,3 Service et personnel
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 6 mai 2024 sur Expedia
I had a relaxing and enjoyable stay in Alaska, also the staff was quite helpful!! Room was very beautiful and clean.
Commentaires de Gestion de l’hôtel
6 mai 2024 par Alaska Resort, Gestion de l’hôtel
Dear Tatevik, thank you for your review. We hope to see you again soon!
par un voyageur
Publié le 30 avr. 2024 sur Expedia
I had a wonderful stay at Alaska Resort Tsaghkazdor. The staff was incredibly friendly and helpful, the room was clean and comfortable, and the location was perfect for family rest.
Commentaires de Gestion de l’hôtel
30 avr. 2024 par Alaska Resort, Gestion de l’hôtel
Dear Zhanna,Thank you for your review. We hope to see you again soon!
par un voyageur
Publié le 26 avr. 2024 sur Expedia
Cozy and absolutely modern hotel. The staff was helpful.
Commentaires de Gestion de l’hôtel
26 avr. 2024 par Alaska Resort, Gestion de l’hôtel
Dear customer, we appreciate your review,See you soon!
par un voyageur
Publié le 24 avr. 2024 sur Expedia
Alaska Resort offers comfortable and beautiful accommodations. The rooms are clean and cozy, and the staff is friendly and welcoming. Also there is a restaurant where dishes very delicious. A great choice for a relaxing vacation!
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Alaska Resort, Gestion de l’hôtel
Dear Lilit, we appreciate your review,See you soon!
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Alaska Resort is a truly exceptional place to stay! Perfect getaway for relaxation. The rooms are spacious, comfortable, and beautifully designed. The staff is incredibly friendly and attentive. On-site dining options provide delicious meals made with fresh, local ingredients.
Commentaires de Gestion de l’hôtel
23 avr. 2024 par Alaska Resort, Gestion de l’hôtel
Dear customer, we appreciate your review.See you soon.
par un voyageur
Publié le 27 août 2020 sur Expedia
After we booked and paid for our rooms on Expedia the hotel didn’t seem to notice. They sold our rooms to someone else and had no place for us upon our arrival. They handed us a cash refund and told us to find somewhere else. It was nearly midnight.
Commentaires de Gestion de l’hôtel
29 août 2020 par Alaska Resort Team, Gestion de l’hôtel
Dear Grigor Nazaryan,
This is a very unfair review. Not only because it is unreasonable and there is no appreciation of handling a situation in favor of the guests, but also because of the hidden lies embedded within the review.
Here are the details:
The 2 guests booked 2 rooms, that fit 2 people each (one room per person). The guest made a last-minute reservation at 8:54 PM and with no communication or confirmation; they showed up the same day one about an hour later.
If you were so worried about it being "nearly midnight" it would have been more reasonable to check if the reception is still working.
Unfortunately, we had a system glitch that didn't update the room availability in Expedia, so the rooms shouldn't have been available. We have apologized, explained the situation, and offered a free upgrade to a 3 person room instead of a 2 person room, and a refund for the other room.
The 3 person room was the only room we had available at that time. Other options were offered to the guests to work out the issue, that were also rejected.
While we haven't received a wire transfer from Expedia by that time, we took ownership of the issue and paid the full cash refund to guests out of pocket. Not to mention, we still have to pay commission from the booking that we didn't get.
The statement "nearly midnight" is awfully misleading, because we gave them the cashback at around 10:25, shortly after they arrived at the hotel.
Your statement "They sold our rooms to someone else" is also invalid. (refer to the timeframes of booking and arrival.)
Obviously the guest didn't appreciate our effort to resolve the issue...
