Note fondée sur 41 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Expedia
早出のために作って下さった弁当が美味しかったです。立地もよく、また利用したいホテルでした。
Commentaires de Gestion de l’hôtel
25 août 2024 par Fitria A. - Front Office Manager, Gestion de l’hôtel
Motoo Semba様、Thank you for your kind feedback. We’re delighted to hear that you enjoyed the bento box we prepared for your early departure and that you were pleased with our location.We look forward to welcoming you back in the future. Thank you once again for staying with us!Best regards,
par un voyageur
Publié le 21 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Fitria A. - Front Office Manager, Gestion de l’hôtel
Dear Shao Lun,Thank you so much for your fantastic rating! We are thrilled to hear that you had such a great stay with us in July 2024.Your high rating is a great reward for our team, and we are delighted that we met your expectations. It’s wonderful to know that you enjoyed your time at Novotel Suites Yogyakarta Malioboro.We look forward to the pleasure of welcoming you back for another exceptional stay. If there is anything specific you would like to experience or any preferences you have for your next visit, please let us know!
par un voyageur
Publié le 21 juin 2024 sur Expedia
Staff was friendly and helpful. They promptly fixed a problem with our aircon. Good breakfast buffet. The rooms are not super soundproof, and we could hear the family next door quite late at night. The light switch situation was a little mystifying. Walkable from the train station if you can figure out which exit to use (we did not).
Commentaires de Gestion de l’hôtel
23 juin 2024 par Windhu Kurnia (Duty Manager), Gestion de l’hôtel
Dear Ms. Krista Hegburg,Warmest greeting from Novotel Suites Yogyakarta Malioboro.Thank you for staying with us and share your stay experience with positive rating and warm word here. We notice your concern on room quietness. Please accept our sincerest apology for the issue. It is valuable source of learning for us. We will escalate the issue to prevent for further occurrence in the future. On the other hand, we are glad knowing that you enjoy our strategic location. We hope our staff's hospitality meet your expectation and will bring you stay again with us in the future.Thank you again for sharing your experience, we hope you will always remember us as your preferred hotel every time you visit Yogyakarta.Sincerely,Windhu Kurnia (Duty Manager)
par un voyageur de Calgary
Publié le 3 juin 2024 sur Expedia
very good.
Commentaires de Gestion de l’hôtel
7 juin 2024 par Windhu Kurnia (Duty Manager), Gestion de l’hôtel
Dear Bouaphanh Chanthachith,Warmest greeting from Novotel Suites Yogyakarta Malioboro.Thank you for choosing us as your preferred hotel to stay during your holiday in Yogyakarta. We are glad that you spent two nights stay with great experience and share it here. It is short yet lovely and strong feedback, we really appreciate it. .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Windhu Kurnia (Duty Manager)
par un voyageur
Publié le 29 mai 2024 sur Hotels
場所もサービスもよかったのですが、唯一、空港へのリムジンバスを手配したら、個人タクシーを手配され、日本円で6000円もしました。それだったら、Grabの方が全然良かったです。
Commentaires de Gestion de l’hôtel
1 juin 2024 par Windhu Kurnia (Duty Manager), Gestion de l’hôtel
Dear Mr. Hiroshi Tanaka,Warmest greeting from Novotel Suites Yogyakarta Malioboro.First of all, we would like to thank you for your choosing us as your preferred hotel to stay during your holiday in Yogyakarta. We are glad that you enjoyed our strategic location as well as our hospitality services.At Novotel Suites, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please accept our sincerest apologies for the miss communication on transportations arrangements. As hotel only corporate with golden bird taxi provider to ensure our guest safety and comfort. Unfortunately, it did not meet your meet your expectations comparing to grab fee. We hope it did not ruin your entire holiday, we appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Windhu Kurnia (Duty Manager)
par un voyageur
Publié le 21 mai 2024 sur Hotels
Muy bien el hotel, un gusto hospedarse allí. Desayuno muy completo y sabroso, staff súper amable. Cama cómoda. Excelente ubicación, cincuenta metros de jalan Malioboro. Gratísima sorpresa, esperaba menos.
Commentaires de Gestion de l’hôtel
23 mai 2024 par Windhu Kurnia (Duty Manager), Gestion de l’hôtel
Dear Mr. Frederico,Warmest greeting from Novotel Suites Yogyakarta Malioboro.We very much appreciate your comments and rating regarding your stay experience. Knowing that you had great time during your stay is make us happy. It is always a pleasure to receive positive feedback. I will share your comments with our team.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Windhu Kurnia (Duty Manager)
par un voyageur
良いホテルだが、スタッフ間の連携不足あり
Publié le 6 mai 2024 sur Hotels駅からは徒歩12分位で少し歩くが、隣がモールなので、立地は最高。バス停迄は、2分位歩く。
施設は綺麗で新しく、また広い。
朝食も、インドネシア料理や洋食など幅広く、満足。
ただ、クリーニングを頼んだが、こちらが言わないと持って来ない。フロントに言っても遅い。直接、ルームクリーニングの人に言った方が良い。
Commentaires de Gestion de l’hôtel
16 mai 2024 par Fitria A. - Front Office Manager, Gestion de l’hôtel
Dear Naoto,I regret that your stay did not meet your expectations due to the clothes cleaning service message issue from the front desk to the laundry department.I'm afraid, as I checked the system, the payment was supposed to be made directly to the guest, which was not able to be billed to the room. Having said that, by our regulation, our laundry person is recommended to meet the guest when delivering the service.Having stated that, under our policy, our laundry employee is expected to meet with the guest when providing the service.On the other hand, we are happy knowing that our location and breakfast spread have provided a better experience.We hope we can still accommodate you on your future visit to Yogyakarta.
par un voyageur
Publié le 3 mai 2024 sur Expedia
繁華街も近くて楽しめました。
par un voyageur
Short trip in Yogjakarta
Publié le 29 avr. 2024 sur Hotelsexcellent location with friendly service
Commentaires de Gestion de l’hôtel
7 mai 2024 par Windhu Kurnia (Duty Manager), Gestion de l’hôtel
Dear Mr. Heng Thiam Joo,Warmest greeting from Novotel Suites Yogyakarta Malioboro.Thank you for the perfect rating given for your stay experience. We really appreciate your warm and positive feedback. Our strategic location is one of our selling point and we are glad that you enjoyed it. We are looking forward to welcoming you and your family again in the near future. And we hope your next visit will be as pleasant as the previous one.Sincerely,Windhu Kurnia (Duty Manager)
par un voyageur
Publié le 9 avr. 2024 sur Expedia
Very friendly and helpful staff, rooms were comfortable, but food was not great
Commentaires de Gestion de l’hôtel
18 avr. 2024 par Windhu Kurnia (Duty Manager), Gestion de l’hôtel
Dear Ms. Marcela,Warmest greeting from Novotel Suites Yogyakarta Malioboro.Thank you for staying with us and share your experience with perfect rating here. We really appreciate your feedback, and it is valuable source of learning for us. We are glad knowing that our staff's hospitality meets your expectations. Yet we notice your concern regarding our food. Related department will be notified that you read a comment about it. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Windhu Kurnia (Duty Manager)
